Digital Commons Network^™

An Alternative Approach In Hospitality: Exploring The Leadership Philosophy Of A Successful Restauranteur Family, Scott Linklater, Kem Gambrell

International Journal of Servant-Leadership

Hospitality in the United States has come a long way since the first recorded “inn” was established in 1607 by Spaniards in what is now modern-day Santa Fe, New Mexico (http://traveltips.usatoday.com/history-hotel-restaurantmanagement-54946.html). Since then, hotels and restaurants have popped up throughout the United States along trade routes and waterways, serving bourgeoning metropolitan centers such as New York City and locations along the Mississippi River.

The Invisible Dimension Of Leadership And Culture: Part Ii, Paul Nakai, Dustin W. Seale

International Journal of Servant-Leadership

The following essay is the second in a two part series by Paul Nakai in collaboration with Dustin W. Seale. For the first part, please see The Invisible Dimension of Leadership and Culture: Part I in the 2018 International Journal of Servant-Leadership. Paul Nakai has been talking about foundational four awarenesses and the first two foundational principles in Part I.

Discovering The Leader Within: Learning Leadership Through Service (2nd Edition), Brent Goertzen, Seth D. Kastle, Kaley Klaus, Justin Greenleaf

Leadership Open Educational Resources

Discovering the Leader Within: Learning Leadership through Service (2nd edition) is a resource guide for students participating in a service-learning course in leadership studies. More precisely, this workbook is designed to enhance the reflection and assessment components of students’ service-learning projects. Students are challenged to develop in all aspects of human development: cognitive, behavioral and affective domains. Students are challenged cognitively, in exploring the capacities of being knowledgeable about the leadership process; behaviorally, in making use of new skills to demonstrate their leadership abilities; and affectively, in examining one’s own attitudes and self-efficacy in affecting positive change for the common …

Factors Influencing Whether Firms Engage In Apprenticeship, Christopher L. Harrington

Dissertations

This study is focused on current and future workforce needs and the use of apprenticeship to bridge those needs from the perspective of business leaders. The author seeks to expand research, looking at the factors influencing whether business leaders engage in apprenticeship or not. Top leaders and influencers of businesses with and without apprenticeship programs from 19 industry sectors throughout North Carolina completed an online cross-sectional survey. The results support that there is an association between worker availability, approach to skill mastery, perception of apprenticeship, and connection with the workforce development ecosystem and having or not having an apprenticeship program. …

The Changing Nature Of Work, Leadership, And Organizational Culture In Future Ready Organizations, Saloni Dhir

CMC Senior Theses

Abstract

The relationship between individual and organizational performance is a key challenge for leaders in modern organizations, especially with the current disruption in technology and innovation. This thesis is a literature review and compilation of the relevant empirical evidence on various processes of industrial groups and organizational characteristics such as the changing nature of work, leadership, and company culture in detail. I investigate the complex challenges that millennials and organizations are facing in the current VUCA work environment as well as their potential responses to these changes. I map out the evolution of the concept of work and compare changes …

Evaluation Of Wildland Firefighter Leadership, Rebecca Rose

All Master's Theses

There has been growing research evaluating hazardous occupations to gain a better understanding of how crisis leaders and followers, such as wildland firefighters make decisions in high-stress environments. In this study, wildland firefighters were examined to assess their decision-making skills using a wildland fire simulation computer game called the Networked Fire Chief (NFC). These results were compared against both the Multifactor Leadership Questionnaire and the Big Five personality traits using Saucier’s abbreviated Mini-Markers. Only a small sample of wildland firefighters was available to participate due to the intense 2017 fire season. Additional participants were recruited through CWU Sona system. Results …

Exploring The Effectiveness Of Social And Digital Media Communications On Organization-Public Relationship Building With Employees, Iris Cumberbatch

