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Articles 61 - 90 of 105
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Sales Sense: Improving Communication Through A Network Of Frames, Stuart R. Strolin
Sales Sense: Improving Communication Through A Network Of Frames, Stuart R. Strolin
Student Scholarship
Why, when one business unit is successfully using an IT product, will another business unit reject or block its deployment when they have the same or similar business needs? Sales practitioners involved in making sense of these situations, centered on the assimilation of complex software innovations, lack the descriptive tools and language for methodically formulating approaches to overcome such obstacles. Insights have been offered by theories such as Diffusion of Innovation (Rogers, 1995), Technological Frames (Orlikowski & Gash, 1994), and Actor-Network Theory (Callon & Latour, 1981; Law, 1987). Various authors (Fichman, 1992; Lamb, 2003; Letch & Perth, 2001; Silver, Markus, …
College And University Endowment Diversification: An Extension Of Institutional Theory, Mary (Mimi) E. Lord
College And University Endowment Diversification: An Extension Of Institutional Theory, Mary (Mimi) E. Lord
Student Scholarship
Today’s college and university endowments look dramatically different than they did 25 years ago. The quest for greater investment returns has been accompanied by an explosion in the number of asset classes in endowment portfolios\, particularly among large endowments. According to Modern Portfolio Theory\, greater diversification of holdings can help to improve the return/risk profile of a portfolio either by: a) enabling greater returns without adding to risk; or b) lowering risk without lowering returns. Transformation toward greater diversification has resembled to some extent the diffusion process described in institutional theory\, where new practices are initiated by large\, prestigious organizations …
Employee Level Dynamics Within A Merger Or Acquisition. The "Me-I" Theory Of Organization Consolidations; Avoiding Merger-Encouraged-Individualism, Todd Creasy
Student Scholarship
With the employee as the unit of analysis while studying mergers and acquisitions, our results suggested for merger consolidations, perceived organization support (POS) and identification with the new merged organization partially mediated the relationship between procedural justice and job satisfaction. Identity with the new organization fully mediated the relationship between cultural discontinuity and job satisfaction. For acquisition consolidations, we suggest identification with the new organization partially mediated the relationship between procedural justice and organization citizenship behavior (OCB). Further, POS fully mediated the relationships between procedural justice and job satisfaction and between trust in management and job satisfaction. Lastly, identification with …
Sales Opportunity Crafting: Explaining Diverse Selling Approaches, Ganesh Kumar
Sales Opportunity Crafting: Explaining Diverse Selling Approaches, Ganesh Kumar
Student Scholarship
Salespeople play a critical boundary-spanning role in establishing productive relationships with their buyers. In doing so, they employ diverse selling approaches that resulting in a wide range of customer experiences—some that align well with the overall marketing strategies and some that conflict with the intent of the organization. Several theoretical explanations for the variations in selling approaches, but no singular theory provide us a lens to understand how salespeople approach various selling opportunities. The primary goal of this inquiry is to compile the extant theoretical knowledge from various disciplines in order to develop a conceptual framework for future empirical research …
Where Was The Board? A "Moves"-Based Approach To Improving Npo Accountability, Frederick O. Udochi
Where Was The Board? A "Moves"-Based Approach To Improving Npo Accountability, Frederick O. Udochi
Student Scholarship
Strong arguments have been made that traditional definitions of accountability – financial health, internal controls and regulatory compliance – do not fully capture an organization’s performance (Ospina et al, 2002; Behn, 2001; Kearns, 1996). Failures evidenced by multiple breakdowns of accountability in nonprofit organizations have resulted in calls for boards to pursue a broadened level of accountability. There is little or no corresponding guidance in the literature to show how that could be accomplished. This research paper proposes to explore the “how” by adopting the notion of “moves” (Pentland, 1992), which are the verbal and/or nonverbal actions, routines or accomplishments …
Developing Expanded Conceptions Of Governance In Community Foundations, Michael Wolfe
Developing Expanded Conceptions Of Governance In Community Foundations, Michael Wolfe
Student Scholarship
Community foundations administer over $44 billion and distribute $3.5 billion annually to improve the quality of life throughout the United States. In 2000, a series of "National Standards for U.S. Community Foundations" was developed. Are changes currently promoted by the field of community foundations truly propelling community foundations to a more advanced role? Present research posits the value to community foundations of engaged proactive behavior by the board of directors and CEO. By examining the developmental responses of boards during times of institutional pressure, we can inform research and practice that seeks to improve nonprofit governance.
