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A Study Into The Use Of Business Process Reengineering In Re-Designing Procurement Processes Within The Southern Health Board, Treasa Dempsey Jan 2009

A Study Into The Use Of Business Process Reengineering In Re-Designing Procurement Processes Within The Southern Health Board, Treasa Dempsey

Theses

Prior to undertaking the implementation of an integrated finance and procurement information system, the Southern Health Board (now know as the Health Service Executive - Southern Area) undertook a Business Process Reengineering project to redesign, standardise, streamline, and document their procurement processes. This study examines how useful Business Process Reengineering can be in a public sector environment, using the project undertaken in the Southern Health Board, as a case study. The literature on BPR, in conjunction with the material from the BPR project, and interviews from relevant project team members, is examined. The case study demonstrates that it may be …


A Comparative Study Of Organisational Commitment Of Bank Employees In Ireland And China, Helen Chen Jan 2009

A Comparative Study Of Organisational Commitment Of Bank Employees In Ireland And China, Helen Chen

Conference papers

Organisational commitment has been extensively researched in the Western and non-Western contexts. However, little has been conducted to approach it from a cross-cultural perspective. This paper sets out to fill in the gap by examining bank employees’ organisational commitment in Ireland and China. Data was collected in two American banks, one in Ireland and the other one in China in June 2008. Research results showed interesting and dynamic differences of the three dimensions of the Irish and Chinese bank employees’ organisational commitment with regards to the effects of income, gender and tenure. Implications for managers in Ireland and China are …


Promises To Keep: Exploring Organizational Trust Repair From A Stakeholder Perspective, Rachel Y. Daniel Dec 2008

Promises To Keep: Exploring Organizational Trust Repair From A Stakeholder Perspective, Rachel Y. Daniel

Student Scholarship

Organizational trust repair is a burgeoning field of inquiry, due in large part to the ethical and financial failures in U.S. corporations, churches, governments, media outlets, and nonprofit organizations. The subsequent financial, professional, and emotional damage to stakeholders has resulted in a crisis of trust in organizations and their leaders. We explore the trust repair process from a stakeholder's perspective in a qualitative study of executives, employees, and customers of three U.S. institutions: a Fortune 500 corporation, a nonprofit organization, and a government entity. Findings suggest trust repair is not a process-driven phenomenon. The provision of credible reparative information, evidence …


Bridging The Great Divide - Moving From Outsider To Insider: How For Profit Executives Become Effective Nonprofit Ceos, Antoinette E. La Belle Dec 2008

Bridging The Great Divide - Moving From Outsider To Insider: How For Profit Executives Become Effective Nonprofit Ceos, Antoinette E. La Belle

Student Scholarship

A leadership crisis in the nonprofit sector is portended by sector growth, turnover at the top and a smaller cohort of leaders coming up from behind. Crossovers from the corporate sector present an alternative source of CEO talent, but a dearth of empirical research about top executives who cross the boundaries of sector, organization, and, at times role, stymies our understanding of the transition process of for-profit to non-profit leaders. In depth interviews with U.S. nonprofit leaders--both crossover CEOs and CEOs hired from within the nonprofit sector--compared and contrasted transition experiences. Rather than significant differences between the two groups, our …


Strategizing Routines On The Cusp Of Multiple And Competing Institutional Logics Of Foreign Aid, Jaime Chua Dec 2008

Strategizing Routines On The Cusp Of Multiple And Competing Institutional Logics Of Foreign Aid, Jaime Chua

Student Scholarship

Using critical realist research, we sought to understand how nonprofit organizations blend deliberate and emergent strategizing to cope with neoinstitutional dilemmas posed by donors' competing logics. To gain organizational legitimacy and access to resources, international nonprofits must conform to donors' normative processes and practices which tend to be ineffectual. An international nonprofit operating in the highly complex international development field provided an ideal setting for investigating how routines blend and moderate deliberate and emergent strategies. Consistent with the view that strategic insights come from different organizational levels, we examined key patterns of interactions and routines between middle and top-level managers. …


Bridging The Great Divide - Moving From Outsider To Insider: How For Profit Executives Become Effective Nonprofit Ceos, Antoinette E. La Belle Dec 2008

Bridging The Great Divide - Moving From Outsider To Insider: How For Profit Executives Become Effective Nonprofit Ceos, Antoinette E. La Belle