Antioch University Dissertations & Theses

More than a decade after the emergence of social and digital media, professional communicators increasingly use these channels to interact with a wide array of stakeholders. Simultaneously, public relations (PR) and communications leaders seek to understand whether their efforts to communicate and engage with stakeholders through these channels are effective in establishing and building relationships, as well as to measure “effectiveness” in the new technology-driven communications landscape. With this study, I addressed a gap in the academic research with regard to understanding the effectiveness of social and digital media as a communications tool by assessing employees’ perceptions of their organization …

The Trust Decoder™: An Examination Of An Individual's Developmental Readiness To Trust In The Workplace, Molly Breysse Cox

Antioch University Dissertations & Theses

This research explores an individual's self-perception of their own ability, motivation, and propensity to trust others for the purpose of validating a new construct: developmental readiness to trust others in the workplace. This construct expands research on developmental readiness to change and to lead by building a scale to measure an individual's motivation and ability to trust others in the workplace. A previously validated scale developed by Frazier, Johnson, and Fainshmidt 2013 measuring propensity to trust was included the scale building process. All items measuring motivation to trust were newly developed for this study, items measuring trust ability were adapted …

The Common Good And Servant-Leadership: Rocks Upon Which Good Societies, Organizations, And Leaders Are Built, Dung Q. Tran, Larry C. Spears

International Journal of Servant-Leadership

The humanistic concepts undergirding the common good and servant-leadership—“the protection of human dignity and the promotion of societal well-being” (Pirson, 2017, p. 2) —are ancient, aspirational, and enduring. These theories resonate with various wisdom traditions and have been associated with and/or examined by consequential thoughtleaders such as Plato, Aristotle, Cicero, Augustine, John Rawls, Mother Teresa, and Desmond Tutu (Howell & Wanasika, 2018; Keith, 2015; Trompenaars & Voerman, 2009; Tutu, 1999; Velasquez et al., 2014). Among the many key contributors to the development of the common good and servant-leadership were Saint John XXIII and Robert Greenleaf, whose influential ideas in the …

Reducing The Impact Of Geographic Dispersion On The Practice Of Servant-Leadership: The Role Of Technology In Leading From Afar, Kevin J. Hurt, Daniel K. Kurber, Alexander M. Stodola

International Journal of Servant-Leadership

Hermann Hesse’s (1956) novel, The Journey to the East, serves as Greenleaf’s (1970) inspiration for the concept of servant-leadership. In Hesse’s novel, he describes the adventures of the League, a secretive group of both real life and fictional characters. A small element of the League departs from Europe on an eastward pilgrimage. While the other travelers are focused on their own reasons for embarking on this trek, Leo, introduced as the group’s servant, happily embraces his role of carrying luggage, serving the travelers, performing menial tasks, and keeping the organization on track. Suddenly and without warning, Leo disappears from the …

A Framework For Developing And Sustaining Effective Project Teams, Joe Goss

International Journal of Servant-Leadership

There are many obstacles that threaten success in a project—whether that work intends to build a bridge, develop a computer system, or move an office to another building. In my 40 years of experience implementing change through the design, development, and implementation of software, I find that one of the most significant barriers is ineffective team leadership. To be successful, a good leader of project teams listens to those who have a stake in the project outcome, formulates with the sponsor the project vision, grows the capabilities of team members, foresees trouble and addresses it, and helps stakeholders make a …

Leadership Development In Physical Therapy: Moving Toward A Community Of Transformative Practitioners, Kerry Cronin Mallini

Theses and Dissertations--Educational Leadership Studies

Physical therapy as an emerging profession is committed to establishing its identity and solidifying its role as a leader in health care. With expertise in human movement, wellness, and disease prevention, physical therapists possess invaluable knowledge and skill to influence public health and enhance patient recovery without increasing cost. Physical therapists have the opportunity to transform the delivery of public health services to meet current and future needs. A major challenge, however, is a dearth of leadership development in preparation programs. Because most physical therapists have not received formal education or explicit training in leadership, a problem of practice exists. …

An Intersectional Perspective On Diversity In Environmental Regulatory Agencies: A Case Study Of Women Of Color And Their Liminal Position Of Identity In South Florida, Leah A. Ramnath

Cal Poly Humboldt theses and projects

Diversity statistics from environmental agencies nationwide reveal overall growth and improvement in gender and racial composition of employees. However, although women occupied over half of leadership and staff positions, most were white women. The Regulatory and Economic Resources office, an environmental regulatory agency in south Florida, is exceptional as a majority of their employees are women of color. Although there has been continuous development of diversity initiatives by environmental agencies nationwide, perspectives of how women of color are experiencing the environmental workplace are underrepresented when reporting diversity data.

