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Improving Customer Service In A Large Department Store Through The Use Of Training And Feedback, Mark G. Brown

Masters Theses

The purpose of this study was to increase the frequency of four specific customer-service behaviors in three full-time department store salespeople. Each related to the steps involved in a sales transaction, the behaviors recorded were: approaching and greeting customers, being courteous, and appropriately closing the sale. These four responses were defined as exceptional customer service behaviors. A training program had only a slight impact on improving service, but feedback produced a substantial improvement in the frequency of all four targeted customer-service behaviors Removal of feedback produced a small decline in performance; but the percentage of exceptional customer-service behaviors increased to …

An Analysis Of Pre And Post Employment Interview Opinions Held By Applicants In A University Job Placement Center, Robert J. Mcavoy

Masters Theses

No abstract provided.

Habituation And Sensitization Induced By Aggression, Diane Joy Redalia

Masters Theses

Four complex unlearned behaviors (locomotion, grooming, sensory scanning and pausing) induced by electric shock presented every 210" were studied in the presence and absence of an opportunity to attack an aggression target. Three male Wistar rats, approx. 12 mo. old, were observed for 84 hours of the shock presentation schedule. An observer used a modified IMSAI 8048 control computer to record the frequency and duration of locomotion, sensory scanning, grooming and pausing; the computer also controlled shock delivery. The validity of response definitions were asessed by the correlation between the simultaneous observations of the behaviors. Interobserver correlations for all behaviors …

Communication Patterns Of Domestic Cats In A Home Environment, Mary Ellen J. Ratuszny

Masters Theses

No abstract provided.

A Behavioral Analysis Of Ethical Systems, Glen R. Peterson

Masters Theses

No abstract provided.

Increasing Audience Participation In Seminars, Linda J. Parrott

Masters Theses

No abstract provided.

The Effects Of The Opportunity To Engage In Self-Stimulatory Behavior On Task Responding In Retarded Children, Paula Shilton

Masters Theses

No abstract provided.

Autocorrelation In Behavior Modification Data, Suzanne M. Girman

Masters Theses

Many methodologists claim that autocorrelation in intra-subject designs is a pervasive and critical problem necessitating complex statistical analyses to determine the existence of an intervention effect. In this study, autocorrelation, coefficients were found for a large sample of graphed data in the Journal of Applied Behavior Analysis. Results indicate that there is minimal, negative autocorrelation for most of the data analyzed (-.04). This result suggests the presence of autocorrelation in the intra-subject designs analyzed is of no practical significance, and thus is not the problem some methodologists have assumed it to be.

Western News, March 13, 1979, Western Michigan University

Western News (1972-2018)

Story highlights: Shirley Chisholm; Julian Bond Lead Weekend Conference, APA Sponsors Legal Workshop, Western's EEV Will Meet Federal Emission Standards, Booklet Offers Kalamazoo Job Hunting Tips, Census Bureau Data Examined, Russian Dance Festival Ends International Concert Series, Gold Company Gives Concert, Foreign Language Evaluations Set, CEO Provides Reading; Writing; Tutoring Service, South African Activist Here, Solar Energy Workshop Set

The Principles Of General Systems Theory Applied To The Medical Model: Who Benefits?, James T. Decker, John R. Redhorse

The Journal of Sociology & Social Welfare

The term "Medical Model", though frequently used by professionals, theoreticians and laymen in referring to certain aspects of the medical profession, or of the entire medical system, is rarely used with any degree of precision. The term, indeed, has been used as a shorthand expression, leaving it unnecessary to explicate descriptively the interrelated components of the medical arena. The theories, conceptual constructs, practice, and operating ideologies of the Medical Model, and their association with bi-cultural, economic, political and other concepts are left unspoken. These elements are simply assumed to be implicit in the use of the term. It is our …

Blacks And Capital Punishment: An Assessment Of Latent Discriminatory Justice In The United States, Laurence French

The Journal of Sociology & Social Welfare

A major consideration in interethnic relations is the control factor and how this is maintained in minority/ majority situations especially those occurring within heterogeneous societies. Granted numerous subtle control processes operate at both the primary and secondary levels of interethnic interaction but a critical measure of the effectiveness of minority subjugation is reflected in judicial discrimination. This formal legal control apparatus has a legal mandate to deny social members their freedom, to punish and even to execute them. In the United States the criminal justice system's avowed mandate is to provide 'equal justice' for all citizens without discrimination due to …

The Educational Needs Of Social Work Faculty In Medical Schools, Richard M. Grinnell Jr., Nancy S. Kyte

