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Chapter 10 : Developing World:Class Internationalized Universities: Double Tops Construction In China, Abeni El-Amin Ph.D., Cai Yuzhou Jan 2023

Chapter 10 : Developing World:Class Internationalized Universities: Double Tops Construction In China, Abeni El-Amin Ph.D., Cai Yuzhou

Management Faculty Publications

Effective higher education leadership is a movement in internationalized higher education. Moreover, incorporating principles of internationalized higher education is a contrast from traditional graduate educational practices, because new assessment methodologies are utilized to demonstrate institutional aptitude. Additionally, there has been a critical move in cutting-edge economies on how to attract students, grants, and funders. Globally, access to internationalized higher education has grown exponentially. Innovation is changing the idea of how people define internationalized higher education. Centralized leadership, information sharing, cooperation, and advancement are more prevalent than prior. Internationalized higher education has superseded traditional educational notions. Achievement lies in the capacity …


Chapter 8 : Evaluating Intentional Education Practice In Graduate Programs, Abeni El-Amin Ph.D. Jan 2023

Chapter 8 : Evaluating Intentional Education Practice In Graduate Programs, Abeni El-Amin Ph.D.

Management Faculty Publications

The purpose of this chapter was to examine whether the six variables of graduate educational quality predict intentional education practice (IEP) (teaching style) in United States graduate university programs. The issue is that graduate student engagement, student satisfaction, and matriculation diminish without IEP. Consequently, current performance measures of graduate higher educational programs illuminate issues in processes within instruction, quantity of trained instructor mentors, professional support networks, and existing programming, which may need improvement. Indeed, past researchers have noted limitations in higher educational and graduate school environments. Performance measurement variables impact long-term institutional effectiveness and remain largely unknown within educational institutions. …


Chapter 1 : The Foundations Of Intentional Education Practice, Abeni El-Amin Ph.D. Jan 2023

Chapter 1 : The Foundations Of Intentional Education Practice, Abeni El-Amin Ph.D.

Management Faculty Publications

The problem related to teaching effectiveness includes failure of institutions to identify process improvements, ascertain appropriate stakeholders to accomplish institutional goals, and implement streamlined classroom processes to ensure instructors have the appropriate professional support needed to apply intentional educational practices in graduate programs. Consequently, current performance measures of educational programs illuminate issues in processes within instruction, quantity of trained instructor mentors, professional support networks, and existing programming which may need improvement, yet is not being addressed in educational environments. Performance measurement factors impact long-term institutional effectiveness service quality of HE (educator quality, educational services, activities, technology, continuous improvement, educational leadership, …


Preface: Elevating Intentional Education Practice In Graduate Programs, Abeni El-Amin Ph.D. Jan 2023

Preface: Elevating Intentional Education Practice In Graduate Programs, Abeni El-Amin Ph.D.

Management Faculty Publications

Educational leaders must institutionalize, implement, execute, and review initiatives to ensure graduate programs exceed performance metrics of educator quality, educational services, activities, technology, continuous improvement, and intentional education practice. Likewise, leaders must recognize that stakeholder engagement is invaluable to alleviate challenges in developing, assessing, and improving graduate program performance.


Chapter 12 : Effective Leadership Practices Transform Graduate Education, Abeni El-Amin Ph.D. Jan 2023

Chapter 12 : Effective Leadership Practices Transform Graduate Education, Abeni El-Amin Ph.D.

Management Faculty Publications

Educational leadership requires more than designing a plan of action and persuading others to adopt the vision. Educational leadership is about encouraging others to be a part of the solutions that persist in innovative ways. Utilizing feedback communication with stakeholders (students, parents, teachers, administrators, community, policy makers) improves initiatives and legal compliance implementation, which is a value- added to organizational excellence. Principled leadership fosters transparency in daily interactions. Educational leadership requires that one consistently communicates the vision to those above and below. Educational leadership must be diligent in both stating visions clearly and following up with written documentation. Evaluation allows …


Sorry Not Sorry: Microaggression Perpetrator Learning Readiness Factors, Kathryn Elaine Kelly Watson Jan 2023

Sorry Not Sorry: Microaggression Perpetrator Learning Readiness Factors, Kathryn Elaine Kelly Watson

