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Articles 31 - 60 of 105
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Promises To Keep: Exploring Organizational Trust Repair From A Stakeholder Perspective, Rachel Y. Daniel
Promises To Keep: Exploring Organizational Trust Repair From A Stakeholder Perspective, Rachel Y. Daniel
Student Scholarship
Organizational trust repair is a burgeoning field of inquiry, due in large part to the ethical and financial failures in U.S. corporations, churches, governments, media outlets, and nonprofit organizations. The subsequent financial, professional, and emotional damage to stakeholders has resulted in a crisis of trust in organizations and their leaders. We explore the trust repair process from a stakeholder's perspective in a qualitative study of executives, employees, and customers of three U.S. institutions: a Fortune 500 corporation, a nonprofit organization, and a government entity. Findings suggest trust repair is not a process-driven phenomenon. The provision of credible reparative information, evidence …
Bridging The Great Divide - Moving From Outsider To Insider: How For Profit Executives Become Effective Nonprofit Ceos, Antoinette E. La Belle
Bridging The Great Divide - Moving From Outsider To Insider: How For Profit Executives Become Effective Nonprofit Ceos, Antoinette E. La Belle
Student Scholarship
A leadership crisis in the nonprofit sector is portended by sector growth, turnover at the top and a smaller cohort of leaders coming up from behind. Crossovers from the corporate sector present an alternative source of CEO talent, but a dearth of empirical research about top executives who cross the boundaries of sector, organization, and, at times role, stymies our understanding of the transition process of for-profit to non-profit leaders. In depth interviews with U.S. nonprofit leaders--both crossover CEOs and CEOs hired from within the nonprofit sector--compared and contrasted transition experiences. Rather than significant differences between the two groups, our …
Strategizing Routines On The Cusp Of Multiple And Competing Institutional Logics Of Foreign Aid, Jaime Chua
Strategizing Routines On The Cusp Of Multiple And Competing Institutional Logics Of Foreign Aid, Jaime Chua
Student Scholarship
Using critical realist research, we sought to understand how nonprofit organizations blend deliberate and emergent strategizing to cope with neoinstitutional dilemmas posed by donors' competing logics. To gain organizational legitimacy and access to resources, international nonprofits must conform to donors' normative processes and practices which tend to be ineffectual. An international nonprofit operating in the highly complex international development field provided an ideal setting for investigating how routines blend and moderate deliberate and emergent strategies. Consistent with the view that strategic insights come from different organizational levels, we examined key patterns of interactions and routines between middle and top-level managers. …
Bridging The Great Divide - Moving From Outsider To Insider: How For Profit Executives Become Effective Nonprofit Ceos, Antoinette E. La Belle
Bridging The Great Divide - Moving From Outsider To Insider: How For Profit Executives Become Effective Nonprofit Ceos, Antoinette E. La Belle
Student Scholarship
A leadership crisis in the nonprofit sector is portended by sector growth, turnover at the top and a smaller cohort of leaders coming up from behind. Crossovers from the corporate sector present an alternative source of CEO talent, but a dearth of empirical research about top executives who cross the boundaries of sector, organization, and, at times role, stymies our understanding of the transition process of for-profit to non-profit leaders. In depth interviews with U.S. nonprofit leaders--both crossover CEOs and CEOs hired from within the nonprofit sector--compared and contrasted transition experiences. Rather than significant differences between the two groups, our …
Ostensive And Performative Routines And Strategies For Institutional Adaptation And Innovation, Jaime Chua
Ostensive And Performative Routines And Strategies For Institutional Adaptation And Innovation, Jaime Chua
Student Scholarship
Using critical realist research, we sought to understand how nonprofit organizations blend deliberate and emergent strategizing to cope with neoinstitutional dilemmas posed by donors’ competing logics. To gain organizational legitimacy and access to resources, international nonprofits must conform to donors’ normative processes and practices which tend to be ineffectual. An international nonprofit operating in the highly complex international development field provided an ideal setting for investigating how routines blend and moderate deliberate and emergent strategies. Consistent with the view that strategic insights come from different organizational levels, we examined key patterns of interactions and routines between middle and top-level managers. …
Outsider To Insider: Contrasting Routes And Transition Experiences Of New Nonprofit Leaders, Anotinette E. La Belle
Outsider To Insider: Contrasting Routes And Transition Experiences Of New Nonprofit Leaders, Anotinette E. La Belle
Student Scholarship
A leadership crisis in the nonprofit sector is portended by sector growth, turnover at the top and a smaller cohort of leaders coming up from behind. Crossovers from the corporate sector present an alternative source of CEO talent, but a dearth of empirical research about top executives who cross the boundaries of sector, organization, and, at times role, stymies our understanding of the transition process of for-profit to non-profit leaders. In depth interviews with U.S. nonprofit leaders – both crossover CEOs and CEOs hired from within the nonprofit sector − compared and contrasted transition experiences. Rather than significant differences between …
The Relationship Between Reproducing Ownership And Sustaining Non-Profit Collaboration, Nonie Brennan
The Relationship Between Reproducing Ownership And Sustaining Non-Profit Collaboration, Nonie Brennan
Student Scholarship
Semi-structured interviews with 21 partners of three long-standing, non-profit collaborations in the health and human services sector emphasize the role of constituents’ sense of “ownership”– and their continuous reproduction of it − on collaboration sustainability. The data suggests that enduring collaborations are characterized, on the one hand, by employee behaviors typically considered aberrant – including rule breaking and rule making – and on the other, “appreciative” participant behaviors. Findings imply non-profit governance and leadership can purposefully foster environments in which collaboration ownership can reproduce.