My study aims to understand the complex role of diversity in environmental …

Merger And Acquisition Integration: Exploring Uncertainty From The Perspective Of The Middle Manager, Joseph J. Pazmany

Dissertations

Purpose. The purpose of this qualitative study was to explore middle managers’ perceptions about how organizations managed job-related, structural, and strategic uncertainty during a merger and acquisition (M&A) integration process. Furthermore, this research investigated what strategies middle managers perceived effective and ineffective for managing uncertainty and recommendations for managing uncertainty during future integrations.

Methodology. This qualitative study utilized a phenomenological research design that collected data through open-ended interviews. Fifteen middle managers participated in the study and were asked 12 questions that explored their perceptions about managing uncertainty during an M&A integration.

Findings. Overall, participants perceived strategic uncertainty …

An Exploratory Comparative Study Of Experts And Generalists As Change Management Leaders In Non-Core Areas Of Organizations, Steven Glenn Burton

Dissertations and Theses Collection (Open Access)

Large-scale organizational change is a necessary undertaking critical to the ongoing success of most firms. Despite the necessity of such change, it is also an undertaking that fails at approximately twice the rate that it succeeds. Prior work on change leadership primarily looks at characteristics of the individual leader and does not differentiate on areas of the organization where change will be occurring. The work conducted in this research compares categories of change leaders and looks at change within a specific area of a firm, its non-core business area.

This exploratory research compared core-area technical experts to generalists as change …

Winning War In A Globalized World: Utilizing Women & Gender Initiatives In 21st Century Conflict, Emerald M. Archer

Markets, Globalization & Development Review

Three thousand years of recorded history has reserved warfighting for men and, in 2017, we continue to rely on ideas of hegemonic masculinity to understand who participates in war. However, women have played a vital role in the context of warfare from its inception. In the twenty-first century, women’s service is critical to the types of conflicts militaries regularly confront – specifically, counter insurgency and peacekeeping operations. The intersection of gender and security today provides new routes to peaceful prosperity globally. Applying gender initiatives to militaries – whether it means creating a gender balanced force, the integration of women into …

Professional Development In Libraries: One Size Does Not Fit All, Patricia D. Sobczak, Kathy Bradshaw

Charleston Library Conference

With the constantly changing landscape in 21st-century libraries, it would seem that professional development would be more important than ever. However, research indicates that few libraries have formal professional development programs, and there are mixed messages from library leaders regarding the necessity and importance of professional development. It is no secret that libraries always seem to be facing budget cuts, and funding for professional development is often seen as a low priority. We were curious to understand how professional development is viewed and executed in other academic libraries.

Professional development means different things to different people. To some, professional development …

Leadership From The Middle Pays It Forward: An Academic Administrator Of Color’S Career Development Narrative In Postsecondary Education, Cecil Dean Campbell

The Qualitative Report

The ongoing underrepresentation of administrators of color in higher education suggests that traditional career pathways make racial equities in administrative leadership elusive. This personal narrative explores middle-manager educational and career experiences—some often-overlooked aspects of higher education administration. Using leadership and career development theories, I draw on qualitative approaches to examine my own career journey as one academic affairs administrator of color who has experienced a history of career change, lay-off, and non-traditional moves within and across diverse institutions. Through an inductive approach for analyzing data in my career narrative, emergent themes incorporate data references “calling,” citizenship, and cultural change in …

