Digital Commons Network^™

Bridging The Gulf, Blake T. Ostler

Review of Books on the Book of Mormon 1989–2011

Review of How Wide the Divide: A mormon and an Evangelical in Conversation (1997), by Craig L. Blomberg and Stephen E. Robinson

The Use Of Customer Complaints As A Positive Attribute For Hotel Development: The Marriot Thruway Hotel, Rochester, Ny, Patcharin Buranabanyat

Theses

Criticisms can occur in a hotel all the time when customer expectations do not meet their perceptions. "When a hotel guest is dissatisfied, managing the heart of the problem is not always an easy task. There are many ways to collect information from customers regarding their dissatisfaction. Guest satisfaction survey data can be collected often, however, complaints are not fully used if they sit in a complaint-handling center, and not used as a feedback products to help the business improve itself. Some hotels do not pay enough attention to their customers; therefore, customer complaints are still occurring. Do hotels use …

Employee Satisfaction Of Hotel Industry: A Case Study Of The Grand Hotel Taipei, Yenting Yeh

Theses

Employee satisfaction is related with customer satisfaction and employee performance in hotel. Though hotel operators in the West begin to attach importance to employee satisfaction, in Taiwan, this issue is not being treated as important as it is in the West. The purpose of this study is to do a first time survey about employee satisfaction levels in The Grand Hotel Taipei. The survey consists of five sections including workplace, the job, employee's opinion, benefits, and employee himself. Questionnaires were used to get to know employee demand and level ofjob satisfaction from supervisors and employees. The result of this study …

Managing In A Post-Merger/Post-Acquistion Period In Service Industry: Focus On Bank Industry In Rochester Area, Dilyara Daminova

Theses

For the past years the takeover technique and merger defense have been paid special attention and have been closely studied. However, the inside experience in newly merged organizations, the challenges that management faces and the solutions for problems often remain uncovered. Most importantly, if the management does not put efforts, the merger is not going to work. This study is an attempt to present a view to an insight of managing in a post-merger/ post-acquisition situation in a service enterprise. The study includes the following aspects: Mergers and Acquisitions: What causes companies to merge? The Process of Merging/Acquiring. Reasons for …

Effective Management Of Efl(Executive Floor): An Investigation Into Quality-Management On Service, Keon-Wuk Kim

Theses

In a recent days the hotel industries, coping with the change of management environment swiftly, are turning to pursue the quality-management of service. The merchandises of hotel are fundamentally rooms, food and beverage, and subsidiary facilities. The hotel in modern times, laying stress on service radically, have being endeavored to minimize the difference between the actual service offered and the expectation of customers on it. Especially because of the essential qualities in hotel, the need of quality-management is demanded to increase. The EFL in hotel is not only the place where the difficulty of producing the merchandise focused on quality …

Researching Potential Partners For An Equestrian Learning Center In Frankenmuth, Mi, Tracy Weber

Theses

Researchers believe that 90% of emotional communication is non-verbal (Gibbs, 1995). Monty Roberts (1997), and many others in the equestrian industry, recognize the power of using horses as a communication tool for humans. The North American Riding for the Handicapped Association (NARHA) is an organization whose mission is to promote and support equine-facilitated activities, including communication, self-awareness and self-esteem. A learning organization incorporates the elements of a shared vision, personal mastery, systems thinking, mental models, and team learning. This study found that there are NARHA members that possess a learning organization philosophy and therefore could possibly be interested in creating …

Analysis Customer Satisfaction Of Food Service In Commons At Rit, Yi-Heng Wu

Theses

School foodservice is the largest food-service business in the world.. Students and faculty choose to have meals in the school, because they might lack the time and it is convenient. However, The students in the college and university represent a hard-to please sort of consumers. This study selected the specific cafeteria, Commons at Rochester Institute of Technology. The students and faculty filled out the survey which focused on the food and asked students how they felt about the food, what they liked and did not like and what foods they felt were served not enough or too often. Additional question …

Quest For Survival: What Comprises And Effective Team, Kathleen Brayer

Theses

The journey to thrive competitively in the millenium will demand teamwork. Historically, corporate America has had difficulty implementing teams to drive performance. In theory building effective teams seems easy but in reality putting this knowledge into practice that changes behavior and fosters learning is a difficult challenge for corporations today. Through a series of 13 interviews this study benchmarks both the service and manufacturing industry to identify the characteristics about what comprises an effective team in organizations today, how their organizational design impacts team development and the different ways that people learn, think about and understand teams in organizations. Developing …

Leadership Characteristics In An Organizational Transformation, Edward Keyes

Theses

The objective of this study was to determine if key leadership characteristics would be evident in leaders who exercised successfully an organizational transition. In reviewing the literature, an understanding was established that allowed the separation of Leadership versus Management and shared insight in situations where both are merged. Also developed was an extensive list of Leadership Characteristics. The study used the Delphi Method to obtain consensus from a selected group of General Managers within the Conference Center population. This study identified a limited set of key Leadership Characteristics required at the General Managers level for achieving successful organizational changes. The …

Customer Service Goes To College, Donald Hudspeth

Theses

The purpose of this study was to determine if there is a feedback model that can be used to gather data from students that have shared a common educational experience at a college in Croatia. Historical data was researched on surveys, interviews, and focus groups in order to discover the characteristics of each. The characteristics were classified as either a strength or a weakness of each of the models. The operating constraints of the college were identified as the effect that cultural differences can play in the collection of data and the financial budget. After these constraints had been applied …