Use Of Interpretive Schemes And Successful Adaptation: The Case Of Chinese Protestant Immigrant Churches In North America, Siu-Hang P. Chan
Use Of Interpretive Schemes And Successful Adaptation: The Case Of Chinese Protestant Immigrant Churches In North America, Siu-Hang P. Chan
Student Scholarship
How religious congregations adapt to change determines whether they will continue to thrive (Ammerman, 1997). Chinese immigrant religious organizations in America face a built-in clash between overseas-born and American-born generations that is usually visible in their religious congregations (Ling & Cheuk, 1999). This study identifies interpretive schemes (Bartunek, 1984) used by Chinese congregations that help ease the generational transition and lead to or hinder successful adaptation.
Language Of Change: Dynamics Of Push-Pull Communication, Humayun Rashid
Language Of Change: Dynamics Of Push-Pull Communication, Humayun Rashid
Student Scholarship
Changing organizational culture is a challenging undertaking, especially when it is attempted through a global change in systems and processes, such as Enterprise Resource Planning (ERP) Implementations. During these transformations, organizations desire alignment between people at different levels and across various parts of the organization; and communication is considered a critical factor to developed shared meaning leading towards alignment. This research redefines alignment as a dynamic push-pull communication model for change in which the traditional top-down "push" communication frames the overall purpose and objectives of a change while the deeper-level "pull" communication helps employees make sense of the change--what the …
Change Leader Retention: Social Capital\, Organizational Commitment And Balancing Change Career Commitment, Zara F. Larsen
Change Leader Retention: Social Capital\, Organizational Commitment And Balancing Change Career Commitment, Zara F. Larsen
Student Scholarship
Organizations are challenged to attract and retain executives who can lead successful and sustainable organizational change. This study aims to: (1) explore the role of bonding social capital in affecting the turnover intention of executive leaders of large scale radical and continuous improvement change projects in organizations\, and (2) identify mechanisms which may influence whether change leaders can balance the potentially competing commitment to a career of leading change with a commitment to an organization\, therein affecting the organization’s ability to retain them longer term. This study of over 600 change leaders from for-profit\, non-profit and civil service organizations draws …
Inter-Sector Decision Making: Governance, Social Learning, Negotiated Order And Emergent Leadership As Adaptive Responses To System Complexity, Bruce C. Gockerman
Inter-Sector Decision Making: Governance, Social Learning, Negotiated Order And Emergent Leadership As Adaptive Responses To System Complexity, Bruce C. Gockerman
Student Scholarship
This paper examines the work of the Council of Great Lakes Governors (CGLG) from an organizational effectiveness frame of reference as the CGLG sought to develop an enforceable regional water management regime for the water resources of the Great Lakes and St. Lawrence River Basin. It seeks to find both the theoretical and applied framings that tie the pieces of the applicable descriptive literature on social learning and negotiated order as decision making models together, and to draw generalized lessons about organizational effectiveness from the particular geo-politically complex venue under study. This will advance the study of collective action, collaboration, …
The Impact Of Organization Destruction On Social Capital Value, R. Drew Sellers
The Impact Of Organization Destruction On Social Capital Value, R. Drew Sellers
Student Scholarship
This paper links social capital dynamics and value with organization destruction. It produces the finding that organizational destruction may in some cases increase the value of social capital. A key theoretical contribution of this study is extending the metaphor of social capital to encompass asset recoverability. Based upon cases studies of 15 individuals who lived through the destruction of Arthur Andersen, this paper examines the persistence and value of an individual's social capital when an organization destructs. It explores the question, "Is the value of an individual's investment in organization-specific social capital a recoverable asset post-destruction?" Interviews with Andersen alumni …
Enabling Trust And Performance In Distributed Collaborative Teams, Eugene A. Pierce
Enabling Trust And Performance In Distributed Collaborative Teams, Eugene A. Pierce
Student Scholarship
Virtual teams allow organizations to bring together critical contributors who might not otherwise be able to work together due to time, travel and cost restrictions. In addition, virtual teams can enhance the available pool of resources by including people from outside the sponsoring organization, such as consultants, or members of partner organizations. Virtual teams also allow organizations to hire and retain the best people, who may be either unable or unwilling to relocate, and to facilitate dynamic membership changes as a result of changes in project requirements or the unexpected loss of team members. As such they are sometimes unable …
Language Of Innovation: Alignment Of Boundary Objects, Humayun Rashid
