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Articles 121 - 150 of 209
Full-Text Articles in Entire DC Network
Expanding Innovation Capacity In Public Sector By Design Projects, Francesca Rizzo, Felicitas Schmittinger, Alessandro Deserti
Expanding Innovation Capacity In Public Sector By Design Projects, Francesca Rizzo, Felicitas Schmittinger, Alessandro Deserti
DRS Biennial Conference Series
The demand of a new generation of public services is leading to a systematic exploration of what design can do for public organizations. The article presents and discusses, with the help of 2 design projects conducted in the Municipality of Turin, a design based theoretical framework for organizational change by conducting long terms process of engagement and exposition of employees from public sector to design culture. The 2 cases show as the raise of innovation capacity in public sector based on the practice of service design projects must consider the necessity of coping with long-standing challenges, i.e. the innovation of …
Drs2020 Editorial: Theme Processes, Stella Boess, Rebecca Cain
Drs2020 Editorial: Theme Processes, Stella Boess, Rebecca Cain
DRS Biennial Conference Series
(Design) processes are an enduring theme at DRS conferences, the development of which can be traced back through all previous DRS conferences. In relation to (design) processes, we anticipated contributions on topics including roles, expertise and multiple voices, inclusion, experience, participation and power distribution, the role of communities and public and private organisations, innovation and management, and the building of partnerships in and for design research. All of these themes were represented in the submissions, but some of them have also found a good fit in other themes, such as Situations.
Defining The Value Of Educational Equilibrium For Immigrant And At-Risk Youths Through Art Education In The 2020s And Beyond, Clovis Benjamin Nelson
Defining The Value Of Educational Equilibrium For Immigrant And At-Risk Youths Through Art Education In The 2020s And Beyond, Clovis Benjamin Nelson
Pluriversal Design Conference Series
The purpose of this study is to explore the inefficiencies of a one-size-fits-all curricular structure that has no bearing on the anthropological behavior of unique learners. Little is known about cultural relevance in learning through artistic means such as the visual arts, especially for unique project-based learners. This paper is a methodological consideration of a specific visual arts teaching approach for global application in the effort of shaping a “world of many centers.” Attention is given to the natural principles of ecological psychology, identifying the construct of the anthropological respectability of indigenous voices globally, and clarifying related scientific perception-action. The …
Speculation Of The Purpose Of Life In 2050 From Kyoto: Case Study On Transition Design In Japan, Masaki Iwabuchi, Daijiro Mizuno
Speculation Of The Purpose Of Life In 2050 From Kyoto: Case Study On Transition Design In Japan, Masaki Iwabuchi, Daijiro Mizuno
Pluriversal Design Conference Series
Japanese life and career situation have become opaque due to nationwide problems such as the collapse of lifetime employment, the aging society with declining birth rates, and the drop in GDP manifested in a reduction in international competitiveness. Statistics show that the younger generation of Japan has significantly lower ratings of self-confidence, willingness to contribute to society, and hopes for the future, compared to other nations. Under these circumstances, we aimed to speculate on a humane vision where everyone can live with a meaningful purpose (*ikigai* in Japanese) from the historical city of Kyoto, Japan. Using the theories underpinning Transition …
Bridging Design Prototypes & Autonomous Design, Gloria Gomez
Bridging Design Prototypes & Autonomous Design, Gloria Gomez
Pluriversal Design Conference Series
The bridging design prototype (BDP) approach is a human-centred design method for individual designers and small organisations. BDPs are fully functional rapid prototypes that user communities accept to incorporate in real activities; while designers use them for learning about the community, the context, and the practice. Experimentation should not require the presence of designers. By functional, it means all features should operate. But, BDPs are not necessarily minimum viable products, as the digital or tangible materials with which they are built could have a limited lifespan. Informed by autonomous design, this reflection involved a meta-analysis of a project carried out …
Proceedings Of Drs2020 International Conference, Vol. 5: Processes, Stella Boess, Ming Cheung, Rebecca Cain
