Digital Commons Network^™

A Case Study In Revolutionary Change: From High School To Missionary Training Center, Shawn R. Cates

Theses and Dissertations

This article focuses on a case study in revolutionary change. A private school in Mexico City that had functioned for 49 years under the educational arm of The Church of Jesus Christ of Latter-day Saints underwent a change in mission, purpose, structure, function, and administration in eight months. Research about organizational change contains many conceptual models and principles intended to guide an organization through large-scale change. However, this change occurred without any strict reliance on a specific change model. This qualitative study is directed at empirically discovering what main factors led to success rather than relying on anecdotal assumptions. The …

Business Education: How Culture And Leadership Impact Organizational Outcomes, Joyce Lemay, Chris Kaiser

Business Faculty Publications

Leadership and organizational culture influence the outcomes of any business. Many companies look at various information to measure results but may not know how to manage the information or interpret it in a way to make ethical and effective decisions. Many organizational cultures are broken and leadership needs to better understand how culture impacts the required outcomes. This article reviews the demands of a broken culture and creative ways to impact culture to ensure effective organizational outcomes. In times of crisis, like COVID-19, organizational culture can direct, redirect, or worsen the desired outcomes. The ability to analyze, understand and positively …

The Culture Of Violent Talk: An Interpretive Approach, Peter Simi, Steven Windisch

Sociology Faculty Articles and Research

One of the defining characteristics of extremist movements is the adherence to an ideology highly antagonistic to the status quo and one that permits or explicitly promotes the use of violence to achieve stated goals and to address grievances. For members of extremist groups, talk is one of the most concrete manifestations of how adherents communicate their ideas to each other and the general public. These discussions, however, do not necessarily involve a direct correspondence between words and future behavior. To better understand the culture of violent talk, we investigate how white supremacist extremists use these discussions as a rhetorical …

Communication Is Key: State-Level Organizational Correlates Of Readiness For Evidence-Based Programming Within The Cooperative Extension System, Sarah M. Chilenski, Jonathan R. Olson, Jill A. Schulte, Daniel F. Perkins, Mark T. Greenberg, Richard Spoth

Journal of Human Sciences and Extension

The necessity to implement evidence-based programs to support the healthy development of youth and families is becoming part of national policy. Organizations that are not “ready” to do so will likely lose resources, disallowing them to serve as they have set out to do. Consequently, the current survey study draws from a national sample of Cooperative Extension personnel in 2009 to examine characteristics within their organizational context that facilitate successful change related to youth/family programming. Data were collected from 946 4-H/youth development or Family and Consumer Sciences employees at all levels. Self-reported indices of each state organization’s openness to change, …

Using Shared Mental Models To Conceptualize Patients As Professionals, Decision-Makers, Collaborators, And Members Of Interprofessional Healthcare Teams, Umair Majid

Patient Experience Journal

Patient engagement has become the buzz-phrase of 21^st Century health care. Around the world, healthcare systems involve patients in a wide range of activities including drug development, research, and policy design. There are strong institutional pressures for patient engagement in healthcare activities that have been bolstered by ethical imperatives and social and organizational benefits from patient engagement. There is a trend to center efforts to cultivate engagement initiatives that are meaningful to patients and family. However, these efforts are characterized by multiple challenges, for example, tokenism and the lack of organizational support. These barriers may persist in healthcare professionals’ …

Successful Strategies To Lead Change Initiatives, Lorice S. Edwards Brown

Walden Dissertations and Doctoral Studies

As financial systems, global trade, and the regulatory environment integrate, business leaders are often ill equipped to develop and implement strategies to lead changes in organizations. Business leaders who lead change initiatives without proven sustainability strategies are highly susceptible to business closure. Grounded in Lewin's theory of change, the purpose of this qualitative multiple case study was to explore successful strategies some business leaders used to develop and manage change initiatives to remain operable beyond 5 years. The participants included 4 industry business leaders with a minimum of 5 years of successful change leadership experience. The data collection included semistructured …