Student Scholarship

A leadership crisis in the nonprofit sector is portended by sector growth, turnover at the top and a smaller cohort of leaders coming up from behind. Crossovers from the corporate sector present an alternative source of CEO talent, but a dearth of empirical research about top executives who cross the boundaries of sector, organization, and, at times role, stymies our understanding of the transition process of for-profit to non-profit leaders. In depth interviews with U.S. nonprofit leaders--both crossover CEOs and CEOs hired from within the nonprofit sector--compared and contrasted transition experiences. Rather than significant differences between the two groups, our …


Ostensive And Performative Routines And Strategies For Institutional Adaptation And Innovation, Jaime Chua Dec 2008

Ostensive And Performative Routines And Strategies For Institutional Adaptation And Innovation, Jaime Chua

Student Scholarship

Using critical realist research, we sought to understand how nonprofit organizations blend deliberate and emergent strategizing to cope with neoinstitutional dilemmas posed by donors’ competing logics. To gain organizational legitimacy and access to resources, international nonprofits must conform to donors’ normative processes and practices which tend to be ineffectual. An international nonprofit operating in the highly complex international development field provided an ideal setting for investigating how routines blend and moderate deliberate and emergent strategies. Consistent with the view that strategic insights come from different organizational levels, we examined key patterns of interactions and routines between middle and top-level managers. …


Outsider To Insider: Contrasting Routes And Transition Experiences Of New Nonprofit Leaders, Anotinette E. La Belle Dec 2008

Outsider To Insider: Contrasting Routes And Transition Experiences Of New Nonprofit Leaders, Anotinette E. La Belle

Student Scholarship

A leadership crisis in the nonprofit sector is portended by sector growth, turnover at the top and a smaller cohort of leaders coming up from behind. Crossovers from the corporate sector present an alternative source of CEO talent, but a dearth of empirical research about top executives who cross the boundaries of sector, organization, and, at times role, stymies our understanding of the transition process of for-profit to non-profit leaders. In depth interviews with U.S. nonprofit leaders – both crossover CEOs and CEOs hired from within the nonprofit sector − compared and contrasted transition experiences. Rather than significant differences between …


The Relationship Between Reproducing Ownership And Sustaining Non-Profit Collaboration, Nonie Brennan Dec 2008

The Relationship Between Reproducing Ownership And Sustaining Non-Profit Collaboration, Nonie Brennan

Student Scholarship

Semi-structured interviews with 21 partners of three long-standing, non-profit collaborations in the health and human services sector emphasize the role of constituents’ sense of “ownership”– and their continuous reproduction of it − on collaboration sustainability. The data suggests that enduring collaborations are characterized, on the one hand, by employee behaviors typically considered aberrant – including rule breaking and rule making – and on the other, “appreciative” participant behaviors. Findings imply non-profit governance and leadership can purposefully foster environments in which collaboration ownership can reproduce.


Emotional Intelligence, Shared Vision, And Teamwork Performance: A Qualitative Study, Ed Mahon Dec 2008

Emotional Intelligence, Shared Vision, And Teamwork Performance: A Qualitative Study, Ed Mahon

Student Scholarship

There is a vast literature on the emotional intelligence (EI) of individuals, but comparatively little on team EI. We report findings of a qualitative inquiry involving 36 members of twelve IT teams--half of them effective and half less so--to explore the relationship between team EI and team performance. Trust, conflict resolution skills and team communication are seen to differentiate effective and less effective teams, as is the ability to adapt shared vision to changes in project specification. The research supports the that teams possess emotional intelligence and that it powerfully influences how they function and to what effect. Our findings …


A Balanced Scorecard Approach To Evaluate Enterprise Resource Planning Of Morehead State University, Milind Patil Nov 2008

A Balanced Scorecard Approach To Evaluate Enterprise Resource Planning Of Morehead State University, Milind Patil

Morehead State Theses and Dissertations

A thesis presented to the faculty of the College of Science and Technology at Morehead State University in partial fulfillment of the requirements for the Degree of Master of Science by Milind Patil on November 10, 2008.