Electronic Theses and Dissertations

Microaggressions are commonplace slights perpetuated against out-group members that reinforce negative stereotypes, often inadvertently and unconsciously. Workplace mitigation efforts have traditionally been focused on raising awareness with the belief that perpetrators are simply unaware of their actions. While these efforts have done much to raise awareness—especially for victims of microaggressions, who may be more sensitive than ever of their occurrence—some perpetrators consciously persist through awareness, often with even more negative implications to the victim such as minimization, dismissal, and further stereotype reinforcement. For perpetrators to change their behavior, in addition to classic behavioral change models that require capability, opportunity, and …


Distinctiveness In Hospital Safety And Security, Jimmy Reid Rollins Jr. Jan 2023

Distinctiveness In Hospital Safety And Security, Jimmy Reid Rollins Jr.

Doctor of Education Dissertations

The purpose of this research was to understand leadership and how these ideas feed into a professional dynamic of employee behavior, organizational leadership, motivation, and workplace culture, and how there is a real human interest as employees excel, grow, mature, and become better individuals.

Participants in this study were employees of a regional health organization and employed with the job title of public safety officer, public safety supervisor, or public safety administrator. This research used a mixed methodology approach in an explanatory design. A survey was completed followed by one on one interviews.

Conducting research into the safety and security …


Socio-Economic Management Theory Related To Bpm: A Case Study Of Dysfunctions In Digital Transformation Strategy, Yanfei Zhang, Emmanuel Monod, Gerard Beenen, Yuewei Jiang, Chris H. Willis Jan 2023

Socio-Economic Management Theory Related To Bpm: A Case Study Of Dysfunctions In Digital Transformation Strategy, Yanfei Zhang, Emmanuel Monod, Gerard Beenen, Yuewei Jiang, Chris H. Willis

Management Faculty Publications

This research claims that dynamic strategies demanded by today’s digital environment exacerbate inconsistency between an organization’s digital transformation efforts and its enterprise architecture (EA) planning process. This phenomenon leads to redundant investments, delayed implementation, and frequent failures in digital transformation projects. In order to investigate this inconsistency, we apply the socioeconomic approach to management (SEAM) theory. Through critical analysis of four case studies in a large manufacturing organization, we clarify the relationship between digital transformation and EA and reveal the dysfunction in strategic implementation from a SEAM and business process management (BPM) perspective. In practice, this research integrates digital transformation …


Is "Public Company" Still A Viable Regulatory Category?, George S. Georgiev Jan 2023

Is "Public Company" Still A Viable Regulatory Category?, George S. Georgiev

Faculty Articles

This Article suggests that the ubiquitous “public company” regulatory category, as currently constructed, has outlived its effectiveness in fulfilling core goals of the modern administrative state. An ever-expanding array of federal economic regulation hinges on public company status, but “public company” differs from most other regulatory categories in that it requires an affirmative opt-in by the subject entity. In practice, firms today become subject to public company regulation only if they need access to the public capital markets, which is much less of a business imperative than it once was due to the proliferation of private financing options. Paradoxically, then, …


Explore The Best Organizational Change Model For Chinese State-Owned Enterprises In The Financial Service Industry To Address Global Challenges, Chenyang Feng Jan 2023

Explore The Best Organizational Change Model For Chinese State-Owned Enterprises In The Financial Service Industry To Address Global Challenges, Chenyang Feng

Theses and Dissertations

Chinese state-owned enterprise (SOE) in the financial service industry has reached a tipping point of making changes to address incoming global competition. The unprecedented wave of policy shifts in the market will uncage powerful rivals worldwide and demand the SOEs to change. This study reviewed the best practices and unique challenges to the SOEs in the context of organizational change and strove to explore the best organizational change model for Chinese SOEs in addressing global challenges. This study began by reviewing the background and literature about Chinese SOE development and organizational change, then developed an instrument consisting of critical items …


The New World Of Onboarding: A Comparison Of Virtual And Hybrid Onboarding Experiences, Hannah Kim Jan 2023

The New World Of Onboarding: A Comparison Of Virtual And Hybrid Onboarding Experiences, Hannah Kim

Theses and Dissertations

The world of work has changed significantly due to the global pandemic of 2020. As a result, many organizations have shifted to remote or hybrid work models, requiring new ways of thinking about all aspects of the employee experience. This paper explored the impact of both remote and hybrid work models on the employee onboarding experience, focusing on employee sentiments toward the organization. The study occurred within a consulting organization and involved interviews with twelve new hires, to understand the successes and the challenges of their onboarding experiences. The results indicated that remote onboarding negatively impacted feelings of connection with …