Understanding The Decline In Participation In Fraternal Organizations: A Mixed Methods Approach, John Hinck

Dissertations

Once considered the schools of democracy and cornerstones for advancing society, many of the 100,800 fraternal organizations in the U.S. have experienced a decline in participation over the past 60 years and their perceived relevance in contemporary society questioned. To date, existing literature has identified several conflicting explanations for this decline. Numerous scholars disagree as to whether external forces such as markets or the government, or internal factors such as member relations or the inability or refusal of organizational leadership to change, or the interrelatedness of these factors account for the decline. Only a few fraternal organizations have studied this …

Collaborative Leadership In Action, Maureen Scully, Catherine R. Bates

Center for Collaborative Leadership Publications

The 46 fellows in the 2018 cohort of the UMass Boston Emerging Leaders Program worked with seven community partners on projects of strategic importance to these nonprofit and government organizations. The fellows contribute their professional skills and discover collaborative leadership through practice. The theme of our public symposium is “Collaborative Leadership in Action.” The fellows shared their insights about what collaborative leadership involves – its challenges and benefits – and what they take back to their workplaces.

Military Leaders’ Perceived Importance Of Emotional Intelligence Characteristics When Leading Organizational Change, Wayne Roseberry

Dissertations

Purpose: The purpose of this descriptive, qualitative case study was to identify and describe exemplary military senior leaders’ perceived importance of emotional intelligence (EI) characteristics when leading organizational change. The study explicitly addressed the behavioral characteristics of U.S. Marine leaders associated with the EI framework for emotional competencies using Goleman, Boyatzis, and McKee’s (2002) four EI components: self-awareness, self-management, social awareness, and relationship management competencies.

Methodology: A qualitative multiple-case study method was appropriate for this research due to its focus on analyzing the 12 exemplary senior leaders’ perceived importance of EI characteristics to lead change. The qualitative instrument included an …

Tracing The Change Process: Fostering And Sustaining Student Affairs Cultures Of Assessment, Margaret Leary

Dissertations

Student affairs professionals have long been strong contributors to college student learning and development and supporters of the perspective that holistic postsecondary learning is critical for not only the individual but society as well. With more attention focused on the value of this learning, student affairs has taken steps to foster and establish cultures of assessment by creating positions for individuals to coordinate assessment efforts across the division – a student affairs assessment leader. Most of the literature focusing on student affairs is informed by valuable practitioner experience and can be strengthened by empirical study. This explanatory single case study …

A Qualitative Study On The Practice Of Executive Coaching To Improve Leadership Capacity In Academic Deans At American Higher Education Institutions, David Bertrand

Education Policy and Leadership Theses and Dissertations

The history and sociology of faculty career transitions to deanships is an intriguing phenomenon, given that the skill sets of accomplished scholars vary immensely from the duties and responsibilities of academic deans. On top of that, today’s academic deans face particularly challenging leadership dilemmas. Navigating the transition from a scholarly focus to adopt a more team-oriented, managerial approach may prove difficult, especially when personal interests might need to be sacrificed for the unit’s collective gain—an idea not necessarily supported or rewarded in a researcher/scholar paradigm. This exploratory, qualitative study sought to examine if executive coaching is an effective strategy to …

Understanding Hidden Diversity: The Third Culture Student Experience At Usd, Bianca Chau

M.A. in Higher Education Leadership: Action Research Projects

The intention of this research was to expand the common notion of who international students are. This research uncovered the unique experiences of third culture students at the University of San Diego with the hopes of raising awareness of the existence of this group of students. The term third culture [student] was defined as an individual “who has spent a significant part of his or her developmental years outside their parent’s culture” (Pollock, Van Reken, & Pollock, 2017, p.23). Third culture students have experienced a highly mobile life; a kind of lifestyle that is unique and unfamiliar to many USD …

A Case Study Of Congregational And Search Committee Desired Leadership Qualities In A Senior Pastor, David Fowler

