Business Administration, Management, and Operations Commons^™

The Moderating Effect Of Organizational Culture On The Relationships Between Job Satisfaction, Employee Engagement, And Employee Turnover Intentions, Irene N. Agbodjah

PhD in Organizational Leadership

Retaining top talent is a growing challenge in the United States. High employee turnover, as highlighted in the study, is a significant concern for many organizations. A recent Gallup survey, revealed that nearly half of U.S. workers are actively seeking or monitoring employment prospects, with approximately 48% of U.S. workers being in this category. This quantitative, nonexperimental, and correlational study involved the Organizational Cultural Assessment Instrument, Organizational Engagement Scale, Job Satisfaction Survey, and Turnover Intent Questionnaire, drawing on the experiences of 120 participants to examine the moderating role of organizational culture in the relationship between employee engagement, job satisfaction, and …

Youth Mac: Exploring The Impact And Influence Of Varied Youth Pastor Leadership Qualities And Practices That Lead To Efficacious Student Ministry, George L. Fultz Ii

PhD in Organizational Leadership

Congregations across the United States are experiencing significant declines in youth and young adult engagement and retention, raising a red flag when thinking about the long-term sustainability of the church. While previous research has focused on senior pastoral leadership, there has been limited exploration of youth pastor leadership and its effects on church growth and adolescent retention. This qualitative study utilizes McGavran’s church growth theory to investigate how youth pastors’ leadership styles influence ministry effectiveness. This research used semistructured interviews with six youth pastors from diverse congregations to collect the data. After completing thematic analysis, four themes emerged: (a) the …

Factors Contributing To Meaningful Work And Intention To Stay In Generation Z Healthcare Workers, Jennifer A. Sippel-Tompkins

PhD in Organizational Leadership

The COVID-19 pandemic intensified two growing workforce challenges: (a) the Great Resignation and (b) quiet quitting, characterized by rising turnover and disengagement. Generation Z healthcare workers, now emerging as a significant segment of the workforce, have entered this environment with distinct values, emphasizing meaningful work, flexibility, growth, and organizational integrity. The purpose of this qualitative bounded case study was to explore the factors contributing to meaningful work and intention to stay among Generation Z healthcare workers in a large healthcare system in the United States. Data were collected through focus groups, paired interviews, single interviews, and analysis of anonymous employee …

On The Borders: Black Women’S Multiple And Competing Social Identities And Expectations, And The Impact On Their Intragroup Leadership And Relational Experiences, Clover Baker-Brown

PhD in Organizational Leadership

Black women in the United States are often portrayed as a monolithic and unified group—defined primarily by racial identity and expectations of a shared understanding of common experiences. However, while racial identity is frequently foregrounded in public discourse, this framing often overlooks the overlapping of Black women’s multiple identities and the influence on their sense of belonging in their various groups. This omission can be subtle yet misleading. How Black women choose to self-identify may result in competing expectations or intragroup mistrust, which can impact their overall leadership and relational experiences. Black women's social identities are diverse, vibrant, and transcend …

The Role Of Organizational Culture And Pastoral Leadership In Sustainable Church Outreach: A Multisite Mini-Ethnographic Case Study, Althea P. Gordon-Scott

PhD in Organizational Leadership

This study examined the role of organizational culture and pastoral leadership in sustainable church outreach programs. Two churches were chosen for this multisite mini-ethnographic case study because, for multiple years, they have participated in multiple outreaches each week to their non-Christian neighbors. These two churches differed in terms of geographical location, size, demographics, and budget. Data collection included field observations, semi-structured interviews, focus groups, and document analysis. The themes that surfaced from the data were altruistic foundations, relational equity, organizational agility, organizational challenges, exemplary pastoral leadership, and the centrality of God. This research contributes to the theoretical and practical understanding …

Exploring Green Practices, Opportunities And Challenges Facing Tourism And Hospitality Industry For Sustainable Future In Rwanda, Paul Okumu

Journal of Global Hospitality and Tourism

This article examines the complexities surrounding green tourism practices in the global context with particular emphasis on Rwanda as a case study area. This article explores the opportunities presented to stakeholders and the challenges faced in achieving a sustainable future in tourism and hospitality consumption. The study pays keen interest to understanding the interaction between environmental conservation efforts, socio-economic development, and tourism sustainability. Thorough comprehensive literature review, key concepts and theoretical frameworks of green tourism are explored, laying the foundation for the analysis of previous studies on green tourism evolution globally and in developing countries. The study identifies factors influencing …

The Emergence Of Artificial Intelligence-Driven Reservation Services Analyzed Through Push-Pull-Mooring Theory And Their Potential To Enhance Tourism Experiences, Dimitra Skandali, Muhammad Ali Raza