An Examination Of Leading Through Change Using Snyder’S Hope Theory And Lewin’S 3-Step Model, Scott E. Sorensen Jan 2023

An Examination Of Leading Through Change Using Snyder’S Hope Theory And Lewin’S 3-Step Model, Scott E. Sorensen

Theses and Dissertations

Never has the world experienced such rapid change, and the environment in which organizations operate necessitates increased change capability and organizational agility (Argyris, 1991). Strebel (1996) found success rates for change initiatives in Fortune 1000 companies ranged from a low of 20% to a high of 50%. Later studies would substantiate Strebel’s (1996) findings, claiming that, on average, failure rates of transformational change initiatives approach 70% (Beer & Nohria, 2000; Sirkin et al., 2005). Suppose this is so, and companies wish to thrive in such a dynamic environment. A fundamental understanding of why change efforts fail and how to drive …


The Perspectives Of Saudi Arabian Professionals Regarding The Most Important Soft Skills For Leaders To Possess In Telecommuting Environments During Crisis: A Q Methodology Study, Shatha Abdulghani Khalifah Jan 2023

The Perspectives Of Saudi Arabian Professionals Regarding The Most Important Soft Skills For Leaders To Possess In Telecommuting Environments During Crisis: A Q Methodology Study, Shatha Abdulghani Khalifah

UNF Graduate Theses and Dissertations

The purpose of this Q methodology study was to explore Saudi Arabian professionals’ perspectives regarding the soft skills they considered most important for leaders to possess in telecommuting environments during crises.

Q methodology was developed to study human subjectivity and uses both quantitative and qualitative procedures to do so. As is the convention for a Q methodology study, a single question guided the research: What are the perspectives collectively held among Saudi Arabian professionals regarding the soft skills they consider most important for leaders to possess in telecommuting environments during crises?

The researcher developed a 44-item Q sample of opinion …


An Application Of Lewin In A Trans-Pandemic World: A Narrative Inquiry In A Case Study With A Suggested Model For The Future, Chandler Barksdale Ewell Caldwell Jan 2023

An Application Of Lewin In A Trans-Pandemic World: A Narrative Inquiry In A Case Study With A Suggested Model For The Future, Chandler Barksdale Ewell Caldwell

Theses and Dissertations

Change is constant in today’s post-pandemic world. This is truly evident in online business success with entrepreneurs that defy past limitations and rely on future vision. This study purposely attempts to identify and qualify the impact of stylized change focused leadership in response to workplace changes during the variant challenges of the corona virus pandemic. The relevancy of Lewin’s organizational change model in today’s new normal provides the foundation for this research. Data were gathered through interview with a purposive sample of 12 managers executives and team members from a public sector organization. Evolving through an iterative process of evaluation …


Experiencing Workplace Inclusion: Critical Incidents That Create A Sense Of Inclusion For Professional Staff In Higher Education, Katherine Penn Lampley Jan 2023

Experiencing Workplace Inclusion: Critical Incidents That Create A Sense Of Inclusion For Professional Staff In Higher Education, Katherine Penn Lampley

Antioch University Dissertations & Theses

Professional staff make up the majority of employees at colleges and universities in the United States but are rarely the focus of research in higher education. As a result, little is known about how these employees experience the workplace, creating a challenge for educational institutions working to attract, develop, and retain this essential resource. Employees who feel included in the workplace have higher performance levels and are more likely to remain with their organizations, but workplace inclusion is a complex and undertheorized psychological phenomenon. This exploratory study provides insight into the psychological experience of inclusion by examining the experiences, interactions, …


Consulting Staff On Change Management Initiatives Takes A Lot Of Valuable Time And Effort - Why Not Just Let The Decision Makers Get On With The Task?, Gerard Glynn, Kevin Byrne, Edward Sweeney Jan 2023

Consulting Staff On Change Management Initiatives Takes A Lot Of Valuable Time And Effort - Why Not Just Let The Decision Makers Get On With The Task?, Gerard Glynn, Kevin Byrne, Edward Sweeney

