Digital Commons Network^™

Building Change Agility Within Teams, Tiffany N. Bersos

Theses and Dissertations

Change is necessary for an organization to be successful. However, poorly executed change, with ill-equipped leaders and unprepared teams, often result in failed efforts. Leaders can have a direct impact on their team's change agility and successful change initiatives. This study looked at team leaders and individual contributors across a variety of industries and explored ways that team leaders can build change agility. This study addressed three research questions: how participants defined the role of a leader, what individuals observed about themselves when at their best during a change, and what practices they believed would aid in building change agility …

The Changing Face Of The Wildlife Profession: Tools For Creating Women Leaders, Wendy S. Anderson

Human–Wildlife Interactions

Women continue to be underrepresented in the natural resource sciences arena, including the field of wildlife biology. The gender gap widens further with advancement to higher level positions. This paper explores potential reasons behind the lack of women in leadership and the array of challenges that women may face in their career paths. A variety of tools are proposed to support and encourage career advancement for women. Studies show that organizations with higher numbers of women in leadership roles perform better and diverse teams are more dedicated and committed to the mission. Understanding gender issues and generating organizational change is …

Strategies For Increasing Workforce Engagement, Joanne White Hayes

Walden Dissertations and Doctoral Studies

The existence of disengaged employees can reduce productivity and increase organizations’ costs. Engaged employees are vital to many organizations and the success of organizational leaders. Grounded in Herzberg's two factor theory, the purpose of this qualitative single case study was to explore strategies managers used to increase employee engagement in the nonprofit industry. Participants were 3 managers in South Carolina who successfully implemented strategies to increase employee engagement. Data were collected from semistructured interviews and a review of company documents. Data were analyzed using Yin’s 5-step method of analysis, and 3 themes emerged: providing clear and concise communication, recognition and …

A Look At Vision: Perspectives Throughout The Organizational Hierarchy Of The Christian University Context, William Kyle Brantley

Electronic Theses and Dissertations

Research supports vision as a central tenet to leadership. Just as important as the content of vision is how it is communicated. However, once a vision is cast, far less is known about how it is communicated throughout the organization and how it influences members throughout the organizational hierarchy. For faith-based organizations like Christian colleges and universities, vision is particularly important as it serves to steer the institution toward a greater realization of its faith-based identity. This study contributes to the empirical research on vision, its communication, and its effect, as both the nature and impact of vision communication within …

Seven Steps To Successful Change: How A Large Academic Medical Center Prepared Patients For Organizational Change, Brian Carlson, Madison Agee, Terrell Smith, Paul Sternberg Jr, Jason Morgan

Patient Experience Journal

Vanderbilt University Medical Center (VUMC) launched a new electronic health record (EHR) in a “big bang” implementation that saw the new software go live across multiple hospitals, clinics and geographic locations in a single morning. The organization rightly focused most of its energy on preparing its nearly 25,000 employees for the impacts of the transition, but it also considered the effects that would be felt by its patients and families. Survey data indicate that patient satisfaction scores demonstrably dip before, during and after an EHR implementation, and take approximately a year to recover. A team at DMC employed a seven-step …

Problem-Solving In Complex Settings: Techniques For Crossing Organizational Boundaries, Adrian Wolfberg

Engaged Management ReView

Solving problems in complex organizations requires managers to successfully navigate organizational boundaries. Yet, crossing boundaries can be an extremely difficult endeavor that requires sophisticated and multifaceted skills and behaviors. In this paper, we introduce boundary permeability to expand on the available boundary crossing techniques identified by Carlile (2004). Acknowledging the messiness in organizational life, we propose a set of techniques requiring that managers consider the multiplicity of boundary conditions and, in many cases, use multiple techniques simultaneously. We describe an innovative, real-world, problem-solving program within the U.S. Department of Defense to demonstrate the practical application of the proposed techniques and …

Factors And Considerations For Change At James Madison University, Robert P. Zaepfel Jr.