Proceedings Of Drs2020 International Conference, Vol. 5: Processes, Stella Boess, Ming Cheung, Rebecca Cain
DRS Conference Volumes
The overall theme for DRS2020 is Synergy – the coming together of people and disciplines in design research to create a positive impact. On the one hand, design research champions the uniqueness of disciplinary knowledge and creativity, yet on the other hand, the complex world we now live in demands a more synergistic approach to creativity and problem- solving whereby different mindsets, backgrounds and perspectives come together to realise transformative visions of the future. DRS2020 celebrates these emerging synergistic approaches to design research and seeks to explore their exciting possibilities for addressing multi-faceted problems, supporting participation, and transforming problematic situations …
How Inquiries Into Craft Generate New Avenues For Multicultural Collaborations In Design, Bettina Minder, Shilpa Das, Praveen Nahar, Karina Kaindl, Sabine Junginger
How Inquiries Into Craft Generate New Avenues For Multicultural Collaborations In Design, Bettina Minder, Shilpa Das, Praveen Nahar, Karina Kaindl, Sabine Junginger
Learn X Design Conference Series
This paper reflects on the STICH research project, an international research cooperation between Switzerland and India that investigated the topic of requirements of future design education by jointly exploring topic issues in the area of craft, design and social innovation. The cultural differences between these two countries allowed for an inquiry into the transformation of craft, design in new contexts of social innovation – and to discover similarities in the re-interpretation and significance of craft and design in the context of entirely different social challenges. The paper builds on existing theories of design education, crafts and design to propose future …
Prototyping A New Economy, Gerry Derksen, Zhabiz Shafieyoun
Prototyping A New Economy, Gerry Derksen, Zhabiz Shafieyoun
Learn X Design Conference Series
It is conceivable that capitalism and the new market economy as it currently operates is unsustainable despite the bullish opinions of businessmen and entrepreneurs. There are many obvious concerns surrounding an economy without money the most basic of which is the accounting of productivity. However, if we are seriously engaged in this thought experiment we must also consider two operations of the current system that seem to be most detrimental to societal and more recently, political constructs which are the accumulation, and transferability of money. Moderate restrictions have been placed on both operations but considering the involvement of business in …
Taking The Culture Out Of The Lab And Into The Office: A “Non-Lab” Approach To Public Service Transformation, Ryan Hum, Paul A. Thibaudeau
Taking The Culture Out Of The Lab And Into The Office: A “Non-Lab” Approach To Public Service Transformation, Ryan Hum, Paul A. Thibaudeau
Learn X Design Conference Series
Over the years, “Innovation labs” have come and gone in public sector organizations. At Immigration, Refugees and Citizenship Canada, one low-key, co-design project over-delivered on client insights, service experience improvements and operational efficiencies. This case study shares one department’s success in embedding human-centered design into organizational culture by: competing against graduate design students, co-designing across the organization (from call agents, to policy, immigration officers, and communications), creating a design project alumni community, and adhering to rigorous measurement and experimentation. The case study will share opportunities and challenges that emerged from the process of embedding human-centered design (via a “non-innovation lab”) …
Discovery Didiy. An Immersive Gamified Activity To Explore The Potentialities Of Digital Technology, Marita Canina, Carmen Bruno
Discovery Didiy. An Immersive Gamified Activity To Explore The Potentialities Of Digital Technology, Marita Canina, Carmen Bruno
DRS Biennial Conference Series
Digital Do It Yourself (DiDIY), is a complex, rapidly evolving socio-cultural phenomenon, characterized by individual and social activity to create, repair, and modify objects through digital technologies. Thanks to the challenges opened by production and sharing technologies, DiDIY may create many economic opportunities and promote active citizenship. However, technologies can be also a hindrance to innovation because of a lack of skills, knowledge and awareness in using them. The objective of this paper is to describe “Discovery DiDIY” an activity designed to create immersive learning experience to make people understand how digital technologies can become economic and social opportunities. The …
