Business Administration, Management, and Operations Commons^™

The New Professional: Tips For Dealing With Unpleasant Patients, Amrita Patel Dds

The Journal of the Michigan Dental Association

This article emphasizes the importance of managing unpleasant patients in dentistry through empathy, effective communication, and tailored care. Dentists should understand that patient anxiety often stems from fear or past trauma. Building trust through clear explanations, personalized comfort measures, and pain management is crucial. Techniques like guided imagery and gradual exposure can help reduce anxiety. Consistency in care and follow-up support strengthens patient relationships, making even the most challenging patients more comfortable and cooperative.

Customer Service Revisited, Allen Vean Dmd

Metro Denver Dental Society Articulator Magazine

MDDS Co-Editor, Dr. Allen Vean reflects on the importance of excellent customer service in dentistry. The article draws on personal experience and underscores the significance of patient retention, personal touches and creating a welcoming office environment.

A Problem-Solving Tool You Can Use, Michelle C. Dziurgot Dds

The Journal of the Michigan Dental Association

This month, the MDA Editor discusses a presentation from the summer board meeting that resulted in nostalgic recollection of the '90s hit "Whoomp! (There It Is)" and the evolution of her career from a dental student to managing a large practice. The article introduces the WOOP (Wish, Outcome, Obstacle, Plan) method, a problem-solving tool used to address challenges in patient scheduling due to a shortage of hygienists. By applying WOOP, the practice aims to prioritize reliable patients and manage appointments more effectively, ultimately reducing stress and improving workflow.

The Patient Experience: A Roadmap To Success, Amanda Jozsa Dds

Metro Denver Dental Society Articulator Magazine

This article outlines a ten-step system designed to enhance patient experience in the dental practice. The author emphasizes the importance of exceptional customer service, team collaboration and attention to detail in all steps of the patient journey. By focusing on the steps outlined the author believes dental practices can foster patient loyalty, reduce marketing costs, boost team morale and lead to practice growth and success.

Disrupting Vocational Awe: Strategies For Supervisors To Identify, Counter, And Prevent Unsustainable Workloads And Unreasonable Expectations, Amanda Koziura, Amy Tureen

Library Faculty Research

This chapter provides practical recommendations for supervisors on combating the impacts of vocational awe and its resulting unsustainable workloads and unreasonable workplace expectations. We focus on supervisors because they are generally more empowered to make structural changes to employee responsibilities and job descriptions than are employees themselves. Tis formal authority to adjust work- loads in response to changing external factors renders supervisors key players in reducing organizationally embedded vocational awe and the results thereof.

Dentistry And The Law: Hiring A Crna To Work In Your Practice, Daniel Schulte Jd

The Journal of the Michigan Dental Association

This column addresses whether a dental practice can hire a Certified Registered Nurse Anesthetist (CRNA) to administer anesthesia. A CRNA can be hired if the requirements of Michigan's MCL 333.17210 and the Michigan Administrative Code are met. The CRNA must have sufficient experience or advanced degrees and work collaboratively in a patient-centered care team. The dental office must have policies for immediate clinical response, and all involved personnel must be certified in basic cardiac life support. Additional rules apply depending on the sedation level provided.

A Visit To The U.P.: The 106th Annual Upper Peninsula Dental Meeting, Elizabeth Knudsen Dds

The Journal of the Michigan Dental Association

The Cloverland District Dental Society hosted its 106th annual meeting in Gladstone, Michigan. The event included continuing education, guest speakers, a business meeting, and social activities. The meeting also featured student involvement and discussions about rural dentistry. The next meeting will be held on Mackinac Island in June 2025.

2024-08-30 University Graduate Committee Meeting Minutes, Morehead State University. Faculty Senate., University Graduate Committee.

Faculty Senate Records

Meeting minutes from the University Graduate Committee from August 30, 2024.

Take Action To Address Virginia’S Dental Workforce Needs, Ryan Dunn

Virginia Dental Journal

This article lays out the facts about the dental workforce situation in Virginia and offers potential solutions. The state's dental workforce is under pressure, with rising demand for dental assistants and hygienists and ongoing hiring challenges exacerbated by the pandemic. Despite having more dentists than the national average, rural areas still face shortages. The Virginia Dental Association (VDA) encourages members to support local dental programs, share their workforce challenges, and participate in advocacy efforts. The VDA is actively involved in finding both short-term and long-term solutions to meet the state's dental care needs.

Va Dent J January, February & March 2023

Virginia Dental Journal

In the January, February and March 2023 issue, the reader will find the following feature articles:

• An Interview with Dr. Richard Roadcap: Virginia Dental Journal Editor (2007 – 2023)
• Through the Looking Glass: The Fantastical World of Oral Pathology
• Treatment Access and Outcomes for Craniofacial Care: Patient and Parent Perspectives
• Cheiloscopy
• We’re Taking on the Fight tor Fairness and Transparency: We Need More Dentists to Join the Fight
• Serving the Petersburg Community: VDA Foundation Collaboration with Central Virginia Health Services

This issue includes regular columns with regional news impacting the Virginia membership including: editorial and perspectives columns, legal, association activities, …

The Effect Of Financial Disclosure Medium And Ceo Gender On Perceptions Of Overconfidence And Credibility, Sheryl Moriarty