Masters Theses, 2010-2019

The objective of this qualitative case study was to develop a thematic change model and taxonomy of change factors specifically designed for higher education practitioners at James Madison University (JMU). This research will provide resources to guide future institutional change at JMU while focusing on the practical nature of applying resources and techniques to facilitate organizational change. This study will bridge the gap between academic research and practitioner application by creating a cyclical theoretical framework grounding the exploration of complex higher education change dynamics at JMU. Individual interviews focused on recent change events were conducted with participants identified through the …

Positive Deviance Behaviors And Definition In Nursing, Stacy L. January

Walden Dissertations and Doctoral Studies

The concept of positive deviance (PD) has not been studied in the context of nursing. Grounded in narrative inquiry and combined with vocabularies of motive and symbolic interactionism, the purpose of this study was to explore whether PD behaviors existed in nursing, and if so, to develop an operational definition of PD for nursing. The research question addressed what PD behaviors, if any, were present in nurses’ workplace stories. Using posted flyers, eight participants either self-selected or were selected by snowball method to participate. Interviews were conducted in locations decided on by each participant. Interview data were obtained, transcribed, then …

Veteran Administration Disease Model To An Interdisciplinary Healthcare Model, Bertha J. Harris

Walden Dissertations and Doctoral Studies

There is a growing need for healthcare teams within the Veterans Administration (VA) healthcare system to effectively collaborate and communicate to improve patient outcomes. The need to improve patient care in the Patient Aligned Care Team (PACT) has been well established. The scholarly literature does not provide evidence whether using the primary care PACT model on communication and teamwork by an interdisciplinary medical team ameliorates these communication breakdowns. Bronstein's design for interdisciplinary collaboration provided the overarching framework for this study. The purpose of this qualitative case study was to investigate the use of the PACT model on communication and teamwork …

Management Of Virtual Offices, Cheryl Donaldson Howard

Walden Dissertations and Doctoral Studies

Many organizational leaders manage virtual employees without the specific training and experience required for leading a virtual organization, which can lead to billions of dollars in lost productivity. The purpose of this multiple case study was to explore strategies managers used to manage a virtual office. The target population consisted of 4 managers located in the mid-Atlantic region of the United States who had a minimum of 2 years of experience managing virtual offices. The conceptual framework for this study was social exchange theory. Data were collected using semistructured interviews and a review of company documents. Data were analyzed using …

Strategies For Using Information And Communication Technologies To Improve Profitability, Rodney Mciver

Walden Dissertations and Doctoral Studies

Small business owners in a range of industries continually adapt to take advantage of technological developments in accounting, marketing, and communication. The purpose of this multiple case study was to explore strategies that small business owners operating in the central region of North Carolina used to implement information and communication technology (ICT). Roger's diffusion of innovation theory grounded the study. Data collection included face-to-face semistructured interviews with 6 owners of small businesses who successfully implemented ICT, field notes from site observations, and reviews of participant websites. Interviews were transcribed and participants were engaged in member checking. Data were analyzed using …

Knowledge Sharing And Customer Relations In Mobility, Katie Dyretha Moore

Walden Dissertations and Doctoral Studies

After the events of September 11, 2001, inadequacies in how government organizations and agencies shared knowledge and communication with defense mission partners became readily apparent. A reasonable U.S. government information technology expectation is the integrated use of mobile phones across organizations and agencies. Yet, it is difficult to meet this expectation, as the provisioning process for mobile devices can be different for each government organization or agency. The Department of Commerce National Institute of Standards and Technology does not set provisioning standards, and organizations and agencies determine policies tailored to their particular needs. Using Schein's theory on organizational culture, the …

The Challenges Of Virtual Leadership Affecting Project Delivery In The Public Sector, Verna-Kay Smith