Emotional Intelligence, Shared Vision, And Teamwork Performance: A Qualitative Study, Ed Mahon
Emotional Intelligence, Shared Vision, And Teamwork Performance: A Qualitative Study, Ed Mahon
Student Scholarship
There is a vast literature on the emotional intelligence (EI) of individuals, but comparatively little on team EI. We report findings of a qualitative inquiry involving 36 members of twelve IT teams--half of them effective and half less so--to explore the relationship between team EI and team performance. Trust, conflict resolution skills and team communication are seen to differentiate effective and less effective teams, as is the ability to adapt shared vision to changes in project specification. The research supports the that teams possess emotional intelligence and that it powerfully influences how they function and to what effect. Our findings …
From Conversation To Learning To Performance: Understanding Great Strategic Conversations, Ann Kowal Smith
From Conversation To Learning To Performance: Understanding Great Strategic Conversations, Ann Kowal Smith
Student Scholarship
To develop, maintain and retain competitive advantage, organizations must learn new skills and adapt to rapidly changing environments. My research is focused on the means by which individuals come together to learn from each other, and to collectively advance the objectives of the organization in a fast-paced, changing environment. In particular, I am interested in the power of the conversation and the conversation space as tools to facilitate this learning, to permit individuals to share their own experiences, build on the experiences of others and catalyze innovation. Increasingly, people are called to together to innovate, to solve thorny problems and …
Breakthroughs: Examining The Conditions In Which Highly Regulated Government Funded Programs Generate Innovative Practices, Marilyn Ayenew Hosea
Breakthroughs: Examining The Conditions In Which Highly Regulated Government Funded Programs Generate Innovative Practices, Marilyn Ayenew Hosea
Student Scholarship
In the study of government-nonprofit power relationships, influence, authority, and accountability are often thought to be the purview of government and the burden of nonprofit service providers. A concern during this era of scarce financial resources and tight regulatory oversight is that the acceptance of public funds will impede the nonprofit's ability to implement local innovations that build upon and support the expectations of a variety of key stakeholders (governing boards, service consumers, the public-at-large, and government/private funders). This paper examines the conditions under which federally funded nonprofit organizations exercise autonomy by pursuing ventures that resist conforming influences of government …
Breakthroughs: Examining The Conditions In Which Highly Regulated Government Funded Programs Generate Innovative Practices, Marilyn Ayenew Hosea
Breakthroughs: Examining The Conditions In Which Highly Regulated Government Funded Programs Generate Innovative Practices, Marilyn Ayenew Hosea
Student Scholarship
In the study of government-nonprofit power relationships, influence, authority, and accountability are often thought to be the purview of government and the burden of nonprofit service providers. A concern during this era of scarce financial resources and tight regulatory oversight is that the acceptance of public funds will impede the nonprofit's ability to implement local innovations that build upon and support the expectations of a variety of key stakeholders (governing boards, service consumers, the public-at-large, and government/private funders). This paper examines the conditions under which federally funded nonprofit organizations exercise autonomy by pursuing ventures that resist conforming influences of government …
Computer Assisted Surgery: A Study In Technology Discontinuance, Jonathan B. Brewster
Computer Assisted Surgery: A Study In Technology Discontinuance, Jonathan B. Brewster
Student Scholarship
Computer assisted surgery has not been overwhelmingly adopted by surgeons even after extensive formal training in the technique. Physician technology adoption behavior is not well understood, particularly technology that changes clinical practice. Within technology adoption research there are limited studies in discontinuance. The traditional research states that discontinuers tend to be less educated and of a lower socio-economic status. This is clearly not the case with surgeons who experiment with but subsequently discontinue using computer assisted surgery. This paper is a proposal to research this discontinuance phenomenon.