Human Resource Development Theses and Dissertations

The purpose of this case study that utilized an inductive qualitative research approach was to uncover desired leadership qualities in a senior pastor. Membership numbers are dwindling for religious organizations as the landscape of the United States becomes more secular. Studies reveal that negative issues with ineffective leadership within these organizations impact congregational health and membership decline. Within the context of leadership’s futility, studies need to be conducted to identify qualifiers of effective leadership in religious organizations, as a lack of research has been conducted concerning religious organizational leaders. Specifically, churches in the Southern Baptist Convention, a conservative conglomerate of …

Sustaining A Career In Community And Technical College Leadership By Coping With Job Stress Through Emotional Intelligence, Claire Korschinowski

Dissertations

Purpose: The purpose of this study was to describe and explore the use of emotional intelligence for coping with organizational role stress as perceived by senior-level leaders serving as college presidents, vice presidents and deans in the Washington State community and technical college system. A second purpose of this study was to describe the differences in perceptions amongst senior-level leader’s use of emotional intelligence as a stress coping strategy.

Methodology: For this qualitative phenomenological study, data were collected through in-depth semi-structured interviews from 15 senior-level leaders. Participants identified a variety of ways emotional intelligence factors into coping with organizational …

A Hybrid Holistic Thinking Approach For Resetting The Seabrook Chapter Of The Japanese American Citizens League (Jacl), Michael K. Asada

Full-Text Theses & Dissertations

The purpose of this capstone is to describe how a Hybrid Holistic Thinking Approach has helped the author analyze the Seabrook Chapter of the Japanese American Citizens League (JACL) review its perceived relevance as a national civil rights organization, address its systemic challenges, and reset the organization.

A quantitative, quasi-experimental research design was implemented to address organization improvement. The study targeted the Seabrook JACL, a non-profit, civil rights organization to review its current state and its challenges and synthesize a compelling argument for organizational change. The capstone implemented a participative style of problem management utilizing a Hybrid Holistic Thinking Approach …

Re-Envisioning Talent Management For The 4th Industrial Revolution: A Systems And Design Thinking Intervention, Adena E. Johnston

Full-Text Theses & Dissertations

This dissertation examines the application of interactive planning as an intervention for the purpose of exploring its effectiveness with diverse, cross-organizational stakeholders when considering an issue that transcends individual organizations. The case study offers a practitioner method and approach using systems and design thinking to re-envision talent management in the 4th Industrial Revolution. The first two phases of a three-phase model, entitled Consider, Research, Explore, Associate, Theorize, and Empathize, (C.R.E.A.T.E.) contains aspects of systems and design thinking, and are addressed in this study. Data were gathered from direct observation and facilitation of two stakeholder sessions. The first, in Blue Bell, …

Facilitating Creative Problem Solving When Big News Interrupts, Philip E. Marks

Creativity and Change Leadership Graduate Student Master's Projects

The objective of this Project was to design and deliver a 2.5 day workshop for Human Resources leaders in a large corporation. The workshop objective was to give these leaders tools and a creative experience as they develop an action plan to “Ignite Innovation” in their organization, thereby fulfilling the Human Resource team’s vision. Unfortunately, during the workshop, the organization announced that it was being sold by the present ownership and purchased by a larger organization. This big news disrupted the workshop and its participants, and the objective became, how to facilitate change when the future had just become uncertain …

Identifying Factors That Impact Female Leadership Presence, Victoria Elizabeth Kendall

M.A. in Leadership Studies: Capstone Project Papers

This research aims to acknowledge and weaken various factors that deter women from taking up leadership in our current systems. Increasing one’s personal capacity for leadership is especially beneficial for women who participate in systems that lack equal gender representation. Despite differences in organizational culture, certain patterns of experience have been negatively related to female Leadership Presence, and depend on the theoretical lens of leadership for development. Examining the demand-side and supply-side factors that inhibit female career progression is significant to understanding the environmental and individual impositions impacting leadership development. Specific strategies to strengthen Leadership Presence, as well as the …