Language Of Innovation: Alignment Of Boundary Objects, Humayun Rashid
Student Scholarship
The role of language in communication has been part of most social science and management disciplines for decades; but in the world of practice, large organizations still struggle with implementing major innovations or changes due to communication barriers between the diverse participants. The lack of acceptance and the challenges of change are especially characteristic of information technology-enabled business transformations that typically involve intense interactions between business executive/managers and information technology (IT) staff. When these diverse groups interact to achieve an over-arching company objective, communication becomes a major organizational challenge. During my discussions with executives over the years in the world …
Managing Perplexing Congregations: The Case Of Chinese Protestant Church In North America, Siu-Hang P. Chan
Managing Perplexing Congregations: The Case Of Chinese Protestant Church In North America, Siu-Hang P. Chan
Student Scholarship
How religious congregations adapt to change determines whether they will continue to thrive (Ammerman, 1997). Chinese immigrant religious organizations in America face a built-in clash between the generations of Overseas-Born Chinese (OBC) and American-Born Chinese (ABC) that is most visible in their religious congregations (Ling & Cheuk, 1999). This study identifies how Chinese congregations develop interpretive schemes (Bartunek, 1984) that help bridge the generational transition and lead to successful adaptation or its hindrance.
Adaptational Proximity And The Innovation Process: An End-User Focus, Robert M. Krug
Adaptational Proximity And The Innovation Process: An End-User Focus, Robert M. Krug
Student Scholarship
Organizations promote widely ranging workplace programs and initiatives with the goal of instituting change or maintaining previously adopted change. Often these programs and initiatives are designed to establish global standards through consistent member behavior. Using data from over 400 members of diverse organizations, this study examines several factors that affect program commitment and usage. Drawing upon innovation theory, I focus on the concept of end-user adaptation, or, as used herein, adaptation proximal activities. With regard to this mechanism, I propose and establish the mediating role that personal engagement plays in employee propensity to adopt adaptation proximal activities with regard to …
Corporate Governance In The Era Of Sarbanes-Oxley: Regulation, Governance, And Performance, Larry W. Ettner
Corporate Governance In The Era Of Sarbanes-Oxley: Regulation, Governance, And Performance, Larry W. Ettner
Student Scholarship
The results of governance research are mixed concerning the financial consequences of externally induced regulations. The debate hinges on the assumption that adoption of regulation is an exogenous factor in determining performance. Drawing on basic insights from institutional theory and innovation studies, I argue that response to regulation is in fact a mediator of the relationship between 'quality of governance' and financial performance. Focusing on the adoption of Sarbanes-Oxley (Sarbox) regulation by publicly traded companies, I hypothesize that governance quality is likely to affect financial success by influencing organizational responses to Sarbox. Using multiple year data from two large datasets, …
A Qualitative Study Of Employee Self-Limiting Behaviors In Non-Dominant Culture Organizations, Monika L. Hudson
A Qualitative Study Of Employee Self-Limiting Behaviors In Non-Dominant Culture Organizations, Monika L. Hudson
Student Scholarship
In this qualitative research paper, social/ethnic identity (Tajfel & Turner, 1979; Berry, 1993) and relative deprivation theories (Dion, 2001) and their application to organizational identity are used to look at “self-limiting” behaviors – conscious or unconscious acts of non- cooperation and/or lower work effort (Metayer, 2003). The intent is to identify how management practice can be improved by better understanding the derivation and reasons for these behaviors in one type of non-dominant culture workplace – organizations where African Americans constitute the majority of the employee base. Among the major findings of this segment of the research is that while managers …
Change Leader Career Development: The Interplay Of Social Capital\, Sponsorship And Self Identity During Planned Organizational Change, Zara F. Larsen
Change Leader Career Development: The Interplay Of Social Capital\, Sponsorship And Self Identity During Planned Organizational Change, Zara F. Larsen
Student Scholarship
This paper describes how in absence of strong sponsorship and often regardless of project outcome\, leaders of high impact corporate change initiatives must simultaneously develop bonding social capital to become sustainable members of the enterprise’s leadership team. This particularly holds for executives brought in from outside the firm to lead change. We present the findings of a qualitative research study of 42 projects led by 30 executive leaders from a diverse portfolio of primarily manufacturing companies\, leaders who were either Insiders (those established within their firms) or Outsiders (leaders brought in as fulltime employees from outside the firm specifically to …
Developing New Knowledge From Health-Care Industry Quality Practices To Identify And Report Patient Incidents, Anna H. Gibson