Walden Dissertations and Doctoral Studies

Leaders of the U.S. government and U.S. organizations continue to seek information to mitigate risk and improve project deliverables in virtual environments. The problem addressed in this study was the rapid growth of technology in virtual workplaces that causes organizational leaders to concentrate on infrastructure and technology. The purpose of the exploratory case study was to understand the challenges virtual leaders encounter in the government environment that affect project delivery. The research questions were designed to examine the challenges virtual team leaders encounter while maintaining their roles and responsibilities to complete a project successfully in a timely manner. The theory …

An Organizational Communication Approach To Information Security, Kofi Arhin, Gamel O. Wiredu

The African Journal of Information Systems

Organizations thrive on efficient information management systems as they support activities. Hence, these systems need to be protected from attacks that threaten their existence and use. Although non-technical information security ideas have been espoused by researchers, they have excluded the role of organizational communication. As such, this study explains information security from an organizational communication perspective. Drawing upon a framework of discourse and organizational change, we analyze an empirical case of how information security in an organization is implicated by communicative actions, deep structures, and communication traits. The analysis reveals that (1) prevention of security breaches is achieved by structures …

A Church’S Approach To Intercultural Communication Encounters In Short-Term Missions, Carolotta Anweiler

Communication ETDs

The prevalence of short-term mission trips by churches and/or faith-based organizations has increased tremendously (Howell & Door, 2007, Anaheier & Themudo, 2005). However, no research has been completed on the training offered to in preparation for these types of trips, specifically, training for intercultural trips. I joined a church on their short-term mission experience to examine as a participant observer how they were trained to interact with people of another cultural group and then, how the training affected the interactions on the trip.

Through the use of Grounded Theory, I examined the discourse used in the trainings offered and throughout …

Improving Nurse-Patient Communication Using The Teach-Back Method, Sheila Revis Smallwood

Nursing Theses and Capstone Projects

Effective nursing communication considers health literacy, the person’s ability to understand and make health decisions based on the information given. Health professionals often overestimate the health literacy of patients, thereby affecting patient outcomes. In a hospital environment, patients rate the ability of the nurse to explain things in a way patients understand by completing the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) after discharge. The HCAHPS results are converted to a score which is used in a formula to determine hospital reimbursement; the lower the score, the lower the reimbursement. The purpose of this project was to improve …

Community College Presidents And The Role Of Conversational Leadership, Jennifer K. Labounty

Dissertations

Purpose: The purpose of this phenomenological research study was to describe the behaviors that exemplary community college presidents practice to lead their organizations through conversation as depicted by Groysberg and Slind’s (2012) four elements of conversational leadership: intimacy, interactivity, inclusion, and intentionality.

Methodology: This qualitative, phenomenological study described the lived experiences of exemplary community college presidents as they lead their organizations through the use of conversational leadership. The sample population for this study was community college presidents who met the criteria of exemplary from single-college districts in Southern California. Data were gathered and triangulated from semistructured, in-depth interviews, participant observations, …

Exemplary City Managers Leading Through Conversation, Nikki Marie Salas

Dissertations

Purpose: The purpose of this phenomenological research study was to identify and describe the behaviors that exemplary city managers practice to lead their organizations through conversation using Groysberg and Slind’s (2012b) 4 elements of conversation leadership (intimacy, interactivity, inclusion, and intentionality).

Methodology: This qualitative research study was used to describe the behaviors of exemplary Southern California city managers. The counties included in the study were San Luis Obispo, Los Angeles, Riverside, and San Bernardino. The researcher selected 10 exemplary city managers that met 4 of the 6 criterion identified as exemplary. The phenomenological research design was selected to explain how …

Using Safety Checklists Outside Of The Operating Room, Annabelle Gerhardt

Doctor of Nursing Practice Scholarly Projects

Abstract

The use of a Time Out checklist for patient safety in non-operating room procedural areas is equally important for positive patient outcomes as in the operating room (OR). In this busy southwestern United States hospital, the procedural teams in the non-operating room areas were reported to not be fully engaged during the performance of the Time Out pre-procedural pause prior to gastroenterological (GI) procedures. This study was conducted to improve compliance with the scripted Time Out checklist and promote full engagement of the GI procedural team during the Time Out thus reducing risks of wrong site surgery. Literature has …