The Journal of Sociology & Social Welfare

Despite a long-standing association and promise for a closer alliance in the future, considerable ambiguity surrounds the current participation of social workers in medical education. A nationwide study was conducted to obtain a comprehensive, up-todate profile of social work faculty employed by medical schools-- their total number, demographic characteristics, department affiliations, primary specialties, methods and content areas of academic instruction, etc. An accompanying study focused on the opinions of medical school Deans concerning the present and future status of social work faculty in medical education. Attention has been given to social work education in relation to health care practice. Another …

Journal Of Sociology & Social Welfare Vol. 6, No. 2 (March 1979)

The Journal of Sociology & Social Welfare

Table of Contents

• THE PRINCIPLES OF GENERAL SYSTEMS THEORY APPLIED TO THE MEDICAL MODEL. WHO BENEFITS? - James T. Decker, John R. Redhorse
• HOMOSEXUALITY: A SOCIAL WORKER'S IMBROGLIO - Carol Tully, Joyce C. Aibro
• SOCIAL POLICX AND SOCIAL WELFARE ADMINISTRATION - Bernard Neugeboren
• PROBLEMS AND ISSUES IN COMMUNITY-BASED RESIDENTIAL SERVICES AS ALTERNATIVES TO INSTITUTIONALIZATION - Anthony N. Maluccio
• ORGANIZATIONAL CONSIDERATIONS IN THE APPLICATION OF BUDGETING AND COST EFFECTIVENESS SYSTEMS TO SOCIAL WELFARE ORGANIZATIONS - Charles Cowger
• SOCIAL WORK AND CRIMINAL JUSTICE STUDENT SUPPORT OF CIVIL LIBERTIES - David A. Fabianic
• BLACKS AND CAPITAL PUNISHMENT: AN ASSESSMENT OF LATENT DISCRIMINATORY JUSTICE …

Social Polics And Social Welfare Administration, Bernard Neugeboren

The Journal of Sociology & Social Welfare

Effective administration of social welfare programs requires the integration of knowledge of social policy with the understanding of the theory and practice of management and administrative decision making. This integration of substantive knowledge of social policy with administrative practice is needed to avoid overemphasis on means to the detriment of the goals of social programs. This paper discusses a policy analysis framework in relationship to a model of decisionmaking which includes rational and non-rational elements. Principles of policy formulation (major system change) is applied to specific issues in social welfare, i.e. should social services be directed at changing the individual …

Problems And Issues In Community-Based Residential Services As Alternatives To Institutionalization, Anthony N. Maluccio

The Journal of Sociology & Social Welfare

In recent years there has been increasing interest in community based residential services (e.g. foster homes and group homes) as alternatives to institutionalization of people in problem areas such as mental health, mental retardation, child welfare, and aging.

A selective review of the literature was undertaken to identify key issues, problems and concepts in the use and development of community-based services. This article presents selected findings and conclusions regarding conceptualization of services, issues in service delivery, and evaluation of effectiveness. In addition, it proposes a conceptual framework useful in examining the continuum of emerging services.

Organizational Considerations In The Application Of Budgeting And Cost Effectiveness Systems To Social Welfare Organizations, Charles Cowger

The Journal of Sociology & Social Welfare

Social welfare organizations have distinctive organizational characteristics which hinder their adaptability to budget and cost effectiveness systems. This paper identifies those characteristics and discusses their significance.

Western News, February 27, 1979, Western Michigan University

Western News (1972-2018)

Story highlights: Trustees Adams; Ludlow Reappointed, Bennett; Stiefel To Lead Western's Faculty Senate, Aetna Has Open Enrollment Set, F. Lee Bailey To Speak Here, Bernhard Cites Library; Physical Plant Needs, Berkeley Library Dean Gives Talk, Management Has Visiting Scholar, Western Hosts Women's Midwest Cage Tourney, Science; Political Conflict Is Topic

Western News, February 22, 1979, Western Michigan University

Western News (1972-2018)

Story highlights: Spring Class Schedules Out, Winter Carnival Planned, Pegasus Tutors Need Volunteers, Sex Attitudes Is Tuesday Topic, Stine; VanDeventer; Viall Granted Emeritus Status, Personnel Actions Approved, Human Subjects Research Policy Approved by Trustees, Bernhard Comments on Salary Study; State Appropriations, Cistercian Interest Reaffirmed, Western Hosts Dance Marathon, Alumni Association Directors Elected, Spring Recess Hours Set, Five Workshops On Demystifying Math Set

Western News, February 15, 1979, Western Michigan University

Western News (1972-2018)

Story highlights: Committee To Study Recruitment, Applied Sciences Open House Here on Campus Next Week, Secretarial Seminar Set, Enrollment Growth Period Is Over, Liberal Ed. Friday Topic, Athletic Director Search Initiated, Whitney Young Program Here