Developing New Knowledge From Health-Care Industry Quality Practices To Identify And Report Patient Incidents, Anna H. Gibson
Student Scholarship
The focus of this study is to develop a sense of managements' approach to removing medical error or occurrence reporting barriers within their hospital system. Managers perceive leadership, communication, policy changes, procedure changes, education, training, and feedback as fundamental approaches. Yet, scholarly research indicates a reporting barrier can be attributed a lack of feedback to staff on previously reported errors. The staff not only desires constructive feedback, but views feedback as a means to learn from mistakes. The study findings indicate there are three levels of feedback. Although institutional and managerial feedback is provided, what appears to be missing is …
Understanding The Decisions Of Trial Court Judges To Adopt A New Statewide Case Management System, James Hill
Understanding The Decisions Of Trial Court Judges To Adopt A New Statewide Case Management System, James Hill
Student Scholarship
This study analyzes the decisions of mid-level managers in an organization about whether or not to adopt a new information technology. Prior investigations of technology adoption have focused on firms or organization and the executives who lead them or end-users. They have largely ignored the people in the middle, the managers, who influence the executives and end-users and whose decisions help explain why the development and implementation of new technology falters or fails or succeeds. By contrast, this study uses a survey to explore the decisions of county-based trial court judges who have discretionary power to adopt or not adopt …
Change Leader Career Development: The Leveraging Of Social Networks In Planned Organizational Change, Zara F. Larsen
Change Leader Career Development: The Leveraging Of Social Networks In Planned Organizational Change, Zara F. Larsen
Student Scholarship
This research studies the extent to which a change leader is embedded in and leverages internal and external social networks to contribute to favorable project outcome\, influencing his or her career development upon completion of the change initiative. A conceptual framework will be presented to explore the premise that the effectiveness of the leader in implementing planned change is based on successful access to\, development and leveraging of social networks- the often informal structure of relationships among organizational members that provide invaluable resources such as information\, power\, and trust between individuals and groups. These resources are often critical for a …
Is "Culture Clash" In A Merger Or Acquisition Well Modeled As A Managerial Prisoner's Dilemma?, Todd Creasey
Is "Culture Clash" In A Merger Or Acquisition Well Modeled As A Managerial Prisoner's Dilemma?, Todd Creasey
Student Scholarship
Many mergers and acquisitions have proven successful due to their additional shareholder value creation, combined synergies in the research and development arena or improved consumer marketing of related products. This paper seeks to explain a primary cause of less successful mergers or acquisitions (M/A) through the prism of a multi-scale, iterative, Prisoner’s Dilemma taking place between department managers. The paper first presents the theory of the firm and its attempts to explain why companies merge and the sources of their subsequent success or failure brought on by M/A activity. Aspects of “Coping Theory,” “Resource (conservation) Theory,” and “Social Comparison Theory” …
Commitment And Cognitive Reinforcement In Workplace Values-Oriented Ethics Programs, Robert M. Krug
Commitment And Cognitive Reinforcement In Workplace Values-Oriented Ethics Programs, Robert M. Krug
Student Scholarship
Organizations requiring their employees to maintain consistent standards of ethical behavior have need of a means of disseminating the required standards throughout the organization. The use of selected workplace programs\, such as workplace ethics programs\, has been found to fulfill that requirement. The creation of certain types of workplace ethics programs requires the establishment of employee commitment to those programs\, as well as a means of reinforcing that commitment. This paper provides a preliminary conceptual framework for identifying and studying those elements that aid in the long-term sustainability of workplace ethics programs. Two related theories\, work commitment theory and innovation …
Health Alert: Underreported Medical Errors, Anna H. Gibson
Health Alert: Underreported Medical Errors, Anna H. Gibson
Student Scholarship
Patient medical errors cause thousands of individual injuries and deaths each year. Avoidable medical errors occur every day, thus creating serious concern as to the safety, ethical and legal implications in healthcare delivery. A literature review of scholarly work indicates medical errors are underreported both at the institutional level and on the individual level. This paper attempts to explain why medical errors are underreported. It considers reporting practices from other industries that are applicable to the medical industry, the importance of reporting medical errors along with those incidents that have the potential to improve patient safety and patient quality of …
Career System Practices: A Pallative Or Strategic Approach To Managerial Internal Labor Market Choices?, Schalon Harrison Newton