A Correlational Study Of The Relationship Between Sense Of Humor And Positive Psychological Capacities, Larry W. Hughes Oct 2008

A Correlational Study Of The Relationship Between Sense Of Humor And Positive Psychological Capacities, Larry W. Hughes

All Faculty Scholarship for the College of Business

The constructs of sense of humor (Lefcourt, 2002) and positive psychological capacities (PsyCap; Luthans, 2002a) have been heralded as important phenomenon within the growing field of positive psychology, especially within the organizational sciences. Additionally, a sense of humor has been found to be related to positive affective experiences. Leaders can develop followers' confidence, hope, optimism and resiliency for what Avolio and Luthans (2006) called sustainable, veritable performance. The hypotheses presented and tested here will advance the theoretical and empirical discussion of leadership in organizations by linking several emerging constructs of interest, both in academe and practice. This study marks an …


Beyond “The Total Organization”: A New Adaptation Of A Great Exercise, Kathleen Kane May 2008

Beyond “The Total Organization”: A New Adaptation Of A Great Exercise, Kathleen Kane

Organization, Leadership, and Communication

“The Total Organization”, a Cohen, Fink, Gadon, and Willits’(1992) exercise, has great possibilities for inclusion in a variety of current courses covering a range of topics with a variety of outcomes. We have successfully adapted the exercise for our required MBA Leadership course. The participants must self-organize, choose leadership, determine roles, and develop the structure for an entrepreneurial (and should they choose, high tech) venture. With few instructions, they must struggle with the ambiguity of multiple organizational challenges including: innovation, creativity, team building and organizational design. We will demonstrate the exercise and give participants overheads and exercise instructions on CD …


From Conversation To Learning To Performance: Understanding Great Strategic Conversations, Ann Kowal Smith May 2008

From Conversation To Learning To Performance: Understanding Great Strategic Conversations, Ann Kowal Smith

Student Scholarship

To develop, maintain and retain competitive advantage, organizations must learn new skills and adapt to rapidly changing environments. My research is focused on the means by which individuals come together to learn from each other, and to collectively advance the objectives of the organization in a fast-paced, changing environment. In particular, I am interested in the power of the conversation and the conversation space as tools to facilitate this learning, to permit individuals to share their own experiences, build on the experiences of others and catalyze innovation. Increasingly, people are called to together to innovate, to solve thorny problems and …


Breakthroughs: Examining The Conditions In Which Highly Regulated Government Funded Programs Generate Innovative Practices, Marilyn Ayenew Hosea May 2008

Breakthroughs: Examining The Conditions In Which Highly Regulated Government Funded Programs Generate Innovative Practices, Marilyn Ayenew Hosea

Student Scholarship

In the study of government-nonprofit power relationships, influence, authority, and accountability are often thought to be the purview of government and the burden of nonprofit service providers. A concern during this era of scarce financial resources and tight regulatory oversight is that the acceptance of public funds will impede the nonprofit's ability to implement local innovations that build upon and support the expectations of a variety of key stakeholders (governing boards, service consumers, the public-at-large, and government/private funders). This paper examines the conditions under which federally funded nonprofit organizations exercise autonomy by pursuing ventures that resist conforming influences of government …


Perceptions Of Emotional Intelligence Preparation And Industry Expectations For Utah State University Mba Graduates, Arthur D. Waller May 2008

Perceptions Of Emotional Intelligence Preparation And Industry Expectations For Utah State University Mba Graduates, Arthur D. Waller

All Graduate Theses and Dissertations, Spring 1920 to Summer 2023

This study sought to determine whether an MBA degree from Utah State University (USU) was meeting the emotional intelligence (EI) needs of the workplace from the perception of its graduates. This research assessed perception of EI skills with a researcher-designed instrument that consisted of a 22-question survey that was e-mailed to USU students who completed an MBA between 2000 and 2006. The survey questionnaire given to MBA graduates was titled Assessment of Emotional Intelligence and was divided into three distinct parts. The first category (questions 1-10) had to do with industry expectations as perceived by MBA graduates. The second category …


Breakthroughs: Examining The Conditions In Which Highly Regulated Government Funded Programs Generate Innovative Practices, Marilyn Ayenew Hosea May 2008

Breakthroughs: Examining The Conditions In Which Highly Regulated Government Funded Programs Generate Innovative Practices, Marilyn Ayenew Hosea