Change From The Middle: A Grounded Theory Approach On Middle Manager-Initiated Organizational Change From A Southeast Asian Context, Marcial Orlando A. Balgos Jr, Emerald Jay D. Ilac

Psychology Department Faculty Publications

Prior studies on the strategic influencing done by middle managers emphasized on a unidirectional sensemaking and failed to explore how middle managers utilized discursive capabilities in engaging stakeholders in change projects. To forward this, we used the Leader-Member Exchange (LMX) theory as embedded within the power distant cultural norms of Philippine society. Using the LMX model as frame, we aimed to understand how middle managers position and navigate themselves to promote change upward in the organizational hierarchy. Respondents for this study were middle managers in small or mid- sized companies reporting to a business unit with subordinates working under them. …

Cultures Of Servant Leadership And Their Impact, Robert Giambatista, Robert Mckeage, Jeremy Brees

The Journal of Values-Based Leadership

Servant Leadership has primarily been studied at the level of individual leaders and their impact, yet Greenleaf, who first formally proposed the idea in 1970, also considered the construct as an important institutional element. Further, because it is values-based, and culture is the organizational mechanism for developing and transmitting shared values, an organizational lens for studying servant leadership is also needed. The current study of three firms examines organizational differences in servant leadership. We found organizational differences in levels of servant leadership, suggesting a cultural explanation. We also found that individual (i.e., supervisor) and organizational (i.e., cultural) servant leadership have …

An Evaluation Of School Culture And Its Impact On Student Achievement, Jeremy Johns-Klein

Dissertations

The purpose of this evaluation was to examine if a school’s culture impacts student academic achievement due to initial low attainment on state assessments and low graduation rates. The data collected provides both quantitative and qualitative information using a teacher survey, a teacher focus group, administrator interviews, and school achievement data. The results of the study indicate a need for stronger trust between teachers and administrators, increased professional development to support teaching and learning, and improved partnerships with the parents/guardians of the students. An additional result is that the school’s culture for learning can impact the achievement levels of the …

Seven Steps To Successful Change: How A Large Academic Medical Center Prepared Patients For Organizational Change, Brian Carlson, Madison Agee, Terrell Smith, Paul Sternberg Jr, Jason Morgan

Patient Experience Journal

Vanderbilt University Medical Center (VUMC) launched a new electronic health record (EHR) in a “big bang” implementation that saw the new software go live across multiple hospitals, clinics and geographic locations in a single morning. The organization rightly focused most of its energy on preparing its nearly 25,000 employees for the impacts of the transition, but it also considered the effects that would be felt by its patients and families. Survey data indicate that patient satisfaction scores demonstrably dip before, during and after an EHR implementation, and take approximately a year to recover. A team at DMC employed a seven-step …

The Future Of Patient Experience: Five Thoughts On Where We Must Go From Here, Jason A. Wolf Phd, Cpxp

Patient Experience Journal

In looking to the future, we must never forget it is grounded in today and the steps that brought us to this point. Those efforts and actions that led to where we stand now set the foundation for all we can do and what we will accomplish as we look to the future. This idea of not looking too far ahead without knowing where you stand is fundamental in human nature. Far too often we have let our gaze to the future miss the people right in front of us or overlook the significance of the moment in which we …

Leadership Influence In The Adoption Of Innovation By Critical Care Nurses, Michael Mceachern

CUP Ed.D. Dissertations

Innovation is critical to the survival and continued success of hospitals. Public and political criticism coalesces around costs, quality, and access. This qualitative research study was conducted to discover strategies that may be useful to nurse managers in supporting innovation adoption. The research design of this case study is useful in understanding how managers and nurses experience innovation in critical care settings. Data collection was carried out on the campus of a university-affiliated research hospital located in the southeastern U.S. A semistructured, protocol-driven, interview process, was used to collect data from 12 participants including nurse leaders and staff nurses. Emphasis …