Shift Happens: Understanding Commitment Shifts In Mergers And Acquisitions, Byron C. Clayton
Shift Happens: Understanding Commitment Shifts In Mergers And Acquisitions, Byron C. Clayton
Student Scholarship
Existing research has failed to find answers to improve the continuing high failure rates of mergers and acquisitions (M&A). The most frequently studied variables have offered no consistent explanations why some firms succeed and others fail. The unpredictability of M&A outcomes remains a mystery. Because mergers and acquisitions are most often associated with large-scale and sudden organizational change, we searched the broader field of organizational change for insight. The resulting conceptual model was used to explore the first-hand M&A experiences of managers, executive managers, employees, and change consultants. What emerged was evidence of significant shifts in commitment to change caused …
The Impact Of Change Messages On The Commitment To A Change: An Analysis Of It Professionals In India And Malaysia, Humayun Rashid
The Impact Of Change Messages On The Commitment To A Change: An Analysis Of It Professionals In India And Malaysia, Humayun Rashid
Student Scholarship
Affective commitment of individuals is critical for the success of an organizational change initiative. In order to secure this desired form of commitment, managers spend a great deal of time and money implementing elaborate change management and communication strategies, often with little success. Three important types of change messages that are expected to drive commitment to change are:: (1) the organizational need for change (discrepancy), (2) the support of organizational leaders (principal support), and (3) the benefit of the change to the individual (personal valence). In this quantitative survey-based study conducted at a large global bank, we analyzed the perceptions …
The Strength Of 'Dispersed' Ties: An Examination In Persistence Of Social Capital Following Organizational Disbanding, R. Drew Sellers
The Strength Of 'Dispersed' Ties: An Examination In Persistence Of Social Capital Following Organizational Disbanding, R. Drew Sellers
Student Scholarship
This study examines social capital persistence following organizational disbanding. It utilizes data collected from a cohort of Arthur Andersen professionals employed in the same U.S. regional office of the firm prior to the 2001 Enron scandal. As predicted by extant research, results support the influence of bonding and utilization relationships. Interestingly, predicted support for bridging relationships was absent. The study also finds that individuals who were dispersed from their original cohort stood to gain more from their social capital, compared to their counterparts who were rehired by competitors with the same cohort after disbanding.
"We Can Do It!": How Clarity Interacts With Collective Efficacy In Organizational Change, Jonathan Coleman
"We Can Do It!": How Clarity Interacts With Collective Efficacy In Organizational Change, Jonathan Coleman
Student Scholarship
Organizations are challenged to adapt to changing conditions on a frequent basis. Leaders of these organizations communicate two critical ideas: clearly defining goals and generating the collective efficacy that those goals can be achieved. This study aims to explore the interrelationships between: (1) how communication develops path-goal clarity and collective efficacy, and (2) how clarity and efficacy interact to lead to the achievement of a performance objective. This paper captures results from a Fortune 100 company undergoing massive transformational change. The findings indicate that collective efficacy has a much stronger relationship to performance than path-goal clarity. For line workers, this …
How Do Defense Companies Understand And Measure Human Capital, Alexander Eksir
How Do Defense Companies Understand And Measure Human Capital, Alexander Eksir
Student Scholarship
How do we reliably sustain performance of the US defense assets over their expected life cycles in an industry where the legacy skills of employees at an average age of 49 will soon be lost to attrition? While the defense industry has illustrated reliable results in the past, we now must pay serious attention to the Human Capital if we are to continue to sustain performance. This study examines the ways that HC is understood and monitored by upper echelon who work in high-tech defense companies, government as well as individuals in academia who are familiar with the defense industry.