Electronic Theses and Dissertations

I experimentally examine how investors react to an unexpected negative earnings announcement delivered using video versus audio by an overconfident female CEO versus an overconfident male CEO. The results show that the CEO's gender does not matter in terms of the delivery medium. I predict and did not find that CEO overconfidence is lower for a financial disclosure delivered by video as opposed to audio only. Further, the hypothesis that the perception of female CEO overconfidence is higher versus male CEO overconfidence was not supported. Overall, the participants in the study did not find either the male or the female …

Defining Value And Measuring Roi For Expatriate International Assignments In Firms That Internationalize As Born-Global Companies, Dale Collins

Electronic Theses and Dissertations

The expatriate international assignment, a time-tested tool for global organizations, is known to be expensive and fraught with risks; defining its value has proven difficult for multinational firms in the twentieth century that internationalized using multi-stage theory. Recently, born-global internationalization theory has gained momentum among emerging firms, notably technology-based firms employing expatriate assignments. This study asks, how do born-global firms define value or benefit when determining return on investment (ROI) for expatriate international assignments? Multi stage theory posits firms first establish domestic markets creating well-developed cultures and sophisticated policies designed to mitigate risk and contain costs prior to internationalizing. Born-global …

Influences On Small Business Leaders’ Decisions About Supportive Policies And Practices For Employees Who Have Experienced Intimate Partner Abuse, Marilyn Lucille Brock

Electronic Theses and Dissertations

Intimate partner abuse affects millions of individuals from all segments of society, and existing literature demonstrates that it has extensive impacts on American companies through loss of workplace productivity, reduced workplace safety, and employee turnover. While several supportive policies and practices have been suggested for implementation in business environments, many business leaders do not perceive the utilization of such measures as having business value. Thus, this study addresses the question, What influences business leaders’ decisions about whether and to what degree to adopt policies and practices for responding to employees’ experiences of intimate partner abuse? This dissertation is a qualitative …

Corporate Social Responsibility Impact On Financial Performance: The Roles Of Corporate Reputation And Engagement Patterns, Ruiyang Ma

Doctoral Dissertations

Corporate Social Responsibility (CSR) has garnered significant attention. Understanding the mechanisms through which stakeholders interpret a firm’s CSR efforts and the boundary conditions that affect the relationship between CSR and its outcomes can help companies optimize resource allocation to CSR activities. This research explores the link between CSR and financial performance, highlighting the mediating role of reputation and the moderating effects of different CSR engagement patterns. Drawing on cognitive literature, this study suggests that a firm’s consistently increasing investment in CSR activities can enhance corporate reputation, which in turn improves financial performance. The effect of different CSR engagement patterns on …

Investigating Servant Leadership Measurement: A Mixed-Methods Study Integrating Content Analysis And Meta-Analysis, Kai Torsten Schramm

Electronic Theses and Dissertations

This study aimed to understand the similarities and differences among servant leadership measures and the variations in their effect sizes on job performance and job satisfaction. This paper explores how the items in servant leadership measures portrayed the servant leadership construct and how these relate to the outcomes. The researcher used an exploratory sequential mixed methods design. Which involved a qualitative content analysis of the measurement items and a meta-analysis of outcomes, considering the findings from the content analysis. Six key categories determined the three main themes: selfless generosity, inspiring influence, adaptive humility, integrity, empowering, and harmonious engagement. The three …

It Can Be Lonely At The Top, But It Doesn’T Have To Be: Workplace Loneliness As Experienced By Senior Leaders And Potential Coping Strategies, Kristen Prince

Dissertations

Workplace loneliness is a topic of growing interest among scholars and practitioners, in part because of the known impacts of loneliness on individuals’ well-being and performance. Recent literature has suggested that senior leaders may be vulnerable to feelings of workplace loneliness but lacks a thorough depiction of how leaders experience and cope with the feelings. This qualitative study explores the lived experiences and perspectives of senior leaders through interviews with 26 leaders and seven close confidants who provide a nuanced understanding of how senior leaders experience workplace loneliness and offer insight on mitigating these feelings. The findings suggest that the …

Review Of The Interlinked Environmental, Economic, And Social Realms Of Sustainability, Tony Kealy

Books/Book chapters

Sustainable development (sustainability) objectives are achieved when environmental, economic, and social/human aspects are respectfully considered in organisational public and private decision-making. This study reviews and critiques these three main components as attempts are made to achieve sustainable business development. The results allow decision-makers to identify issues that need to be considered when making decisions regarding environmental, economic, and human resources. A literature review methodology is utilized. The findings highlighted flaws in all three main sustainability components. Renewable energy generators are benefiting the environmental component of sustainability, but at a slower pace than anticipated. Global indicators of environmental degradation are on …

2024-08-22 Faculty Senate Meeting Minutes For The New Term, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate meeting minutes from August 22, 2024.

2024-08-22 Faculty Senate Final Meeting Minutes For The Term, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate meeting minutes from August 22, 2024.

Analisis Teori Antrian Dan Optimalisasi Pelayanan Pada Watsons Cabang Bendungan Hillir Menggunakan Model Singel Channel-Single Phase, Raditya Agung Nugroho, Devini Kartikasari

Jurnal Administrasi Bisnis Terapan

Abstract

Watsons is a health and beauty stores which in service to consumers, so service must be considered and taken into account for consumer convenience. The purpose of this study is to see how optimal the service at Watsons bendungan hillir branch, watsons convenience stores use a single channel-single phase queuing system.The Single Channel-Single Phase queue model is very appropriate to use because buyers can be served well and get optimal time. This can be seen from the number of individuals or buyers waiting in the queue (Lq) with a value of 0.001. The average number of buyers in the …