Digital Commons Network^™

Comparison Of Customer Service Surveys Used By Arrowhead Credit Union And Recommendation For Change, Alexis Dionne Bookman

Theses Digitization Project

This project describes in detail the process of constructing a customer service index. It covers past survey methods, makes suggestions for improving Arrowhead Credit Union's current customer service surveys, creates an index for measurement of survey results, and concludes with the effects these changes will have on the Credit Union.

Strategic Marketing Plan For San Antonio Urology Medical Group, Incorporated, Victor Choy Ching

Theses Digitization Project

San Antonio Urology Medical Group, Inc. (SAUMG) is a single speciality urologic practice in Southern California comprised of three urologists. The rapid changes occurring in healthcare must be analyzed and strategies developed to enhance the continued growth fo SAUMG and to shape its future.

Are The Fundamental Concepts Of Information Systems Mostly About Work Systems?, Steven Alter

Business Analytics and Information Systems

Audience comments about a debate at ICIS200 [Alter et al., 2001] related to ebusiness and the fundamental concepts of information systems noted that the debate was undercut by the lack of agreement about what are the fundamental concepts. As a follow-on to that debate, this article proposes a set of fundamental concepts for information systems. While there is no bullet-proof way to prove that a particular set of concepts captures what is truly fundamental within a diverse and rapidly evolving field, the attempt to identify these concepts challenges the reader to ask “If this isn’t the way to identify fundamental …

A Quest For Sales, Daniel Lynn Goehring

Theses Digitization Project

This paper is to evaluate the sales program at Arrowhead Credit Union, and make recommendations for enhancing and improving it. This paper provide guidance and direction to assist the Arrowhead Credit Unions transition to a sales focused organization.

Factors Influencing Managers' Satisfaction In A Working-Relationship With An External Consultant, Stefanie Ann Pressl

Theses Digitization Project

This study proposed a model to specify the influence of negative expectations of the manager in regard to working with a consultant, the level of cynicism of the manager, the client-consultant relationship and the level of management change skills on a manager's client satisfaction.

Nurses' Attitudes Toward Computer Use For Point-Of-Care Charting., Steven Adam Marks

Theses Digitization Project

No abstract provided.

Which Life Cycle -- Work System, Information System, Or Software?, Steven Alter

Business Analytics and Information Systems

This article presents the work system life cycle (WSLC) model, according to which a work system, an information system, or a software product passes through one or more iterations of four phases: initiation, development, implementation, and operation and maintenance. Although this descriptive model is both clear enough to understand readily and specific eno ugh to apply easily, it encompasses a variety of other models commonly used to describe information system life cycles, organizational change processes, projects, and the life cycles of software products. The explicit inclusion of both an operation and maintenance phase and iterations allows it to cover both …

Employee Relations Ethics And The Changing Nature Of The American Workforce, Chong W. Kim, Dennis Emmett, Andrew Sikula Sr.

Management Faculty Research

Much is being written today about the changing nature of the American workforce. This article summarizes 10 of these changes: (a) global competition; (b) the changing skills of work; (c) the declining impact of unions; (d) the altered human composition of the workforce; (e) the effects of continuous improvement, downsizing, and reengineering; (f) the growing use of part-time employees; (g) the widening income gap; (h) lessened employer and employee loyalty and commitment; (i) early retirement programs; and (j) telecommunications and virtual employees. Rather than just identifying and documenting these trends, this article discusses the ethical implications of such movements. In …

Shaping The Thin Blue Line: American Police Reform From The London Model To Community Policing, Philip Rosenbloom

Honors Papers

American interpretations of the police officer's role in our society span the distance between two distinct and opposite poles. On the one hand, many Americans, especially those living in middle or upper class, non-urban, predominantly white areas, believe that a police officer is a hero, "a courageous public servant [and] a defender of life and property." If they are victimized in some way, they believe they can call the police, and that the police will come to their aid. There is however, a considerable segment of our society, often those living in poor, urban, non-white areas, that understands police officers …

Pod Conference Evaluation

Professional and Organizational Development Network in Higher Education: Conference Materials

Pre-Conference Workshops

Plenary Sessions

Concurrent and Roundtable Sessions

Other Conference Events

Conference Meeting Rooms and Equipment

Conference Food and Refreshments, Lodging, and Services

Overall Assessment and Worst/Best Experiences at the Conference

Pod Honored Presentation Awards

Professional and Organizational Development Network in Higher Education: Conference Materials