Conference proceedings

Purpose: The disciplines of organisation development (OD), organisational behaviour (OB) and supply chain management (SCM) share much in terms of the ongoing occurrence of change and how it is facilitated and managed. This paper utilises scenario foresight planning as an instrument of change management through the lens of OD, OB, and SCM. It gives particular emphasis on how the involvement and engagement of the people dimension [human supply chain continuum], contributes to the achievement of satisfactory outcomes. It seeks to outline progression in terms of both research into the fields and business process improvement. Design/Methodology/approach: The authors commenced an assessment …


Great Recession And Corporate Recovery: Empirical Evidence Of The Impact Of Firms' Internal Control System, Gbolahan Oladayo Dec 2022

Great Recession And Corporate Recovery: Empirical Evidence Of The Impact Of Firms' Internal Control System, Gbolahan Oladayo

Theses and Dissertations

In Previous studies, we are made to understand that recession has a detrimental effect on corporate valves. Hence, I investigate substantial evidence that firms with a good internal control system, even during the financial crisis of 2008, were able to minimize redundancies that could have negatively affected the recovery of their company’s post-recession. Thus, firms with effective internal control systems are able to recover from negative events significantly faster (as measured by the firm’s values) than those without such systems.


Employees’ Job Positions, Psychological Ownership, And Commitment To Change, Bo Zhang Dec 2022

Employees’ Job Positions, Psychological Ownership, And Commitment To Change, Bo Zhang

Dissertations and Theses Collection (Open Access)

Organisational change is crucial to the development of enterprises. However, when enterprises are implementing major changes, there are great differences in the attitudes and behaviours of employees in different job positions toward changes. Research in this area is insufficient. Therefore, this dissertation investigates the problem of employee commitment amid enterprises’ organisational changes. This dissertation is committed to determining why employees at different levels and with different roles have different degrees of commitment to change and confirming the role of job positions in affecting employees’ psychological ownership of the change process. According to the findings, the impact of employees’ job rank …


The Leadership Role In Strategy, Wilfredo Moran Nov 2022

The Leadership Role In Strategy, Wilfredo Moran

Publications and Research

This paper offers the crucial role that leaders play in the strategy of an organization. The paper will discuss how to develop a strategic vision and a mission statement that tells the direction the company is taking and why. In addition, the paper will show how to set goals and objectives, craft strategies, evaluate the strategy, and how to evaluate performance. This paper will show that the role of leadership is the most important factor in crafting a winning strategy for the organization.


Moderated Mediation Research - The Impact Of Organizational Change Capability On Organizational Engagement - The Role Of Organizational Trust And Leadership Style, Jin Liang Nov 2022

Moderated Mediation Research - The Impact Of Organizational Change Capability On Organizational Engagement - The Role Of Organizational Trust And Leadership Style, Jin Liang

Fordham Dissertations and Theses

With the rapid development of emerging technologies, representative by *ABCDMIX, disruption brought by the innovation is rampant across industries: competition boundaries have become blurred, cross-border penetration between industries is ubiquitous, and many established enterprises’ business models have been shaken. Despite the adaptive adjustments made by organizations, most corporations are still struggling to get out of this predicament.

The failure of a mature enterprise’s adjustments is often attributed to the belief that the corporation's strategy was wrongly formulated, or that the strategy’s positive direction was undermined due to the rigid nature of the organization. It is important to consider what exactly …


How An Abusive Supervision Climate Impacts Business-To-Business (B2b) Sales Performance, And The Roles Of Leader–Members Interdependence And Team Psychological Safety, Matthew J. Daniel Nov 2022

How An Abusive Supervision Climate Impacts Business-To-Business (B2b) Sales Performance, And The Roles Of Leader–Members Interdependence And Team Psychological Safety, Matthew J. Daniel

Electronic Theses and Dissertations

Sales supervisors can tremendously influence the sales teams they manage, and their behaviors can influence a team’s engagement and sales performance. Because of the supervisor’s influential role, their behavior, positive or negative, can ripple throughout the organization. As a result, a supervisor who role models abusive behavior within their organization also promotes a climate of abuse and incivility that can contribute to a toxic workplace. Abusive supervision (AS) is a significant problem in many business-to-business (B2B) sales organizations that negatively impacts the financial welfare and subjective well-being of organizations and their employees. This quantitative correlational study aimed to examine how …