The Mental Universe Of Success, Radhashyam Giridharadas
The Mental Universe Of Success, Radhashyam Giridharadas
Student Scholarship
Adaptive, transformative changes are not just a luxury for the chosen few but a vital necessity for all organizations. The brutality of market forces, the ephemeral qualities of customer needs, the revolutionary powers of technology and the ravages caused by the passage of time make the need to constantly adapt and renew competitive advantages an undeniable high priority for organizations. Most adaptive changes begin with learning. That learning often inspires a new vision and mindset, and the actions that ensue could result in new cultures, skills, systems and processes. We have collectively referred to all these elements as the mental …
Sales Opportunity Crafting: Explaining How Salespeople Craft Value Propositions In Business-To-Business Selling, Ganesh Kumar
Sales Opportunity Crafting: Explaining How Salespeople Craft Value Propositions In Business-To-Business Selling, Ganesh Kumar
Student Scholarship
This paper examines the spontaneous, situational, adaptive capabilities in successful business-to-business salespeople. Salespeople craft appropriate sales value propositions that resonate with buyers to achieve a sale. Findings indicate sales value propositions occur in four distinct patterns, as a combination of a salespeople’s choice in emphasizing the value of their relationship and/or the solution itself. This paper combines contingency selling approaches with job crafting to suggest a new construct—“sales opportunity crafting (SOC)”—to explain how salespeople frame a sales opportunity and then decide on a sales value positioning response. The suggested model highlights the role of antecedents— such as influence over customers’ …
Sensemaking And Meaning-Arbitrage In Loosely-Coupled Healthcare Organizations, Sridhar Belavadi Seshadri
Sensemaking And Meaning-Arbitrage In Loosely-Coupled Healthcare Organizations, Sridhar Belavadi Seshadri
Student Scholarship
Academic Medical Centers (AMC), despite their research and educational prowess, are in a financial crisis. Increasing costs, stiffer competition, and anticipated tightening of budgets have created new levels of urgency among medical school deans and hospital CEOs to increase the efficiency of the clinical enterprise. This study models an AMC as a loosely coupled system and examines why interdisciplinary teams—comprising administrators, physicians, and nurses—struggle to successfully reengineer healthcare processes. Semi- structured interviews in an U.S. AMC were the basis for the development of a grounded theory framework. The findings suggest that: (a) the ambivalent culture of an AMC alternately supports …
Appreciative Inquiry-Based Intervention: A Network View Of Organizational Renewal, Thomas H. Carlson
Appreciative Inquiry-Based Intervention: A Network View Of Organizational Renewal, Thomas H. Carlson
Student Scholarship
This paper describes the design, conduct and outcomes of an Appreciative Inquiry-based intervention. The subject group was a newly formed unit of a health care organization. The unit was formed by merging elements of two preexisting groups, and was guided by inexperienced managers. Previous interaction between those groups had been characterized by distrust and competition. Appreciative Inquiry provided the foundation for the intervention. Members of the unit galvanized around identified strengths, shared values and beliefs, shared perspectives, and a positive vision of their future; the normative-relational aspect of the intervention. On that foundation, members of the unit developed generative skills …
Top Salespeople Don't Sell: Managing Frame Incongruence Through Network Partitioning, Stuart R. Strolin
Top Salespeople Don't Sell: Managing Frame Incongruence Through Network Partitioning, Stuart R. Strolin
Student Scholarship
Buying decisions surrounding complex, transformational software are not made by individuals but instead by buying teams. Existing research on sales behavior and salesperson traits focuses on one-to-one selling and gives little insight into the training and selection required of a successful sales force. This paper describes the selling style and personal traits of twelve successful salespeople engaged in complex computer software sales to buying teams. What do successful salespeople do and what is it about him/her that distinguishes the most successful? Technology Frames of Reference and Actor Network Theory were used to interpret the methods used in successfully selling to …
What Are They Thinking About R&D? A Strategic Core Competence, Or An Operational Business Decision?, Beth Fitz Gibbon
What Are They Thinking About R&D? A Strategic Core Competence, Or An Operational Business Decision?, Beth Fitz Gibbon
Student Scholarship
Semi-structured interviews were conducted with nineteen senior North American business practitioners in multinational corporations to understand their experiences with strategic planning and resource allocation for R&D. In particular, we sought to elicit insight about where planning and allocation overlap, and how they are executed today, vs. five to ten years ago. Findings indicate the outsourcing of R&D is rapidly increasing. R&D is becoming an operational business function as opposed to an internal investment in key knowledge for future firm sustainability. R&D also appears to no longer be a major focus of the strategic planning effort at the highest management levels. …
From Learned To Learning: Why Addiction To Learning Is Vital To Renewing Competitive Advantage, Radhashyam Giridharadas
From Learned To Learning: Why Addiction To Learning Is Vital To Renewing Competitive Advantage, Radhashyam Giridharadas
Student Scholarship