Journal of Global Hospitality and Tourism

Artificial intelligence-based bath bed reservation services signify a novel evaluation of consumer behavior in densely populated tourist destinations. The phenomenon of overcrowded beaches, particularly during the peak summer months at well-known public beaches in Europe, has increased demand during rush hours. The research aims to clarify the key factors that influence the use of these applications, primarily on mobile phones, by applying the Push-Pull-Mooring Theory, in addition to identifying the primary causes of the high demand and the importance of staying close to the shore when sunbathing. The study emphasizes the impact of perceived risk and enjoyment on user behavior, …

Measuring Social Capital In Tourism Operation And Its Influences On Peoples’ Involvement, Kalimuththu Shanmuganathan, Nalin Abeysekera, L.P.S. Gamini, Lalith Chandralal

Journal of Global Hospitality and Tourism

This study developed a reliable scale for measuring Social Capital in the context of tourism operations and examines its influences on Peoples' Involvement. The quantitative research method was employed, and the five stages of data purification processes were performed: identification of dimensions and indicators, item-to-total correlation, and explorative factor analysis, confirmatory factor analysis, and the structural equation model. The study identifies four dimensional scales of social capital across 13 indicators: bonding social capital, social bridging capital, social linking capital, and social harmless capital, and confirms that social capital has a significant influence on peoples' involvement. As the first effort at …

The Interplay Of Website Characteristics, Attitude, And Booking Intentions For Different Hotel Websites: A Theory Of Reasoned Action Perspective, Atefeh Charmchian Langroudi, Imran Rahman, Maryam Charmchian Langroudi, John Stephan, Parisa Mohammadi

Journal of Global Hospitality and Tourism

Using the theory of reasoned action as the underlying theoretical foundation, this study examines the direct effects of compatibility, perceived usefulness, communicability, perceived risk, and perceived playfulness on attitudes toward online booking and the indirect effects of these variables on consumers’ intention to use three different online hotel booking channels - independent hotel websites, chain hotel websites, and third-party hotel websites. Additionally, this study tests the direct effect of attitude towards online booking on consumers’ intention to use the three online booking channels. Collected data from 638 participants via Amazon M-Turk was analyzed using partial least squares based structural equation …

Art Meets Commerce: How Exhibitions Shape Visitor Behavior In Tourism Shopping Centers, Xi Wang, Rui Ma, Lan Yang, Jie Zheng

Journal of Global Hospitality and Tourism

Serving as prominent leisure and entertainment platforms, tourism shopping malls have evolved their appeal by integrating art exhibition centers, thus magnifying the retail ambiance. This study dived into the correlation between the incorporation of these art centers within tourism shopping environments and the subsequent consumer propensity to visit, encompassing a meticulous evaluation of both the art exhibits attributes and art exhibition center attributes. Utilizing the technique of structural equation modeling for the analysis, this research unraveled various aspects of this interplay with 437 surveys from art exhibition customers in shopping malls. It was found that all the examined factors, with …

Exploring Strategies And Innovations In Airline Profitability Assessment: The Role Of Artificial Intelligence, Elif Degirmenci

Journal of Global Hospitality and Tourism

The airline industry's profitability assessment remains a complex yet critical aspect of strategic decision-making, spanning from hub profitability to individual flight performance. This paper explores the diverse methodologies and challenges involved in evaluating both line and network profitability, emphasizing the need for innovative approaches in reconciling variable costs associated with aircraft types and route assignments. Traditional methods are juxtaposed with innovative concepts like the Blended Aircraft Cost model, offering insights into enhancing market route profitability. Additionally, advanced methodologies such as horizontal and vertical methods are discussed, alongside the role of artificial intelligence in revolutionizing real-time profitability analysis. Through a comprehensive …

Experience Accounting To Improve Strategic Decision-Making In A Rural Resort: Application Case Report, Mats Carlbäck, Ganna V. Demydyuk

Journal of Global Hospitality and Tourism

This report explores the application of Experience Accounting (EA) to enhance strategic decision making in a rural resort, focusing on improving profitability through customer-centric financial management. This study addresses the challenges faced by small- and medium-sized enterprises (SMEs) in the hospitality industry, particularly the lack of tailored information systems for effective decision-making. By integrating the Resource-Based View (RBV) and the stimulus-organism-response (S-O-R) paradigm, EA aligns cost accounting with customer-perceived value, optimizing resource allocation to enhance customer experience and willingness to pay. The case study of a rural upmarket resort demonstrates the practical implementation of EA, revealing insights into resource consumption …

A Theoretical Framework For Examination Of Context In Complex System Governance, Meggan M. Schoenberg

Engineering Management & Systems Engineering Theses & Dissertations

“A complex system’s identity and viability are directly related and affected by its context. It is important to identify, monitor, and manage (or mitigate risk) system contextual elements” (Keating C. B. et al., 2022, p. 209). Despite this importance, there is very limited research and literature on complex systems context. This research seeks to expand our understanding of complex system context and improve our ability to govern complex technology development programs effectively. The ability to analyze complex systems and their problems is necessary for this improvement.