The Burden Of Ambiguity: Writing At A Cooperative, Avery C. Edenfield

English Faculty Publications

Purpose: While many organizations use ambiguity to strategically build a "unified diversity" around an organization's mission, democratically managed organizations need to tread a narrow path between necessary ambiguity (which allows flexibility) and dysfunctional ambiguity (which causes disarray). To illustrate, I report a subset of findings regarding occasions when ambiguous documents had a significant impact on a democratically managed organization.

Methods: I conducted a three-phase study of a democratic cooperative. Using a mixed-methods approach, I sought to uncover the ways technical and professional communication (TPC) concerns like ambiguity and clarity function in a democratic business. In my analysis, I looked for …

Building Strategic Alliances To Support Advocacy And Planning For Digital Preservation, Erin Baucom, Tammy Troup, Conor Cote, Sara Mannheimer

Mansfield Library Faculty Publications

While the business benefits of digital asset management are well-documented, the benefits and importance of digital preservation are not. Digital preservation is a sustained commitment to maintenance activities which require a system of plans, policies, and implementation workflows. Coordination across departments is helpful for digital asset management, but it is mandatory for digital preservation. The Montana Digital Preservation Working Group (DPWG) operated under a five-point plan for collaboration between organizations. The plan consisted of cultivating shared knowledge, assessing the current digital preservation landscape at each institution, advocating for the value of digital preservation, implementing digital preservation practices, and sustaining the …

Direct Supervisor Influence On Nurse Engagement, Kelly Elaine Tapp

Walden Dissertations and Doctoral Studies

Nurse engagement is essential for organizational success. If organizations can engage nurses, they may be able to improve organization and patient outcomes. The purpose of the evidence-based practice project was to use current evidence of direct supervisor influence on nurse engagement to create an educational program for clinical leads to use in their interactions with direct reports. The relationship-based care model was used as a framework for the project, and concepts included work engagement, nurse engagement, recognition versus meaningful recognition, professional development, communication, transformational leadership, and authentic leadership. Before and after attending the education program, clinical leads were given a …

Effective Management Communication Strategies, Dr. Cad W. Shannon

Walden Dissertations and Doctoral Studies

Managing employee engagement is critical to the success of an organization, but 85% of managers struggle with engaging employees. The purpose of this single-case study was to explore effective communication strategies within an organization and determine how managers used these strategies to increase employee engagement, productivity, and organizational effectiveness. Data were collected from organizational documents, observations, and semistructured interviews with 6 managers of a corporation located in the midwestern United States. All participants were working full-time for at least 3 years, had a managerial title, and were responsible for departmental communication. Moustakas's modified van Kaam method was used for data …

Thanks For The Feedback Taskforce Presentations, Emily Frigo, Susan Ponischil, Jacklyn Rander, Ashley Rosener

Presentations

The Thanks for the Feedback Task Force was empaneled to build a libraries-wide professional development experience including learning circles and workshops for formative colleague feedback and constructive handling of ‘conflict’ using the book Thanks for the Feedback by Douglas Stone and Sheila Heen as a guiding text for Summer 2018. Three goals were 1. Develop shared vocabulary on receiving (and giving) feedback. 2. Identify strategies and customize scripts for navigating conversations. 3. Create a tool kit on giving and receiving feedback.