Business strategists seek to create a sustainable competitive advantage so that their organizations thrive. Yet in industry after industry the corporate graveyards are lined with companies that once led an industry and were subsequently ousted by smaller, nimbler competitors or new entrants. The long list of failed organizations underscores the challenge to the notion of sustainability. Clearly competitive advantage is subject to constant erosion, and companies seeking a sustainable competitive advantage may be chasing an illusory goal. To thrive, companies must learn to adapt their skills, resources and experience and transform them into renewable competitive advantages that are commensurate with …
Globalized Medicine: Panacea Or Bitter Pill?, Dinesh Shah
Globalized Medicine: Panacea Or Bitter Pill?, Dinesh Shah
Student Scholarship
Global mindset and openness to change by upper echelon healthcare executives are positioned in this research proposal as prerequisites for competitive responses to a paradigmatic shift in the provision of healthcare worldwide. The proposal addresses a gap in the health care management literature evidenced by a deficit of empirical research pertaining to the relationships among global trade, health and health services and responds to a call for more, and more specific, cross-cultural studies that provide practical implications for international management. Motivated by prior research indicating the pivotal role of top manager's world views and attitudes on institutional responses to globalization, …
A Complexity Science Perspective On High Performance M&A Management Teams, Byron C. Clayton
A Complexity Science Perspective On High Performance M&A Management Teams, Byron C. Clayton
Student Scholarship
It has been well documented that over 50% of all mergers and acquisitions (M and A) fail. Despite a multitude of studies by M and A researchers, failure rates have not significantly changed for several decades. As such, the complex behavior of mergers, acquisitions, and their failure remains largely unexplained. Some researchers believe that the emerging field of complexity science may be the key to unlocking the secrets of M and A success. Complexity science, as applied to organizations, asserts that the simple interactions between managers can result in the complex behavior of the management team, specifically in its ability …
Key Considerations For Developing Electronic Medical Records Systems: Quantitative Research Study, Edward W. Wright
Key Considerations For Developing Electronic Medical Records Systems: Quantitative Research Study, Edward W. Wright
Student Scholarship
Despite promotion as a national objective, information technology remains relatively underutilized in US healthcare. Building upon an earlier qualitative study investigating the slow adoption of electronic medical records by family practice physicians, I conducted a survey of 368 family practice physician users and found that system ease of use was the only variable that had significant and substantive effects upon medical practice productivity, quality, and satisfaction. We discuss implications for EMR design and a national healthcare record network.
Distributed Sensemaking In Loosely Coupled Organizations, Sridhar Belavadi Seshadri
Distributed Sensemaking In Loosely Coupled Organizations, Sridhar Belavadi Seshadri
Student Scholarship
Academic Medical Centers\, despite their research and educational prowess\, are in a financial crisis. Increasing costs\, stiffer competition\, and anticipated tightening of budgets have created new levels of urgency and vibrancy among medical school deans and hospital CEOs about the need to increase the productivity of the clinical enterprise. To date\, most of these efforts have failed- this study attempts to understand why. The conceptual model sets up the relative advantage created by the organizational innovation and resulting organizational performance as the primary independent variable and dependent variables respectively. Organizational sensemaking among the sponsors\, designers\, and implementers of the change …
Distributed Sensemaking In Loosely Coupled Organizations, Sridhar Belavadi Seshadar
Distributed Sensemaking In Loosely Coupled Organizations, Sridhar Belavadi Seshadar
Student Scholarship
Academic Medical Centers, despite their research and educational prowess, are in a financial crisis. Increasing costs, stiffer competition, and anticipated tightening of budgets have created new levels of urgency and vibrancy among medical school deans and hospital CEOs about the need to increase the productivity of the clinical enterprise. To date, most of these efforts have failed- this study attempts to understand why. The conceptual model sets up the relative advantage created by the organizational innovation and resulting organizational performance as the primary independent variable and dependent variables respectively. Organizational sensemaking among the sponsors, designers, and implementers of the change …
Association In Associations: Network Dynamics In Dermatology Research, Rebecca M. Minnillo
Association In Associations: Network Dynamics In Dermatology Research, Rebecca M. Minnillo
Student Scholarship
The work of scientists is heterogeneous-a series of interactions within networks composed of individuals from diverse fields and disciplines (Star & Griesemer, 1989). Generation of new knowledge is essential in the organizations in which these individuals associate; the bridge that holds them together. Knowledge generation takes place at both the individual and collective levels (Brown and Duguid, 1998). Professional organizations attract individuals because they provide a unique forum, a space in which they converge to pursue common goals. Actor-network Theory (ANT) is concerned with how heterogeneous networks and the associations that comprise them come into existence and operate to construct …