Avoiding The Appearance Of Virtue: Reactivity To Corporate Social Responsibility Ratings In An Era Of Shareholder Primacy, Ben W. Lewis, W. Chad Carlos Oct 2022

Avoiding The Appearance Of Virtue: Reactivity To Corporate Social Responsibility Ratings In An Era Of Shareholder Primacy, Ben W. Lewis, W. Chad Carlos

Faculty Publications

We examine why organizations may at times decrease their performance after receiving a positive rating. We argue that in contrast to the prevailing assumption that organizations will strive for favorable ratings to achieve reputational benefits, incompatibility between a positive rating and a dominant institutional logic may cause recognized firms to question the perceived value of maintaining superior performance, thus leading them to strategically reduce their efforts on the rated dimension. Using a difference-in-differences design, we examine how companies responded to being rated as charitable organizations, an evaluation that we argue was generally perceived as incompatible with the dominant logic of …


Strategies Ambulatory Practice Leaders Use In Optimizing Electronic Medical Record Systems, Jeffrey L. Brown Oct 2022

Strategies Ambulatory Practice Leaders Use In Optimizing Electronic Medical Record Systems, Jeffrey L. Brown

All Theses And Dissertations

Electronic medical record systems (EMRs) were quickly adopted by ambulatory care practices due to federal government programs encouraging their rapid adoption and implementation. The accelerated implementation and adoption of these digital care systems introduced new forms of administrative burdens that have become negatively associated with the practice of medicine. Research regarding the challenges related to implementing and adopting EMR systems has been abundant. However, there is little research on EMR optimization strategies within ambulatory practice settings. This qualitative phenomenological study explored the lived experiences of ambulatory practice leaders and the strategies they used to optimize EMR systems. The data collected …


A Multiple Case Study On Small And Mid-Size Enterprise Managers’ Lived Experiences On The Impact Of Job Losses On Outsourcing Practices, Nicholas M. Watson Aug 2022

A Multiple Case Study On Small And Mid-Size Enterprise Managers’ Lived Experiences On The Impact Of Job Losses On Outsourcing Practices, Nicholas M. Watson

The Qualitative Report

There is a greater need to understand how economic insecurities contribute to outsourcing practices. Previous research documented that small and medium-sized enterprises gained limited advantages from outsourcing. The purpose of this qualitative multiple case study design was to explore the contribution of consumer job losses on outsourcing practices. A semi-structured open-ended interview was used to collect data from the 13 participants from the furniture, bedding, and wooden industries in Jamaica. From the analysis of the data collected, two themes emerge: (1) affordability and (2) market trends. The findings obtained from this research suggest that consumer job losses contributed to outsourcing …


Meaning-Mating And Hyphenated Actualizing In Individual-Organization Units: Lived Experiences Of Organization Development Practitioners Learning And Carrying Out The Philosophy Of Organization Development, Brian Lee Chapman Aug 2022

Meaning-Mating And Hyphenated Actualizing In Individual-Organization Units: Lived Experiences Of Organization Development Practitioners Learning And Carrying Out The Philosophy Of Organization Development, Brian Lee Chapman

Business Administration Dissertations - Archive

Individuals have been organizing for millennia. The purpose of this study was to investigate what it means for individuals and organizations to each experience how an exposure to the instrumentalized philosophies of one impacts the internalized philosophies of the other. This phenomenological investigation focused on the lived experiences of Organization Development (OD) practitioners with learning and carrying out the philosophy of OD. Individual conversations with six participants during fourteen separate interview sessions were phenomenologically carried out, analyzed, and interpreted. The experiences articulated during these conversations elucidate two concepts not found during the literature review – meaning-mating and hyphenated actualization. These …


Three Essays Examining Organizational Influences On Employee Identity Construction, Esther Lamarre Jean Aug 2022

Three Essays Examining Organizational Influences On Employee Identity Construction, Esther Lamarre Jean

Management Dissertations - Archive

Identity consists of the roles and expectations individuals use to define their self. My dissertation examines the effects of individual perceptions around how identities are constructed in organizations on employee outcomes, decisions, and experiences. In a three-essay format, I develop the construct of identity work supportive organizational support (IWSOP) and a scale to measure it, evaluate how IWSOP relates to affective commitment for employees, and examine whether IWSOP might affect job choice decisions. IWSOP is conceptualized as the degree to which employees perceive that their organization encourages, allows, or provides the opportunity to think about, talk about, or display aspects …