Traits Of Leadership For Efficacious Communication Of Project Management In Software Industry Of Pakistan, Muhammad Ibrahim Abdullah, Muddassar Sarfraz, Syed Murtaza Hussain Kazmi

Khazar Journal of Humanities and Social Sciences

This study aims at exploring the essential personas a project manager as a leader must possess for an effective communication. This study has been conducted in the context of Pakistani Software industry and the data was collected by running a self-administrated online survey distributed to the employees: managers and subordinates. Latest studies are focusing on Trustworthiness and old studies have presented Transformation and Transaction Leaders‟ traits. Communication is vital, and its importance cannot be denied. Communication must possess Trustworthiness, Fairness and Candidness factors which this study highlights and stresses to be as the most important traits of a PM. Pakistani …

Utilizing Relational Coordination Theory To Evaluate And Improve Interdisciplinary Communication During Emergency Cesarean Sections: A Quality Improvement Project, Angelarosa Didonato

Yale School of Nursing Digital Theses

Abstract

Interdisciplinary communication is a complex, dynamic process that can be difficult to achieve during an emergency cesarean section. Poor communication can have negative effects on patients and providers. The Relational Coordination Model focuses on improving team function by embracing the interdependence of team members and building a shared vision. The Relational Coordination Survey 2.0 was used to assess gaps in communication and collaboration. An education program was implemented to address team specific weaknesses. Reassessment of the teams showed improved an RC Team Score within most groups. The Relational Coordination Model provides a viable theoretical framework with which to institute …

Promoting Conflict Management Competencies Within Informal Structures And Informal Networks, Roslynn Almas

Theses and Dissertations

Conflict typically is associated with negative and destructive connotations within organizations. However, a shift is taking place in workplaces to view conflict through a positive frame and to consider conflict as an opportunity to establish an environment that is more creative and innovative while identifying ineffective policies, behaviors or actions. This study was developed to examine how organizations can enhance conflict management competencies to empower leaders and employees to manage conflict by employing problem-solving tactics and collaborative approaches. Furthermore, this study was designed to understand what strategies and practices leaders and specialists in the field of Alternative Dispute Resolution utilize …

Empowering Internal Stakeholders Through The Dissemination Of Useful Information: A Review Of Crisis Management Concepts, Patricia I. Fusch, Janie A. Hall, Gene E. Fusch

Journal of Sustainable Social Impact

In this article, we define crisis management as not only a problem, but also an opportunity for leaders to be flexible, creative, and innovative that contributes to social change. In the past, organizational leaders often looked at crisis management as a quick fix or stopgap to business as usual. Empowering internal stakeholders and disseminating useful information that is relevant, valid, timely, and reliable to people within the organization can lead to crisis resolution at the closest point of action and contribute to social change. We look at the primary and secondary stakeholders and stewardship of the employees during the …

Servant Leaders As Change Agents, Janice P. Tanno, David K. Banner

Journal of Sustainable Social Impact

Servant leadership (SL) produces high performance and employee engagement. Non-SL senior leaders lacking business ethics have caused negative outcomes. This study explored the lived experiences of senior leaders’ decision-making in SL organizations. Maslow’s theories, decision theory, spirituality, Cicero’s virtue theory of ethics; SL comprised the theoretical/conceptual foundation. Data collection used purposive sampling of 18 senior leader participants in SL organizations employing Giorgi’s descriptive psychological structures of experiences analysis method. Findings confirmed ethical decision-making in SL organizations. Recommendations included examining CEO ethical leadership and firm performance interrelations and promoting ethical decision-making at all levels. Conclusions supported teamwork as the one …

Literacies Of The Disaster Zone: New Media Genres And Participatory Rhetorics After The 2010 Gulf Of Mexico Oil Spill, R. J. Lambert

Open Access Theses & Dissertations

On April 20, 2010, explosions at the British Petroleum (BP) Macondo Project in the Gulf of Mexico initiated what would become the world's largest accidental release of oil into the ocean. This ecological disaster, a unique combination of natural and human causes, is one of many significant traumas over approximately the last two decades that various stakeholders have documented, participated in, and responded to largely through the expanding and increasingly ubiquitous media of the internet, computers, cell phones, and other networked communicative technologies, which both enable and constrain the variety of responses to traumatic events.

This Dissertation improves our understanding …