Hospitality Administration and Management Commons^™

Seeing Others As Others See Us, James Peter Murphy

Conference papers

The many challenges to the bar industry today include increased competition from a variety of entertainment sources, Bar owners recognize that other establishments are providing a similar offering sometimes at lower prices. This realization has brought about an increased focus on the care of customers and their viewpoints. Customers encounters can include attitudes of indifference from staff and poor overall service. Dissatisfied customers usually talk to others about their dissatisfaction and the negative effect of this outcome can paralyze, all your best pro-active customer and marketing efforts. It costs, on average, five times as much to win a new customer …

Are Your Cellars Safe?, James Peter Murphy

Conference papers

Bar owners have to be more concerned about health, safety and security issues. This is the result of a variety of factors, most notably recent legislative changes at national and international level and the subsequent high costs of accidents (including costs relating to litigation and compensation). Poor health, safety and security standards place staff members and customers at risk of serious injury if not death; employers suffer in terms of lost productivity and potentially higher premiums’ and the morale of the staff, as well as the industrial relations climate in the bar, can be adversely affected. At a minimum, bar …

Managing The Responsible Service Of Alcohol: Are We Meeting Our Obligations?, James Peter Murphy

Conference papers

Recent research studies indicate that customers and individuals are drinking no more than their parents were drinking 15 years ago but the frequency, strength of drinks, and amount of drinks consumed per session has increased. These irrational drinking patterns have created a binge drinking culture. Bar staff and management have the task of serving and dealing with all types of people from all walks of life and status of society, this is an enjoyable and rewarding part of the job. However there are many occasions when they have to deal with people who may well have on occasion for various …

Enter Conference 2014 Closing Address, Patrick Horan

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ENTER Conference 2014 Closing Address

Irish Etourism Day - Opening Address, Patrick Horan

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No abstract provided.

Enter Conference 2014 Opening Welcome Address, Patrick Horan

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ENTER Conference 2014 Opening Welcome Address

Enter Conference - Phd Symposium Opening Address, Patrick Horan

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ENTER Conference - PhD Symposium Opening Address

Enter Comes Of Age, Patrick Horan

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ENTER2014 - Where Social Inspiration meets Dynamic eTourism Innovation,

Dublin - 21st -24th January 2014

Annual Impact Of Paid Internship Programs At A Hospitality Management Program – A Case Of The Largest Hospitality Management Program In North America., Robertico R. Croes, Tadayuki Hara

Rosen Faculty Scholarship and Creative Works

Hospitality management programs across the nation increasingly favor internship programs in their academic curriculum. Internships play an important role in the reputation of academic program by widening the network with the industry and recruiting prospective students. However, little consideration has been given to the economic impact prompted by internship programs. This study focuses on the economic impact of paid internship over a regional economy. Paid-internship programs prompt economic transactions incurred as a consequence of payment of wages to the internship students in exchange for their labor inputs in the industries’ delivery of goods or services. In 2012, a total of …

The Role Of Tourism In Poverty Reduction: An Empirical Assessment, Robertico Croes

Rosen Faculty Scholarship and Creative Works

This paper assesses how tourism affects absolute poverty beyond its effects on growth in two developing countries. In particular, the author explores whether tourism spending leads to a decline in the proportion of people below the poverty line. An error correction model is applied to estimate the relationship between poverty and tourism spending. The results reveal that tourism does matter for the poor, but that it does not appear to have systematic effects, and that tourism development matters most for the poor at the lower levels of economic development. The findings from the two developing country case studies show differing …

The Church Gallery Restaurant Handel's Set Dinner Menu, The Church Cafe, Bar, Restaurant And Club

Menus of the 21st Century

History: The former St. Mary’s Church of Ireland is one of the earliest examples of a galleried church in Dublin.Built at the beginning of the 18th century, it boasts many outstanding features, such as the Renatus Harris built organ and spectacular stained glass window.

St. Mary’s closed in 1964 and lay derelict for a number of years until it was purchased by John Keating in 1997. Following extensive restoration over a seven year period, this List 1 building finally re-opened its doors in December 2005 as John M. Keating’s Bar. The tasteful conversion and refurbishment of this Dublin landmark …

Craving Alcohol, James Peter Murphy

Conference papers

Individuals involved in the treatment of alcoholism for decades have argued that men and women crave alcohol essentially because they enjoy the effect it offers. This effect is so mysterious that, while adults will confess that these cravings are potentially dangerous to their health and wellbeing, during consumption their reasoning and belief of these facts will alternate between the true and the false. In essence these individuals' alcohol cravings life actually seems to them the only normal life. Some will demonstrate conditions of discontentment, irritability and restlessness, until they can regain the experience and ease obtained by consuming a couple …

Campagne Restaurant Early Bird Lunch Menu, Campagne Restaurant

Menus of the 21st Century

Garrett Byrne and Brid Hannon opened Campagne in 2008, serving modern French food using the very best of local and Irish produce.