Career System Practices: A Pallative Or Strategic Approach To Managerial Internal Labor Market Choices?, Schalon Harrison Newton
Student Scholarship
With departments of human resource (HR) struggling over the past ten years to establish an equal strategic role with operating managers and other functional specialties, there is ongoing debate regarding the strategic alignment and practical impact of human resource management (HRM) practices. A manageable domain for studying the impact of HR in supporting organization strategy is that of formal career system (CS) programs. Investments in CS programs are made with the expectation that there will be a return in the form of internally developed and strategically deployed managerial talent. However, do these systems actually influence internal labor market decisions, such …
Career System Practices: A Pallative Or Strategic Approach To Managerial Internal Labor Market Choices?, Schalon Harrison Newton
Career System Practices: A Pallative Or Strategic Approach To Managerial Internal Labor Market Choices?, Schalon Harrison Newton
Student Scholarship
With departments of human resource (HR) struggling over the past ten years to establish an equal strategic role with operating managers and other functional specialties, there is ongoing debate regarding the strategic alignment and practical impact of human resource management (HRM) practices. A manageable domain for studying the impact of HR in supporting organization strategy is that of formal career system (CS) programs. Investments in CS programs are made with the expectation that there will be a return in the form of internally developed and strategically deployed managerial talent. However, do these systems actually influence internal labor market decisions, such …
Community Coalitions: Understanding Volunteer Dynamics In A Complex System, Carmen Simmons
Community Coalitions: Understanding Volunteer Dynamics In A Complex System, Carmen Simmons
Student Scholarship
In recent years, volunteers and practitioners alike have been drawn to creating and participating in various types of alliances and coalitions as a way to address and solve complex community problems. Community coalitions, in particular, have brought together diverse volunteers and agencies committed to specific community change. In many cases these community coalitions have been highly successful. However, just as often, they have failed to reach their goals and produced messy, unpredictable, and disappointing results. Community coalitions are complex systems populated with volunteers and professionals and their networks. They move these shadow systems forward in unpredictable and sometimes counterproductive ways …
A Tale Of Two Colleges: The Fiscal Crisis Of The 1990'S Strategies For Managing In Uncertainty, Penelope Wheeler Stohn Brouwer
A Tale Of Two Colleges: The Fiscal Crisis Of The 1990'S Strategies For Managing In Uncertainty, Penelope Wheeler Stohn Brouwer
Student Scholarship
Using a case methodology this study focuses on how two state colleges responded to fiscal stress in the decade of the 1990's, a period of national recession and political change for public higher education. Informed by archival information, fiscal data and interviews with campus decision makers, this work tells the story of how these two campuses addressed fiscal decline. The recollections and perceptions of those who played a role in crafting and implementing response to change are analyzed as efficiency and effectiveness strategies that comprised the unique approach taken by each college. "Shaw College" and "Dalton College" were deliberately chosen …
Institutionalism And Transformational Leadership: Exploring Linkages Between The Two Perspectives, Margaret L. Drugovich
Institutionalism And Transformational Leadership: Exploring Linkages Between The Two Perspectives, Margaret L. Drugovich
Student Scholarship
This research explored the ways in which the contemporary notion of transformational leadership might extend the neoinstitutional approach to organizational change and politics. The role of leadership in converting deeply taken-for-granted, change-impeding structures and practices, such as shared governance, into ones that facilitate organizational adaptation in the highly institutionalized field of liberal arts colleges was explored. It was hypothesized that the president’s leadership style would impact institutional outcomes such as financial viability, indices of quality, and curricular innovation by its effect on in-place consensus structures. It was further hypothesized that the effect of leadership on these outcomes would be moderated …
Change On The Frontlines: A Perspective From The Trenches, Manoj Nakra
Change On The Frontlines: A Perspective From The Trenches, Manoj Nakra
Student Scholarship
This research attempts to correlate outcomes of the change process as changes in work behaviors\, the individual response to change on the frontlines of an organization\, in terms of change content and process attributes. A goal of the research was to use existing research to develop an integrated understanding of what happens when change is implemented by understanding potential mechanisms that may be involved in influencing successful change. A causal model of organizational change is developed\, based upon the theory of planned behavior\, with attitude as a precursor to changes in work routines\, and causal linkages are hypothesized via three …