“Fiscal Trap”, The Case Of Greece, Titos Ritsatos Jul 2022

“Fiscal Trap”, The Case Of Greece, Titos Ritsatos

Southern University College of Business E-Journal

Present research aims at the introduction of the term “Fiscal Trap” in economic literature, as a comprehensive definition of the economic situation in which any available combination of fiscal-only policy measures (tax increases and austerity measures), would fail to fulfill fiscal targets during periods of recession. Using recent experience from the case of Greece, an ex-post evaluation of adopted policy effectiveness is pursued. Fiscal austerity and increased taxation enforced in Greece during the years 2009-2012, resulted in decreased tax revenues, lower GDP and increased debt-to-GDP ratio. In order to slip away from the vicious cycle generated by austerity and tax …


Subtle Leadership: When Referent Power Is Subtly Powerful, Luz E. Quiñones-González Jul 2022

Subtle Leadership: When Referent Power Is Subtly Powerful, Luz E. Quiñones-González

The Journal of Values-Based Leadership

The following research presents the construct of “subtle leadership” in a conceptual discussion as a new way of perceiving and studying leaders of the twenty-first century. Its core objective points toward the conceptualization of “subtle leadership,” sharing a basic definition to provoke discussion and emerging theoretical framework in order to better understand the current organizational reality. Some leadership styles such as servant leadership, shared leadership, and authentic leadership are discussed to compare and contrast them with “subtle leadership,” emphasizing that leadership is viewed as a process and not only as styles or personal traits. Subtle leadership is primarily based on …


The Effect Of Chief Executive Officer And Board Prior Corporate Social Responsibility Experiences On Their Focal Firm’S Corporate Social Responsibility: The Moderating Effect Of Chief Executive Officer Overconfidence, Marwan Al-Shammari, Hussam Al-Shammari, Soumendra Nath Banerjee, D. Harold Doty Jul 2022

The Effect Of Chief Executive Officer And Board Prior Corporate Social Responsibility Experiences On Their Focal Firm’S Corporate Social Responsibility: The Moderating Effect Of Chief Executive Officer Overconfidence, Marwan Al-Shammari, Hussam Al-Shammari, Soumendra Nath Banerjee, D. Harold Doty

Management Faculty Publications and Presentations

This research aims to examine how the prior experiences of the chief executive officer (CEO) and board influence the focal firm’s Corporate Social Responsibility (CSR) activities. Further, the present study examines how CEO overconfidence influences the diffusion of CSR activities. The authors theorize that overconfident CEOs are influenced more by the corporate strategies they experienced on other boards and less by the corporate strategies experienced by other directors. Through longitudinal analyses of the CSR profiles a sample of S&P 500 companies for the period 2006-2013, the study shows that CEO and board prior CSR experience are positively related to the …


دور التقنيات الحديثة لسلسلة التوريد في تحقيق التميز اللوجستي/ دراسة استطلاعية, جهان سلمان علاوي Jun 2022

دور التقنيات الحديثة لسلسلة التوريد في تحقيق التميز اللوجستي/ دراسة استطلاعية, جهان سلمان علاوي

Muthanna Journal of Administrative and Economics Sciences

تهدف الدراسة الى معرفة دور إستخدام التقنيات الحديثة لسلسلة التوريد ( تقنيات الشراء، تقنيات الانتاج، تقنيات التخزين، تقنيات التسويق) في تحقيق التميز اللوجستي في الشركة العامة للمنتوجات الغذائية. استخدمت الباحثة المنهج الوصفي واعتمد على استمارة الاستبيان بعدها الاداة الرئيسة في جمع البيانات، التي وزعت على عينة من رؤساء الاقسام ومسؤولي الشعب البالغ عددهم (52) مستجيب. تم استخدام برنامج spss v23 في تحليل البيانات واستخراج النتائج. ومن نتائج الدراسة وجود علاقة واثر لاستعمال التقنيات الحديثة لسلسلة التوريد على تحقيق التميز اللوجستي. اما ابز التوصيات ضرورة اعتماد التقنيات الحديثة لسلسلة التوريد ( الشراء، الانتاج، التخزين، التسويق) والذي بدوره يحقق التميز اللوجستي للشركة …