Located at 5 the arches, gashouse lane in the new heart of Kilkenny, the modern interior features a modern interpretation of country life which was painted by Kilkenny artist Catherine Barron.

Featuring oak flooring, curved banquette seating and bright modern colours, Campagne has already established itself as one of Kilkenny`s best restaurants garnering positive reviews from food critics and restaurant guides.

We are passionate about supporting local and artisan producers and constantly seeking quality produce which is the …

Jack's Coastguard Restaurant Sunday Lunch, Jack's Coastguard Restaurant

Menus of the 21st Century

Eating fish, so fresh that it almost swims up onto your plate!" (Mairéad Robinson, Senior Times)

Jacks' Coastguard Restaurant Kerry is located just 5 minutes from the towns of Killorglin & Glenbeigh in the fishing village of Cromane, on the Ring of Kerry route.

Jacks' Coastguard Restaurant offers a unique dining experience in one of the most popular seafood restaurants in Kerry where you can relax, take in the scenery and enjoy superb cuisine.

We pride ourselves in using only the best & freshest locally sourced ingredients to produce the finest menu in a coastal setting. Although seafood is …

Jack's Coastguard Restaurant Group Menu, Jack's Coastguard Restaurant

Menus of the 21st Century

Eating fish, so fresh that it almost swims up onto your plate!" (Mairéad Robinson, Senior Times)

Jacks' Coastguard Restaurant Kerry is located just 5 minutes from the towns of Killorglin & Glenbeigh in the fishing village of Cromane, on the Ring of Kerry route.

Jacks' Coastguard Restaurant offers a unique dining experience in one of the most popular seafood restaurants in Kerry where you can relax, take in the scenery and enjoy superb cuisine.

We pride ourselves in using only the best & freshest locally sourced ingredients to produce the finest menu in a coastal setting. Although seafood is …

Ballymore Inn Restaurant Set Dinner, Ballymore Inn

Menus of the 21st Century

We opened the doors of the Ballymore Inn in Kildare over 16 years ago guided by our philosophy that the best food comes from carefully selected ingredients infused with an imaginative simplicity. The Ballymore Inn has evolved over those 16 years but this philosophy has remained the same. We grow our own seasonal fruit and vegetables and work with some of the country's best suppliers to ensure the finest dining experience for our customers. Our tastefully decorated restaurant and Back Bar creates the perfect ambiance for you to enjoy all the culinary delights on offer. (Taken from The Ballymore Inn …

Ballymore Inn Restaurant Back Bar Menu, Ballymore Inn

Menus of the 21st Century

We opened the doors of the Ballymore Inn in Kildare over 16 years ago guided by our philosophy that the best food comes from carefully selected ingredients infused with an imaginative simplicity. The Ballymore Inn has evolved over those 16 years but this philosophy has remained the same. We grow our own seasonal fruit and vegetables and work with some of the country's best suppliers to ensure the finest dining experience for our customers. Our tastefully decorated restaurant and Back Bar creates the perfect ambiance for you to enjoy all the culinary delights on offer. (Taken from the Ballymore Inn …

An Exploration Of The Role Of Food Tourism In Sustaining Cultural Authenticity In Ireland, Lisa O'Riordan, Dr. Aisling Ward

Irish Business Journal

Authenticity is often a motivating factor for tourists. In many situations what occurs, however, is staged authenticity. Food is one of the few entities left that indicates true cultural authenticity. Food can bridge the gap between tourists and their understanding of and involvement in a place. Native cultures that are struggling to preserve their heritage and ways of life from globalising forces can use food as a defensive mechanism. This paper is part of a wider postgraduate study on food tourism and culture so will focus on the research completed to date, mainly the literature reviewed as well as initial …

Perceived Similarity Of Other Customers On Service Experience, Lisa Wan, Shing Chung, Patrick Poon, Maggie Chu

Hong Kong Institute of Business Studies Working Paper Series

This study aims to examine how a mere appearance of other similar customers will influence the perceived service quality of a potential customer. This research involves two experimental studies. Findings shows that if potential customers perceive other customers to be similar (vs. dissimilar) in a hospitality setting with regard to age, they will have more favorable perceptions toward the service quality and have a higher purchase intention. However, the positive impact of the similarity in age cohort can override the negative impact of dissimilarity in ethnicity on one's perceived service quality and purchase intentions. The results provide implications for hospitality …

Understanding Destination Choice From A Cultural Distance Perspective, Hongbo Liu

Theses and Dissertations

National cultural distance is an important factor of tourists' destination choice, yet the specific role it plays in destination decision process is not well understood. This paper attempts to fill this gap. Taking potential Chinese outbound tourists as a case, this study tries to explore the impact of perceived cultural distance on tourists' international destination choice through a conditional logit model. Familiarity, geographical distance, past international travel experience and novelty-seeking tendency were examined as moderators of the relationship between perceived cultural distance and destination choice. Results show that tourist are more likely to choose culturally similar countries as destinations; geographical …