POD Honored Presentation Awards In Recognition of Robert J. Menges

Session Schedule

Conference Registration Information, Bill Burke, Sally Kuhlenschmidt, Mary Deane Sorcinelli

Professional and Organizational Development Network in Higher Education: Conference Materials

Invitation to Attend

Overview of the POD Network and POD Conference

Conference Theme, Tracks, and Topics

Conference Overview

Plenaries

Pre-Conference Workshops

Educational Expeditions

Hotel Room Reservation

Conference Registration Form

Additional Information

Conference Program: Interfaces, Intersections, And Gateways

Professional and Organizational Development Network in Higher Education: Conference Materials

Letter, by Bill Burke (Conference Coordinator), Sally Kuhlenschmidt (Program Chair), Mary Deane Sorcinelli (President)

Core Committee, 2001-2002

POD Presidents / Conference Sites

Conference Overview

Acknowledgements

Conference Tracks

Schedule

Changes to POD Program as of Wednesday noon, October 10

Establishing A 'Place Of Hope' In A Homeless Shelter For Families And Children, Annette E. Rodriguez

Theses and Graduate Projects

This project analyzes the critical leadership style of the management team, including this writer, in establishing "A Place of Hope' at a homeless shelter (The Shelter) for families and children located in a major city in the Upper Midwest Region. This project will assess the author's use of the following characteristics found in critical leadership: critical in nature, transformative in style, educative in form, and ethical in character (Foster, 1986, p.52). This project took place from 1999 to 2001.

Federalism: The Imprecise Calculus Of Dual Sovereignty, 35 J. Marshall L. Rev. 1 (2001), John H. Clough

UIC Law Review

No abstract provided.

Cl 615 Cross Cultural Leadership, Richard Gray

Syllabi

Aguirre, Adalberto, Jr., and Jonathan H. Turner. American Ethnicity. Boston, McGraw Hill, 1998. Shriberg, Arthur., and Carol Lloyd., Practicing Leadership: Principles and Applications. New York: John Wiley & Sons, Inc., 1997. Higham, John., Ethnic Leadership in America. Baltimore: The John’s Hopkins University Press, 1979. Elmer, Duane., Cross Cultural Conflict: Building Relationships for Effective Ministry. Downers Grove, Il.: InterVarsity Press, 1993. Wren, Thomas J., The Leader’s Companion: Insights on Leadership Through the Ages. New York: The Free Press, 1995.

Annual Report For The Town Of Bristol, New Hampshire For The Fiscal Year Ending December 31, 2000., Bristol Town Representatives

Bristol, NH Annual Reports

This is an annual report containing vital statistics for a town/city in the state of New Hampshire.

The World Commission On Dams' Contribution To The Broader Debate On Development Decision-Making, Daniel D. Bradlow

American University International Law Review

No abstract provided.

Brief 4: Department Chairs Discuss Post-Tenure Review, New England Resource Center For Higher Education, University Of Massachusetts Boston

New England Resource Center for Higher Education Publications

Within any college and university, it is in the academic department where most of the work is accomplished in educating students and carrying out the institution's academic mission. Department chairs are at the front lines of policy implementation. At a recent meeting members of NERCHE’s Department Chairs Think Tank weighed in on what they have learned from their experiences with post-tenure review (PTR) policies.

Student Society Information System (Ssis) / Lee Ying Keng, Ying Keng Lee

Student Works (2000-2009)

This is a project proposal report of the WXES3181 subject and a project report of the WXES3182 subject, taken by the final year student of Faculty of Computer Science and Information Technology (FSKTM). It is a delineation of intended project describing the proposed idea supported by a literature survey, its plan and design. The system to be developed by the author is a web-based system intends to manage and store the information of the society in the University Malaya, besides providing society information such as society and activity list on the Internet. The software knowledge used to develop the system …

A Prophet In Your Own Land? Using Faculty And Student Focus Groups To Address Issues Of Race, Ethnicity, And Gender In The Classroom, James Francisco Bonnilla, Patricia R. Palmerton

To Improve the Academy: A Journal of Educational Development

In this study, six focus groups of faculty and students addressed issues of how race, ethnicity, and gender affected their classroom experiences. Consistent themes emerged across all groups, including feeling unsafe and vulnerable, concerns about equity, power, and role modeling. As importantly, the research process itself became a vehicle for growth and change in the community at large, both inside and outside the classroom. Six recommendations are offered for those who seek innovative approaches to addressing race and gender in the classroom.