Tegelen: Supporting Individual And Group Reflection Through A Dynamic, Structured And Tangible Tool, Yasemin Arslan, Ine Mols, Caroline Hummels
Tegelen: Supporting Individual And Group Reflection Through A Dynamic, Structured And Tangible Tool, Yasemin Arslan, Ine Mols, Caroline Hummels
DRS Biennial Conference Series
The municipality of Eindhoven is exploring her new role in a transforming society, just as other local governments. This role requires (behavior) changes on personal, organizational and societal levels. In this paper we shed light on how reflection for civil servants can be stimulated and supported through design. We present our qualitative empirical study carried out in the municipality of Eindhoven, which resulted into the reflection tool called Tegelen. Herein, we introduce a novel approach to support reflection for both personal as organizational usage, within individual and group sessions. Evaluating the concept in context showed that reflection benefits from the …
Are Traditional Npd Processes Relevant To Iot Product And Service Development Activities? A Critical Examination, Boyeun Lee, Rachel Cooper, David Hands
Are Traditional Npd Processes Relevant To Iot Product And Service Development Activities? A Critical Examination, Boyeun Lee, Rachel Cooper, David Hands
DRS Biennial Conference Series
Increasingly physical products are being equipped with sensors, which connect them to the Internet; the network of these 'smart products' are acknowledged as the Internet of Things. These digitalized artefacts have a wide variety of material properties that could include a range of outcomes, such as new products, platforms, services, and other value pathways that differentiate them from their non-digital counterparts. Practitioners and researchers acknowledge that these differences influence tremendously on IoT product and service development processes. These are significant for IoT firms that occupy the market, due to a paucity of established literature on this theme; it is difficult …
The Ideas Café: Engaging The Public In Design Research, Arun Ulahannan, Rebecca Cain, Gunwant Dhadyalla, Paul Jennings, Stewart Birrell, Mike Waters
The Ideas Café: Engaging The Public In Design Research, Arun Ulahannan, Rebecca Cain, Gunwant Dhadyalla, Paul Jennings, Stewart Birrell, Mike Waters
DRS Biennial Conference Series
The Ideas Café brings together members of the public with domain experts to stimulate conversation in a high energy, highly collaborative participatory event. We aimed to explore how multi-disciplinary automotive design research could be accomplished using this tool. The automotive industry is now on the cusp of a design and technology revolution with the advent of driverless vehicles, and it is important to understand the social aspects of this technological change. Trust has been shown to play a major role in our ability to correctly and safely use autonomous systems, so understanding the facets of its development is critical. As …
The View From Within: Design’S Voyage To Get A Seat At The Strategy Table, Suzan Boztepe
The View From Within: Design’S Voyage To Get A Seat At The Strategy Table, Suzan Boztepe
DRS Biennial Conference Series
It is often argued that design serves as an effective change agent in strategy formation. However, the question of how this actually occurs remains largely unexplored. Through case studies of five design consulting firms in Denmark, this paper examines how design gets involved in the making of strategy. The findings show that there are at least two paths to strategy-level work: First, design works its way to strategizing through repeated client engagement and trust building. That is, design consulting firms work with the same client over a long period of time, they gain trust of their clients, so the complexity …
Perspective: The Gist Of Public Tender For Service Design, Seungho Park-Lee, Oscar Person
Perspective: The Gist Of Public Tender For Service Design, Seungho Park-Lee, Oscar Person
DRS Biennial Conference Series
Governments around the world are increasingly formalising design as an innovative approach to renew public services. In this development, the capabilities of external service design consultancies often play an important part, which calls for new insights into how public organisations procure the expertise of consultancies and what contributions designers can make to public-sector organisations. In unravelling such insights, we review preliminary data from an ongoing case study of service design procurement practices in Finland. Our initial findings suggest that the types of work service design consultancies carry out for public-sector clients are dictated in part by the requirements set in …