A “clear understanding of the specific complex system context is fundamental to the process …

Network Analysis Of Sociotechnical Systems, Siva Kadiresan

Engineering Management & Systems Engineering Theses & Dissertations

Sociotechnical networks have become integral frameworks in the accomplishment of organizational objectives by increasingly diverse, cross-functional, and technology-enabled modern teams. In cross-disciplinary teamwork, multiple mediating and moderating factors appear to lend context to the effects of team diversity faultlines on team outcomes. In the several decades of research into teamwork from a network perspective, there has been a paucity of empirical studies that examine how team transition processes and cross-disciplinary connections influence the impact of faultlines on team performance. This study investigates the association among perceived teamwork effectiveness, transition processes, cross-functional team connections, and faultlines in the context of sociotechnical …

Tillamook: Ethical Values Or Misleading Marketing?, Victoria Chin, Ealynn Hsu, Kyana Le, B Littman, Natalia Trejo Andalon

B-Corp Case Studies by UNL Raikes Seniors

Tillamook began as a humble cooperative for the local dairy farmers of Tillamook County, Oregon, to ensure that high-quality cheese was the local standard. As time passed, Tillamook evolved to establish an internal Farm Services Team to help support each farmer and pay above market value for members’ milk–in return, receiving a stable supply of dairy to manufacture its dairy-based products. Additionally, the farmers are still the ones who call the important shots for Tillamook rather than other corporate shareholders. Tillamook County Creamery Association (TCCA) has since expanded nationally, but the foundation remains the same: high-quality dairy to create high-quality …

Gojo & Company, Inc.: Collaborate To Elevate - Microfinancing Through Strategic Partnerships, Ellenna Divingnzzo, Joshua Feng, Charles Moloney, Brendan Shanks, Emma Wagner

B-Corp Case Studies by UNL Raikes Seniors

Gojo’s mission is to “extend financial inclusion across the globe” with the goal “to enable the provision of high-quality affordable financial services in 50 countries” (Impact Report, Gojo, pg. 4). They are a microfinance institution (MFI) that provides financial assistance mainly to individuals in five countries: Cambodia, Sri Lanka, Myanmar, India, and Tajikistan (Impact Report, Gojo, pg. 10). They also have partnerships that extend into many other countries to a lesser extent. Gojo’s group companies provide services such as group loans, business loans, microenterprise loans, emergency loans, voluntary savings, affordable housing, microcredit depositing, and more to over 2.4 million clients. …

Hidden Markets In The Short-Term Rental Boom: A Case Study Of Investment And Property Service Operations, Jillian Aldrich, Steve Lemay, Dave Mcmahon

AMTP Proceedings 2025

In this research, we develop a series of propositions for future research based on a live case. The focus of the paper is the opportunities for complementary industries, such as, maintenance and janitorial services, created by Airbnb and Vrbo type apps.

Teacher Mindset: An Investigation On The Influence Of Teachers’ Transformational Leadership On Growth Mindset, Rodolfo Reyes

Doctor of Education (Ed.D)

Identifying transformational leadership as a predictor of a growth mindset can be useful in developing teachers’ growth mindset. This nonexperimental quantitative study examined the relationship between teachers’ growth mindset and transformational leadership, and how the dimensions of teacher transformational leadership styles predict teachers’ growth mindset. The current study examined 63 participants in a school district in Florida. Using Dweck’s growth mindset survey (2006) and a researcher-created instrument to assess teachers’ perceptions of growth mindset and transformational leadership, the study resulted in a statistically significant finding of the association and prediction of transformational leadership on growth mindset. Demographics, such as teachers’ …

An Analysis Of Burnout In Owner-Operated Businesses, Leslie Madison

M.S. in Leadership

This project explores what professional burnout is in the context of owner-operated businesses. The topic was selected based on my own experiences of burnout in my business. After just a few years of working without boundaries, I began to feel the lingering symptoms of stress. Pushing through the stress of running a creative business on my own eventually led to a state of debilitating burnout that caused me to stop all operations and allow my business to run on auto-pilot. Results of this study show a potential beginning of modern-day professional exhaustion which dates to the 17^th century when …

Dentistry And The Law: Yes, Dentists (And The Mda) Are Subject To Antitrust Law, Daniel Schulte Jd

The Journal of the Michigan Dental Association

This legal article explains how antitrust laws apply to dentists and dental associations. It clarifies that violations occur when competitors agree to activities that unreasonably restrain competition. The article distinguishes between "per se" illegal activities (price-fixing, group boycotts, allocation of territories) and those evaluated under the "rule of reason." Specific examples of prohibited activities include agreements on fees, discount limitations, or refusals to participate with dental plans. Enforcement can come from the DOJ, FTC, state agencies, or private lawsuits, with penalties including imprisonment, fines, and treble damages.