Data Transmission In Printing & Publishing: A Survey Of The Technical Issues Of On-Line File Transfer, John Altemueller

Theses

Using survey and statistical analysis this study attempts to describe the critical technical issues of on-line page file transfer based on actual industry experience. A random sample of service bureaus that support on-line file transfer was drawn from the 1995 Print Resource Buyer's Guide published in the December 28, 1994 issue of Publishing and Production Executive. A pilot survey of the sample was conducted in the late spring of 1995, to establish final methodology and sampling techniques, followed by a comprehensive survey in the late summer/early fall. The survey polled the sample population over six technical areas: transmission ,file transfer …

Evaluation Of Stepwise Spectral Unmixing With Hydice Data, Daniel Newland

Theses

Images of ground scenes have a tradeoff between spatial and spectral resolution. Sensors with fine spectral resolution sacrifice high spatial resolution. A hyperspectral image has tens to hundreds of bands of spectral information, which can potentially be used to increase understanding of the spatial content of a scene despite resolution limitations. While some pixels in an image could be identified as "trees" or "roads," for example, a number of pixels will be mixed, containing two or more material classes. The process called unmixing calculates the fractional presence of those predetermined materials. A new statistics-based stepwise unmixing routine has recently been …

Simulation Of Spectra Signatures Of Chemical Leachates From Landfills, Jason Hamel

Theses

Chemical leachates from landfills can turn into dangerous hazards if they are not identified and properly disposed. Currently, these chemicals are identified in the laboratory with samples hand collected from contaminated sites. This is economical for small sites but quickly gets expensive and time consuming for larger facilities that can cover hundreds of acres or multiple sites. This study examines the feasibility of using new hyperspectral detectors and computer processing to autonomously identify the presence of these leachates and greatly simplifying the monitoring process for these large sites. The effect of even low concentrations of many chemicals requires the identification …

Noise Reduction In Digital Images, Lana Jobes

Theses

As the popularity of digital cameras increases, some limitations of digital technology are becoming apparent. One limitation is the appearance of additive noise in images acquired using long exposure times. Long exposure times are necessary any time you need to take an image in conditions that have a low level of illumination. Pictures taken at night, in a large room such as an auditorium, or forensics images are examples of times when a long exposure time is necessary. This research project has resulted in the development of a technique to reduce the additive noise present in these images. The first …

Nuclear Magnetic Resonance Microscopy, Stefanie Vangorden

Theses

Nuclear magnetic resonance (NMR) microscopy is magnetic resonance imaging (MRI) on a small scale. The purpose of this study was to develop an NMR microscope capable of producing tomographic images of 5 mm objects. The microscope was developed around an existing Bruker 300 MHz NMR spectrometer with a three orthogonal axis gradient coil set. Computer code for generating tomographic images was written and images were obtained of various standard test objects, referred to as phantoms. Phantoms were created to mathematically evaluate and document features such as in-plane resolution, and slice thickness. An in-plane resolution of 118 μm and a slice …

Vine 1999, Taylor University Fort Wayne

Yearbooks (TUFW & Predecessors)

The 1999 yearbook of Taylor University Fort Wayne in Fort Wayne, Indiana.

Theme: “Focus”

Inside Baseball's Salary Arbitration Process, Roger I. Abrams

The University of Chicago Law School Roundtable

No abstract provided.

Winner-Take-Less Codes: The Case Of Private Broadcasting, Cass R. Sunstein

The University of Chicago Law School Roundtable

No abstract provided.

1999 Modulus, Rose-Hulman Institute Of Technology

Modulus (Yearbooks)

1999 Yearbook for Rose-Hulman Institute of Technology Terre Haute, IN 47803

@Govst.Edu, 1999-01, Office Of Public Affairs

@govst.edu

Monthly newsletter published by Governors State University between 1996-2001.

Annual Report Of The Selectmen, Auditors, Town Clerk, Town Treasurer, Tax Collector, Budget Committee, Road Agent, Trustees Of The Trust Funds, Trustees Of The Library, Planning Board, Police, Health And Fire Departments, Board Of Education, Town Of Hampstead, Hampstead, New Hampshire, For The Year Ending December 31, 1997 [Sic], Together With The Vital Statistics For The Year, As Prepared By The Town Clerk, 1998., Hampstead Town Representatives

Hampstead, NH Annual Reports

This is an annual report containing vital statistics for a town/city in the state of New Hampshire.

Town Of Hampton, New Hampshire 361st Annual Report For Fiscal Year Ended December 31, 1998., Hampton Town Representatives

Hampton, NH Annual Reports

This is an annual report containing vital statistics for a town/city in the state of New Hampshire.

In Basket

Syracuse University Magazine

No abstract provided.

The Eggers Years, John Robert Greene

Syracuse University Magazine

No abstract provided.

Picture Perfect: At The Crossroads Of Contemporary Photography, Jay Cox

Syracuse University Magazine

No abstract provided.

Alumni News & Notes

Syracuse University Magazine

No abstract provided.

University Place, Wendy S. Loughlin, Rudy Holmes, Tammy Conklin, Melissa Sperl, Ann R. Mearsheimer, Gary Pallassino, Kimberly Burgess

Syracuse University Magazine

No abstract provided.

Cover To Cover

Syracuse University Magazine

No abstract provided.

Alumni News & Notes

Syracuse University Magazine

No abstract provided.

Quad Angles

Syracuse University Magazine

No abstract provided.