Social Innovation By Design In Mobile Healthcare For Sleep Disorders, Marie-Julie Catoir-Brisson
Social Innovation By Design In Mobile Healthcare For Sleep Disorders, Marie-Julie Catoir-Brisson
DRS Biennial Conference Series
This project-grounded research aims at answering a need for research on sleep disorders and connected objects, through an interdisciplinary dialogue between human and social sciences, medical sciences and design. The objective of this article is to answer the following questions: how can social innovation by design sustain the development of innovative medical devices? How can design work to optimize the prevention, the support and the follow-up in sleep medicine? The project aims at creating a digital platform optimizing the circulation of the data, the customer’s journey and the communication between patients and care professionals. The research has had a double …
Toward A More Granular Management Of The Calibration Process For Hearing Devices: The Role Of Design-Based Knowledge Translation, Luca Simeone, Lorenzo Picinali, Alisan Atvur
Toward A More Granular Management Of The Calibration Process For Hearing Devices: The Role Of Design-Based Knowledge Translation, Luca Simeone, Lorenzo Picinali, Alisan Atvur
DRS Biennial Conference Series
This paper analyses a research and innovation action oriented toward creating various technologies to help people with hearing impairment in calibrating their hearing devices and examines how several design artefacts (e.g., sketches, mock-ups, motion graphic videos, prototypes) were used as a knowledge translation mechanism. In particular, the paper looks at how these design artifacts supported knowledge translation in a way that helped individuals with hearing impairment to better understand the calibration process of their hearing devices and to acquire a minimal but practical vocabulary to directly interact with their devices and communicate with the audiologist. Design-based knowledge translation increased the …
Co-Designing Wellbeing: The Commonality Of Needs Between Co-Designers And Mental Health Service Users, Laura Warwick, Alexandra Tinning, Neil Smith, Robert Young
Co-Designing Wellbeing: The Commonality Of Needs Between Co-Designers And Mental Health Service Users, Laura Warwick, Alexandra Tinning, Neil Smith, Robert Young
DRS Biennial Conference Series
This paper considers the potential impact of the co-design process on the wellbeing of stakeholders involved in mental health service design. The findings presented here are drawn from semi-structured interviews conducted with both co-designers of a perinatal mental health service, who previously had issues with their mental health and acted as experts by experience, and the service users who accessed the designed offer. These have subsequently been analysed using a General Inductive Analysis approach (Thomas, 2006) to understand the factors that impacted on a participant’s wellbeing in both circumstances. Our findings highlight that there are similarities between the factors that …
Using Dynamic Capabilities In An Actionable Tool As A Vehicle To Initiate Design-Driven Innovation, Barenda Klitsie, Rebecca Price, Christine De Lille
Using Dynamic Capabilities In An Actionable Tool As A Vehicle To Initiate Design-Driven Innovation, Barenda Klitsie, Rebecca Price, Christine De Lille
DRS Biennial Conference Series
In order to become more innovative, corporations are increasingly turning to design- driven innovation capabilities. These capabilities are dynamic: they influence the way companies run their business and how companies create, capture and deliver value. Building design capabilities has proven difficult, given the tacit nature of design practice and the conflicting reasoning style of abduction that allows for the creative leap. However, if these enterprises don’t improve, they are in danger of losing their ability to add value to the market. This may result in loss of market-share, which may lead to job destruction and the loss of valuable knowledge …
Working With Complexity: A Contemporary Skill Framework For Service Designers, Tamami Komatsu Cipriani, Martina Rossi
Working With Complexity: A Contemporary Skill Framework For Service Designers, Tamami Komatsu Cipriani, Martina Rossi
ServDes Conference Series
Designers today live in interesting times, riddled with complex, ‘wicked’ problems amidst advancing technological landscapes that are transforming: the object of design, the spaces in which it is conducted, the actors involved, the stages in which it operates and the value it delivers. The paper explores each of these aspects, presenting the main arguments of current academic debate and extracting skills that service designers should acquire when moving forward. Understanding the role of service designers and the skills needed is a useful pursuit for the discipline as a whole, which finds itself in a moment of reflection and self-assessment. Remaining …