Faculty Quality Of Life, Sally S. Atkins, Kathleen T. Brinko, Jeffrey A. Butts, Charles S. Claxton, Glenda T. Hubbard

To Improve the Academy: A Journal of Educational Development

An interdisciplinary research team conducted a formal assessment of campus culture and faculty quality of life at Appalachian State University. Interviews with a stratified random sample of full-time, tenure-track faculty revealed five themes: 1) the importance of human relationships, 2) the deep commitment of faculty to student learning, 3)general satisfaction with academic life, 4) the personal sacrifice of faculty members for their work, and 5) perceptions of incongruence between institutional rhetoric and action. Recommendations are offered for readers to apply to their own universities to help faculty, staff, students, and administrators work together toward becoming an institution that is a …

Cl 614 Leading Groups And Organizations, Thomas F. Tumblin

Syllabi

Reframing Organizations: Artistry, Choice and Leadership, 2nd ed. by Lee G. Bolman and Terrence E. Deal (San Francisco: Jossey-Bass, 1997) ISBN: 0787908215 (450 pages). Leading Congregational Change: A Practical Guide for the Transformational Journey by Jim Herrington, Mike Bonem and James H. Furr. (San Francisco: Jossey Bass, 2000) ISBN: 0787947652 (186 pages). 2 Organizational Culture and Leadership, 2nd ed., by Edgar H. Schein (San Francisco: Jossey-Bass, 1997) ISBN: 0787903620 (448 pages). After Our Likeness: The Church as the Image of the Trinity by Miroslav Volf (GrandRapids, MI: Eerdmans, 1998) ISBN: 0-8028-4440-5 (314 pages). FaithQuest: A Journey Toward Congregational Transformation (Bible …

Why Managers Must Listen, Roger Gans

Communication Faculty Publications - Archive

Managers play perhaps the most essential role in any organizational change strategy. Among managerial communication skills, listening is underappreciated but vital not just for clear communication but for fostering workplace engagement and an inclusive work culture. This article outlines the need for two-way communication and provides keys for effective listening.

A Model To Evaluate The Effect Of Organizational Adaptation, Holly A. H. Handley, Alexander H. Levis

Engineering Management & Systems Engineering Faculty Publications

When an organization’s output declines due to either internal changes or changes in its external environment, it needs to adapt. In order to evaluate the effectiveness of different adaptation strategies on organizational per- formance, an organizational model composed of individual models of a five stage interacting decision maker was designed using an object oriented design approach and implemented as a Colored Petri net. The concept of entropy is used to calculate the total activity value, a surrogate for decision maker workload, based on the functional partition and the adaptation strategy being implemented. The individual decision maker’s total activity is monitored, …

Ceremonial Script, December 16, 2001, Eastern Michigan University

Commencement Programs and Materials

No abstract provided.

Board Of Regents Meeting Materials, June 19, 2001, Eastern Michigan University

Board of Regents Meeting Materials

No abstract provided.

Strengthening The Foundations Of Emotional Health In Early Childhood: A Handbook For Practitioners, Susan E. Partridge Ph.D., Deborah Devine Psy.D., John Hornstein Ed.D., Jayne D. B. Marsh Msn, Mpa

Faculty, Staff, and Alumni Books

Second Edition

Racial Profiling In Health Care: An Institutional Analysis Of Medical Treatment Disparities, René Bowser

Michigan Journal of Race and Law

This Article links unscientific, race-based medical research to a broader, institutionalized pattern of racial profiling of Blacks in clinical decision-making. Far from providing a solution to the problem of racial health disparities, this Article shows that race-based health research fuels a collection of dubious background assumptions, creates a negative profile of Black patients, and reinforces taken-for-granted knowledge that leads to inferior medical treatment. This form of racial profiling is unjust, and also causes countless unnecessary deaths in the Black population.

An Independent Analysis Of The Los Angeles Police Department's Board Of Inquiry Report On The Rampart Scandal, Erwin Chemerinsky

Loyola of Los Angeles Law Review

No abstract provided.