Taking The Culture Out Of The Lab And Into The Office: A “Non-Lab” Approach To Public Service Transformation, Ryan Hum, Paul A. Thibaudeau

Learn X Design Conference Series

Over the years, “Innovation labs” have come and gone in public sector organizations. At Immigration, Refugees and Citizenship Canada, one low-key, co-design project over-delivered on client insights, service experience improvements and operational efficiencies. This case study shares one department’s success in embedding human-centered design into organizational culture by: competing against graduate design students, co-designing across the organization (from call agents, to policy, immigration officers, and communications), creating a design project alumni community, and adhering to rigorous measurement and experimentation. The case study will share opportunities and challenges that emerged from the process of embedding human-centered design (via a “non-innovation lab”) …

Changing The Narrative: Building A Conceptual Framework For Advocating Representation In History Textbooks, Valerie Paul

Dissertations, Theses, and Capstone Projects

At a time where Americans are beginning to engage in critical dialogue about the representation of minorities in the media, conversations about representation in education have been somewhat elusive or condensed. With the popular focus for marginalized communities being on issues of stereotype threat, achievement deficits, and culturally responsive pedagogy, it seems that policy makers are often left to make decisions that lack considerable connection between the cognitive, social and emotional implications of inclusivity in educational curriculum. Furthermore, there hasn't appeared to be an extensive analysis of these issues between and among relative disciplines. For example, when we discuss representation …

The Impact Of Evidence-Based Practice On A Culture Of Safety, Donald C. Hunt

Nursing Theses and Dissertations

Background: 210,000 to 440,000 deaths have been caused by errors in healthcare. Providers who are committed to core values that emphasize safety contribute to a “culture of safety.’ This culture is required for healthcare institutions to achieve high-reliability status demonstrating high potential for error but few adverse outcomes. There is little known about contributors to the culture of safety and the commitment of providers to its core values.

Purpose: To determine relationships among the predictors- EBP culture, individual evidence-based decision making, organizational implementation of evidence-based practice - and a culture of safety.

Design: Correlational Predictive Design.

Sample: Two-hundred seventeen nurses …

Exploring Strategies For Implementing Information Security Training And Employee Compliance Practices, Alan Robert Dawson

Walden Dissertations and Doctoral Studies

Humans are the weakest link in any information security (IS) environment. Research has shown that humans account for more than half of all security incidents in organizations. The purpose of this qualitative case study was to explore the strategies IS managers use to provide training and awareness programs that improve compliance with organizational security policies and reduce the number of security incidents. The population for this study was IS security managers from 2 organizations in Western New York. Information theory and institutional isomorphism were the conceptual frameworks for this study. Data collection was performed using face-to-face interviews with IS managers …

Leadership And Culture Effects On Corporate Retention Of Black Millennials, Ashley Rhae Grishby

Walden Dissertations and Doctoral Studies

The purpose of this study was to determine if transformational leadership, motivation, organizational culture, and person-€organization (P-€O) fit predict retention of Black millennials compared to White millennials. This study also determined if transformational leadership mediated the relationship between motivation and retention, if motivation mediated the relationship between P-€O fit and retention, and if P-€O fit mediated the relationship between culture and retention. With the millennial population making up approximately 50% of the workforce by 2020, it is important for organizations to determine which factors are affecting their retention. To predict employee retention, each variable was measured with 5 reliable online …

Winning War In A Globalized World: Utilizing Women & Gender Initiatives In 21st Century Conflict, Emerald M. Archer

Markets, Globalization & Development Review

Three thousand years of recorded history has reserved warfighting for men and, in 2017, we continue to rely on ideas of hegemonic masculinity to understand who participates in war. However, women have played a vital role in the context of warfare from its inception. In the twenty-first century, women’s service is critical to the types of conflicts militaries regularly confront – specifically, counter insurgency and peacekeeping operations. The intersection of gender and security today provides new routes to peaceful prosperity globally. Applying gender initiatives to militaries – whether it means creating a gender balanced force, the integration of women into …