The Satellite Applications Catapult: Design’S Contribution To Science And Technology Innovation Services, Alison Prendiville
The Satellite Applications Catapult: Design’S Contribution To Science And Technology Innovation Services, Alison Prendiville
ServDes Conference Series
This positioning paper presents a six-month scoping study on the role of design in one of the UK Governments’ science and technology innovation centres, the Satellite Applications Catapult. Established in 2013 by Innovate UK, the remit of the Satellite Applications is to support economic growth through the exploitation of space with the application of satellite technologies. As one of the earliest adopters of design, the Satellite Applications, with the Transport Systems Catapult, was selected by the UK government’s innovation network, the Knowledge Transfer Network (KTN), to be the sites for this research. For the purpose of this paper the Satellite …
Constructing An Approach To Identify Service Design Narratives: Findings Of An Automated Text Analysis, Mauricio Manhaes
Constructing An Approach To Identify Service Design Narratives: Findings Of An Automated Text Analysis, Mauricio Manhaes
ServDes Conference Series
Over the last two decades, service design has steadily attracted adopters from both practitioner and academic realms. The diverse origins of these adopters pose challenges for the further advancement of the discipline. To address one of those challenges, this text investigates the use of an automated text analysis technique to explore the possibility to identify discursive elements of service design practitioners’ narrative to address organizational change. The author presents results of an automated text analysis of textual responses to a survey that reveal the main topics associated with 9 service design practitioners’ approaches to 5 different scenarios. These findings identify …
User Perceptions Of Design Games As Settings For Organizational Learning: Case Topaasia, Otso Hannula, J. Tuomas Harviainen
User Perceptions Of Design Games As Settings For Organizational Learning: Case Topaasia, Otso Hannula, J. Tuomas Harviainen
ServDes Conference Series
Design games are a co-design tool used in diverse environments including service design, improving organizational processes and creating strategies. In this paper, we expand the role of design games to include organizational learning and outline a theoretical framework for analysing how design games provide a creative space which supports processes of expansive learning (Engeström, 2001) within organizations. We illustrate the framework by presenting preliminary results about the use of Topaasia, a design game for supporting co-development of organizational practices. Based on the user perception of Topaasia, we argue that design games can support organizational learning even in the absence of …
The Role Of Service Design Consultancy In Public Sector: Inferences From Kibs And Service Innovation Perspectives, Adedapo Adebajo
The Role Of Service Design Consultancy In Public Sector: Inferences From Kibs And Service Innovation Perspectives, Adedapo Adebajo
ServDes Conference Series
Amidst the wave of socio-economic problems and challenges plaguing the society, it has become imperative for governments and public managers to find novel ways of innovating in the public sector and service design is being touted as the panacea. There is an array of studies and research works that have attested to the efficacy of service design in fostering public service innovation but many of these works are still bereft of a service innovation perspective that properly sheds the light on the consultancy practices of service designers as external experts in the public sector and their contribution to service innovation …
Traces As Service Evidence, Spyros Bofylatos
Traces As Service Evidence, Spyros Bofylatos
ServDes Conference Series
In this paper, the idea of leveraging traces in service design for sustainability is presented. Physical evidence is an essential aspect of services as the service experience exists as a choreography of people, things and processes. These designed, tangible aspects of services play an important role in the overall service experience and at the same time act as affordances, leading the user through a desired service journey without interpersonal interactions. Viewing services in the context of actor network theory, as networks of humans and non-humans suggests that this service evidence act as a carrier of explicit knowledge relegated to it …