Student Scholarship

In the study of government-nonprofit power relationships, influence, authority, and accountability are often thought to be the purview of government and the burden of nonprofit service providers. A concern during this era of scarce financial resources and tight regulatory oversight is that the acceptance of public funds will impede the nonprofit's ability to implement local innovations that build upon and support the expectations of a variety of key stakeholders (governing boards, service consumers, the public-at-large, and government/private funders). This paper examines the conditions under which federally funded nonprofit organizations exercise autonomy by pursuing ventures that resist conforming influences of government …


Computer Assisted Surgery: A Study In Technology Discontinuance, Jonathan B. Brewster May 2008

Computer Assisted Surgery: A Study In Technology Discontinuance, Jonathan B. Brewster

Student Scholarship

Computer assisted surgery has not been overwhelmingly adopted by surgeons even after extensive formal training in the technique. Physician technology adoption behavior is not well understood, particularly technology that changes clinical practice. Within technology adoption research there are limited studies in discontinuance. The traditional research states that discontinuers tend to be less educated and of a lower socio-economic status. This is clearly not the case with surgeons who experiment with but subsequently discontinue using computer assisted surgery. This paper is a proposal to research this discontinuance phenomenon.


Shift Happens: Understanding Commitment Shifts In Mergers And Acquisitions, Byron C. Clayton Apr 2008

Shift Happens: Understanding Commitment Shifts In Mergers And Acquisitions, Byron C. Clayton

Student Scholarship

Existing research has failed to find answers to improve the continuing high failure rates of mergers and acquisitions (M&A). The most frequently studied variables have offered no consistent explanations why some firms succeed and others fail. The unpredictability of M&A outcomes remains a mystery. Because mergers and acquisitions are most often associated with large-scale and sudden organizational change, we searched the broader field of organizational change for insight. The resulting conceptual model was used to explore the first-hand M&A experiences of managers, executive managers, employees, and change consultants. What emerged was evidence of significant shifts in commitment to change caused …


Small Business Success: What Works And What Fails, Scott Decker Apr 2008

Small Business Success: What Works And What Fails, Scott Decker

Undergraduate Theses and Capstone Projects

Small Business Success: What You Need to Know. The owners of eight successful new businesses (successful defined as at least four years old and owner perceived) were interviewed, as well as the former owners of four unsuccessful businesses. The study showed that while planning can help your business, implementation is the fundamental component of small business success. This study was undergone to help create a link between what students learn in businesses classes, which is primary focused on working for a large company, and what people do in the entrepreneurship field.


The Impact Of Change Messages On The Commitment To A Change: An Analysis Of It Professionals In India And Malaysia, Humayun Rashid Apr 2008

The Impact Of Change Messages On The Commitment To A Change: An Analysis Of It Professionals In India And Malaysia, Humayun Rashid

Student Scholarship

Affective commitment of individuals is critical for the success of an organizational change initiative. In order to secure this desired form of commitment, managers spend a great deal of time and money implementing elaborate change management and communication strategies, often with little success. Three important types of change messages that are expected to drive commitment to change are:: (1) the organizational need for change (discrepancy), (2) the support of organizational leaders (principal support), and (3) the benefit of the change to the individual (personal valence). In this quantitative survey-based study conducted at a large global bank, we analyzed the perceptions …


Managing Project Portfolios, Martin Lockett, Bert De Reyck, Andrew Sloper Apr 2008

Managing Project Portfolios, Martin Lockett, Bert De Reyck, Andrew Sloper

Research Collection Lee Kong Chian School Of Business

Portfolios are part of the bedrock of any financial services company. Yet, other industries are now starting to use a similar approach -not with stocks and bonds, but with business projects. Martin Lockett, Bert De Reyck and Andrew Sloper think it's a great idea, but only if it's done right.


The Strength Of 'Dispersed' Ties: An Examination In Persistence Of Social Capital Following Organizational Disbanding, R. Drew Sellers Mar 2008

The Strength Of 'Dispersed' Ties: An Examination In Persistence Of Social Capital Following Organizational Disbanding, R. Drew Sellers

Student Scholarship

This study examines social capital persistence following organizational disbanding. It utilizes data collected from a cohort of Arthur Andersen professionals employed in the same U.S. regional office of the firm prior to the 2001 Enron scandal. As predicted by extant research, results support the influence of bonding and utilization relationships. Interestingly, predicted support for bridging relationships was absent. The study also finds that individuals who were dispersed from their original cohort stood to gain more from their social capital, compared to their counterparts who were rehired by competitors with the same cohort after disbanding.