Influencing Gender Specific Perceptions Of The Factors Affecting Women’S Career Advancement Opportunities In The United States, Kevin C. Taliaferro

USF Tampa Graduate Theses and Dissertations

This research investigates the sociological, psychological, and physiological factors known to affect women’s career advancement opportunities. It examines how awareness and knowledge shared through the #MeToo (hashtag Me Too) movement influenced gender specific perceptions about the factors affecting women’s workplace opportunities. Finally, it recommends measures to alter the divergent gender perceptions that remain an obstacle to gender equality in the workplace.

This study was conducted because gender inequalities continue in the U.S. workplace in 2018. Currently women fail to advance in careers at the same rate as men, and they are paid 21% less for similar work with equal skills …

Perceptions Of Educators Regarding The Impact Nonprofits Have On Academically Unacceptable Schools In An Urban Louisiana Community: A Case Study, Frederic D. Washington

CUP Ed.D. Dissertations

This qualitative case study explored the perceptions of educators regarding the impact nonprofit sanctioned programs and services have on schools rated as failing, or academically unacceptable by the Louisiana Department of Education during the 2014-2015, 2015-2016, and 2016-2017 school years. The schools represented in this study are in an urban Louisiana community, serving grades K-8. Each of the schools represented in this study partnered with at least four nonprofit agencies that provide services in after school enrichment, community learning centers, fight diversion programs for students, mini grant programs for teachers, and sex respect/teenage pregnancy prevention for middle school campuses. This …

A Church’S Approach To Intercultural Communication Encounters In Short-Term Missions, Carolotta Anweiler

Communication ETDs

The prevalence of short-term mission trips by churches and/or faith-based organizations has increased tremendously (Howell & Door, 2007, Anaheier & Themudo, 2005). However, no research has been completed on the training offered to in preparation for these types of trips, specifically, training for intercultural trips. I joined a church on their short-term mission experience to examine as a participant observer how they were trained to interact with people of another cultural group and then, how the training affected the interactions on the trip.

Through the use of Grounded Theory, I examined the discourse used in the trainings offered and throughout …

Exploring Organizational Culture In College Athletics: Comparing The Athletic Director And Employee Perceptions Of Present And Preferred Cultures, Ryan Heil

All Dissertations

Using a mixed methods research design, this study compared the athletic director’s perceptions of the present and preferred organizational cultures with the perceptions of the athletic department employees at Big State University. As the pace of change has accelerated in athletic departments, it has become more important for members of these organizations to develop a shared understanding of their present culture as well as the type of cultural attributes that they believe will help them become more successful in the future. This study used the Competing Values Framework as a theoretical construct and the OCAI survey to gather quantitative data. …

Phld 9133 - Health Organization Communications, Bettye A. Apenteng

College of Public Health: Faculty Syllabi (2014-2021)

This course examines the structure and functioning of the communication process in health organizations. Health organizations including public health, hospitals, long-term care, ambulatory care, managed care, private and public insurance, integrated delivery systems, and other health care organization providers will be discussed within the context of the communication environment that includes communication models, climate, culture, and interpersonal conflict. The course also examines key communication challenges and analyses related to decision making within the principles of management processes and how they are applied to public health organizations amid a dynamic/changing environment.

Perceptions Of Primary School Principals In Singapore About Their Role As Justice Agents, Kit Wah Antonia Teng

Doctoral Dissertations

Justice in school is central to both the Catholic church and the government of Singapore. Both institutions have expectations of principals as justice agents to serve the needs of every student by means of equality and equity in educational provision to all students. There is limited research on how principals of Catholic and government primary schools in Singapore perceive their role as justice agents and how they fulfill this expectation.