Western News, February 8, 1979, Western Michigan University

Western News (1972-2018)

Story highlights: Nine Elected To Undergraduate Studies Council, Midge Constanza Kicks Off Intimacy Awareness Week, Black History Month Observed, Fee Payment Deadline Extended for Iranians, NSF Supports Chase's Study Of Batholith, Biofeedback Talk Friday, 20 Seibert Awards Given, Eureka; Campus Boutique; Reopens, Mitchell Accepts Appointment As Hawaiian Chancellor, Couple Has Exercise Plan At Bronco Cage Games, Redlining Expert Lectures Here, Social Work Convocation Wednesday, Family Conflict; Communication Lecture Tuesday, AI Jarreau Performs Here, Jack Anderson Visits Campus

University Magazine Vol. 4 No. 4, Western Michigan University

Western Michigan University Magazine (1963-1980)

• Energy, A Solar Solution
• On Campus
• Periscope on People
• Bronco Sports
• Alumni News
• Estate Planning Ideas
• Profiles
• Class Notes
• In Memoriam

Western News, February 1, 1979, Western Michigan University

Western News (1972-2018)

Story highlights: Olympian Wilma Rudolph Speaks, H.S. Principals Visit Western Students Here, Bernhard Accepts National Invitation, British Studies Deadline Friday, Moscow PhiIharmonic is Coming, Assistant HEW Secretary To Give Convocation Address, Campus Schedule Announced for Black History Month, SEC Presents Improvisational Theatre Group Here Monday, Arena; Stages Alamo Ladies

Western News, January 25, 1979, Western Michigan University

Western News (1972-2018)

Story highlights: 20 Seniors Recognized, Physics Colloquium Tuesday in Rood, Board Authorizes Salary Increase, Bernhard Reports on Planning, Cites ASG; Snow Removal, Emeritus Status Awarded, Purchasing Officers Provide Scholarship, Trustees Reappoint Officers; Committees, Faculty Senate Constitution Revised, KSO Features Ballet Dancers, Wilcox Apparatus Merits Patent, Isotope Geochemist Here Next Week

Western News, January 18, 1979, Western Michigan University

Western News (1972-2018)

Story highlights: Southeast Asia; Balkan Expert Visits Western, Adult Ed. Courses Set, Faculty Senate Nominations Due, Western Expands Social Work Offerings in Grand Rapids, UT Stages 'Rainmaker', 'Music of Spheres' Lecture Topic Here by Schueller, Chemistry Colloquium Features Steinhaus Monday, Rotary Scholarship Applications Due, UM Anthropologist Speaks Wednesday

Western News, January 11, 1979, Western Michigan University

Western News (1972-2018)

Story highlights: Employee Suggestions Recognized, 7 Visiting Scholars Named, Chairs Study Abroad Group, Computer Center Has Workshops, Boots Randolph; Rosemary Clooney To Perform Here, Kreskin Opens Lecture Series, Financial Aid Changes Reported, Self-Exploration; Roles Examined, Financial Aid Changes Reported, Dance Videotape Available Here, 'Modern India' Seminar Topic, Mcintyre Memorial Services Friday

Western News, January 4, 1979, Western Michigan University

Western News (1972-2018)

Story highlights: F/S Blood Pressure Tests Set, China Report Here Tuesday, Student Teaching Meetings Set, Transportation Tech Cites 5 Seniors, Study Local Geology; Environment, Course Features Grand Canyon River Raft Trip, Financial Aid Interviews Set, Reprographics Seminar Topic, Grotzinger Appointed Graduate Dean; Chief Research Officer, Burian Gets Two National Posts, Western's IOPA Plans Science for Citizens Center

Western Michigan University 1979, Western Michigan University

Western Michigan University Yearbooks (1906-1985)

• Pictures from across campus
• Winter, Spring, Summer and Fall...
• Homecoming
• Activities
• Sports
• Seniors

The Informant Volume Xi, Number 2, Western Michigan University

Informant (1968-1981)

Volume XI, Number 2

Winter 1979

• Chomsky's Visit to WMU
• The Language and Linguistics Forum
• The Informant
• Career English Program
• Latvian Studies Program
• Course and Curriculum Changes for 1979-80
• Faculty/Staff News
• New Students -- Recent Graduates
• Student/Alumni News
• Undergraduate Major and Minor
• Critical Language Minor
• Graduate Major
• Linguistics Department Fall 1979

Retirement Dinner Dialogue 1979, Western Michigan University

Faculty Recognition

Retirement Dinner Dialogue

1979

Performance Script

We Suggest, Eleanor Buelke

Reading Horizons: A Journal of Literacy and Language Arts

no abstract available.