From User-Centred To Stakeholder Oriented Service Design: Implications For The Role Of Service Designers And Their Education Based On An Example From The Public Sector, Lorenz Herfurth
ServDes Conference Series
This working paper reflects on an inquiry into a current service design practice, by sharing insights into the changing role of service designers and by outlining implications for service design education. It is based on ethnographic research with a public-sector service design agency. Observations suggest that service designers become increasingly concerned with and integrated into the organizational context that they try to change. This paper then firstly gives a real-world example of the deep integration of service designers in a client organization, a council, it continues by describing the interactions and relationships that service designers have with this organization and …
Navigating The Sociocultural Landscape In Service Design, Laura Santamaria, Carolina Escobar-Tello, Tracy Ross
Navigating The Sociocultural Landscape In Service Design, Laura Santamaria, Carolina Escobar-Tello, Tracy Ross
ServDes Conference Series
This paper reports on a case study where a service design approach was implemented to develop strategies for scaling-up a social enterprise, building on design as a meaning-making and framing practice. Context deconstruction methods drawn from semiotics and cultural studies were introduced during user research. These methods facilitated exploration of global and local sociocultural trends, mapping business category themes and competing offers, and identifying potential user groups’ cultural codes – i.e. expectations, aspirations and socio-symbolic aspects of consumption that influence users’ value perception. Subsequently, insights translated into strategies and guidelines for reframing the service value proposition and touchpoints to appeal …
Exploring The Future Of Consumer Retail, Jim Budd, Paul Della Maggiora, Florian Vollmer
Exploring The Future Of Consumer Retail, Jim Budd, Paul Della Maggiora, Florian Vollmer
ServDes Conference Series
This paper describes an academic/industry partnership that leveraged Service Design to explore the impact of online shopping to brick and mortar retailers. NCR, a global software company, sought a partnership with the School of Industrial Design at the Georgia Institute of Technology (Georgia Tech) to understand how different aspects of design could be used to respond to rapidly shifting consumer experience expectations. Both partners benefitted from the collaboration beyond their original expectations. Taking an iterative multi-semester approach, the effort yielded insights beyond the original intent, resulting in a broader application of Service Design to NCR’s sales approach, providing overall more …
Humanizing Organizations - The Pathway To Growth, Andrea Augsten, Bernadette Geuy, Rachel Hollowgrass, Titta Jylkäs, Marjukka Makela Klippi
Humanizing Organizations - The Pathway To Growth, Andrea Augsten, Bernadette Geuy, Rachel Hollowgrass, Titta Jylkäs, Marjukka Makela Klippi
ServDes Conference Series
The workshop focuses on the human aspects of organizations such as needs, values, motivations, beliefs or fears and introduces a framework for evaluating key factors that “humanize” the organization. Through the collaborative and interactive teamwork, audience will together with organizers to explore, discover and identify emerging key challenges to become a human-centered organization, and ideate design solutions to solve them.
Service Designers, Unite! Identifying Shared Concerns Among Multidisciplinary Perspectives On Service Design, Maíra Prestes Joly, Jorge Teixeira, Lia Patrício, Daniela Sangiorgi
Service Designers, Unite! Identifying Shared Concerns Among Multidisciplinary Perspectives On Service Design, Maíra Prestes Joly, Jorge Teixeira, Lia Patrício, Daniela Sangiorgi
ServDes Conference Series
Service Design is a multidisciplinary approach that asks for further research to be better integrated. This article contributes to bridging this gap by identifying shared concerns among multidisciplinary perspectives on Service Design. A qualitative study involving six focus groups was conducted on international Service Design research centers. Results show the service system concept as an abstraction that supports integrating multidisciplinary perspectives and their contributions to Service Design, by identifying shared concerns across different levels: (a) at an individual-actor level, the shared concern of an actor-centered approach; (b) at an organizational service delivery system level, the shared focus on processes and …