This qualitative research examined the experiences of primary school principals in Singapore in their enactment of educational leadership for justice. Of the 10 principals interviewed, 4 were principals of Catholic …

Understanding Students' Perceptions Of Cultural Diversity, Catherine Moss

Walden Dissertations and Doctoral Studies

Diversity is a positive aspect of a student's educational experience. Current literature supports the value of diversity, confirming that skills are developed within a diverse learning environment that prepares students to thrive in a competitive global economy. The leadership at University X (UX) had implemented various initiatives to improve diversity, yet the problem addressed in this study was that students perceived differently, citing that diversity growth lacked progress. The goal of this single case study was to bring forth change with a specific intervention created to elevate diversity and a positive campus climate. Maslow's hierarchy of needs was used to …

The Evolution Of Architecture Faculty Organizational Culture At The University Of Michigan, Linda Mills

Master's Theses and Doctoral Dissertations

Understanding and navigating the multiple academic disciplines and administrative subcultures, which operate within higher education institutions, is challenging for both internal and external stakeholders who may be unfamiliar with the disparate normative, regulative, and cultural cognitive systems that guide social behavior of each area. Higher education leaders need to understand the cultures operating within the organizational groups and subgroups in order to coordinate, integrate, and foster collaboration toward organizational and institutional goal attainment activities. This case study, which focused on the emergence and evolution of the organizational culture of the architecture faculty at the University of Michigan, provides insights into …

Human Essence: Toward A Relational Reconstruction, Kenneth J. Gergen

Psychology Faculty Works

This chapter opens with a social constructionist perspective on human essences. As proposed, essences are not given in nature, but constructed within cultural traditions. Thus, the major challenge is not that of “getting it right” about the essence, but generating accounts that may contribute to society. A criterion of reflective pragmatism is proposed in which questions of contribution and critique prevail. In this light the chapter places in critical light the bio-cognitive and neurological explanations of human nature, especially focusing on the ideological and political implications of these orientations. In contrast, discussion opens on relational conceptions of human essence. Several …

Police Culture And Decision-Making, Larry D. Anthony

Walden Dissertations and Doctoral Studies

Decisions made by street-level police officers during encounters with the public have an immediate and long-lasting effect. Bad choices can cause a loss of trust, respect, and legitimacy for the police in a community and lay a foundation for violent confrontations between officers and citizens. Layers of culture that shape human decisions consist of social and institutional culture, including interactions that shape an individual's culture and beliefs and demographics and technology that affect cultural development. Police culture (which includes these layers of culture and factors like rank, units, and history) shapes attitudes and opinions about communities and people in a …

Stakeholder Collaboration Strategies In The Hawaii Tourism Industry, Catherine Kaehu

Walden Dissertations and Doctoral Studies

Travel and tourism are concepts that date back to 3000 B.C. with globalization extending possibilities of travel to people across the world. Addressing stakeholder concerns is especially important in promoting the development of sustainable tourism contributing to the protection of Earth's natural resources and long-term sustainability of tourism businesses through collaboration and participation. This qualitative case study incorporated a strategic stakeholder management framework, focusing on exploring strategies that Hawaii tourism industry leaders use for increasing stakeholder participation in sustainable tourism development. The population consisted of individuals across 6 categories of Hawaii tourism industry stakeholders identified as visitors, residents, government or …

Operationalizing Person-Centered Care Practices In Long-Term Care: Recommendations From A “Resident For A Day” Experience, Jennifer L. Johs-Artisensi

Patient Experience Journal

As the senior population continues to age, long-term care is positioned for growth and care recipients are demanding more person-centered care. While long-term care leaders may understand and believe in the value of person-centered care, sometimes operationalizing practices to ensure its delivery can be challenging. Using an ethnographic approach, over three years, 159 long-term care administrator-in-training practicum students each lived as a resident for 24 hours in a nursing home. Following the experience, using the Picker Institute’s framework, each participant identified and justified an Always Experience® – an optimal experience they believed should routinely occur for every long-term care resident. …