"We Can Do It!": How Clarity Interacts With Collective Efficacy In Organizational Change, Jonathan Coleman Mar 2008

"We Can Do It!": How Clarity Interacts With Collective Efficacy In Organizational Change, Jonathan Coleman

Student Scholarship

Organizations are challenged to adapt to changing conditions on a frequent basis. Leaders of these organizations communicate two critical ideas: clearly defining goals and generating the collective efficacy that those goals can be achieved. This study aims to explore the interrelationships between: (1) how communication develops path-goal clarity and collective efficacy, and (2) how clarity and efficacy interact to lead to the achievement of a performance objective. This paper captures results from a Fortune 100 company undergoing massive transformational change. The findings indicate that collective efficacy has a much stronger relationship to performance than path-goal clarity. For line workers, this …


Aircraft Maintenance Organizational Structure Changes An Antecedent Model, Jeffrey M. Durand Mar 2008

Aircraft Maintenance Organizational Structure Changes An Antecedent Model, Jeffrey M. Durand

Theses and Dissertations

Air Force leadership has ordered the development of an Enterprise Resource Planning (ERP) system called the Expeditionary Combat Support System (ECSS). Many current jobs and positions will be streamlined, restructured or removed, while some will certainly be created to handle the new requirements associated with ECSS. The structure of the Air Force is certain to change with the implementation of ECSS. The Air Force has used many maintenance organizational structures since its inception in 1947. The focus of this research is to analyze past organizational structures to define key factors that affect organizational change. A case study style methodology was …


2007-2008 Financial Summary, Morehead State University. Budget & Financial Planning Office. Jan 2008

2007-2008 Financial Summary, Morehead State University. Budget & Financial Planning Office.

Morehead State University Financial Summaries Archive

2007-2008 Financial Summary of Morehead State University.


Defining Information Systems As Work Systems: Implications For The Is Field, Steven Alter Jan 2008

Defining Information Systems As Work Systems: Implications For The Is Field, Steven Alter

Business Analytics and Information Systems

The lack of an agreed upon definition of information system is one of many obstacles troubling the academic information systems discipline. After listing a number of definitions of IS, this paper defines information system as a special case of work system as defined in Alter (1999a). This definition has many desirable characteristics: It is easy to understand; differentiates IS from IT; covers totally manual, partially automated, and totally automated information systems; links to a life cycle model that generates many insights about development and implementation problems; provides a simple guideline that helps in interpreting common IS/IT jargon; and has other …


Strategic Planning And Governance Issues In Civil Society Organizations, Alan Bernard Enzo Jan 2008

Strategic Planning And Governance Issues In Civil Society Organizations, Alan Bernard Enzo

Business Administration Student Research

No abstract provided.


Organizational Culture In A Terminally Ill Hospital, Alberto Coustasse, Douglas A. Mains, Kristine Lykens, Sue G. Lurie, Fernando Trevino Jan 2008

Organizational Culture In A Terminally Ill Hospital, Alberto Coustasse, Douglas A. Mains, Kristine Lykens, Sue G. Lurie, Fernando Trevino

Management Faculty Research

This study analyzed an organizational culture in a community hospital in Texas to measure organizational culture change and its impact on Patient Satisfaction (PS). The study employed primary and secondary data, combining quantitative and qualitative methods for a case study. Participant observation was used and archival data were collected to provide a better understanding of the organizational culture and the context in which change was taking place. This study also applied a “Shared Vision” of the organization as the central process in bringing forth the knowledge shared by members of the community hospital who were both subjects and research participants. …


Balancing Hamiltonian And Jeffersonian Contradictions Within Organizations, Anil Nair, David Ahlstrom Jan 2008

Balancing Hamiltonian And Jeffersonian Contradictions Within Organizations, Anil Nair, David Ahlstrom

Management Faculty Publications

This article describes how institutions get infused with competing logics and analyzes how such competing logics might aid the design of contemporary organizations. It does so by exploring the contrasting views of American founders Alexander Hamilton and Thomas Jefferson on the issues they confronted in the years leading up to and after the United States' independence from the British. Their views have had a lasting influence on the character and efficacy of the U.S. government. Although Hamilton and Jefferson contemplated issues related to the governance of the United States, the authors argue that their writings offer insights that can be …