Business Administration, Management, and Operations Commons^™

Managing (Detecting, Preventing, And Mitigating) The Unexpected: How Banks Managed The Financal Meltdown, Ronald W. Eastburn

Student Scholarship

Managing the unexpected is relevant for all organizations and banks experienced this bitterly during the financial crisis of 2007-2009. In this study we argue that the organizational mindset driving unexpected results within the banking sector stemmed from an inability to anticipate and detect the early warning signals. The goal of this study was to gain insights into how successful banks are continuously "adaptive" in that banks with higher levels of absorptive capacity (ACAP) - the mechanisms used for sensing and experimentation of knowledge- are more likely to screen and acquire, assimilate, transform and exploit knowledge to positively influence performance. We …

Nonprofit Performance During The Great Recession: Damned If You Do And Damned If You Don't - Mission-Defensive Paradox, Kathleen Roche

Student Scholarship

During the recent Great Recession and its aftermath, from 2007 - 2010, nonprofit organizations had to carry out their charitable missions to larger and needier constituencies despite endowment erosion, dwindling contributions, reduced staff, and severe funding cuts. Findings from our qualitative research guided this quantitative study, which used PLS to analyze results from 351 online surveys to discern how executive nonprofit leaders and their boards influenced organizational resiliency during this critical period, by employing protective / anticipatory measures and defensive / containment practices, as well as coping strategies. In this exploratory study, leaders' previous experience and external task focus, and …

School Leadership, Collective Mindfulness And Mathematices Achievement In Kenya, Renson Muchiri Mwangi

Student Scholarship

In spite of the long instituted government initiatives to improve mathematics performance in Kenyan secondary schools, students’ performance in the subject at the secondary school level in Kenya continues to be poor. Studies on mathematics achievement in Kenya have primarily focused on teachers’ classroom practices neglecting the potential influence of school leadership. Using data collected from 273 schools involving 607 mathematics teachers we examined how school leadership could impact schools’ mathematics performance in Kenyan public secondary schools. We found school leadership behaviors – principal’s visibility, inspiration and influence – to have weak but significant indirect effect on mathematics achievement through …

Identification Of Patterns In Genetic-Algorithm-Based Solutions For Optimization Of Process-Planning Problems Using A Data Mining Tool, Dowluru Sreeramulu

International Journal of Applied Management and Technology

This paper presents a novel use of data mining algorithms for extraction of knowledge from a set of process plans. The purpose of this paper is to apply data mining methodologies to explore the patterns in data generated by genetic-algorithm-generating process plans and to develop a rule set planner, which helps to make decisions in odd circumstances. Genetic algorithms are random-search algorithms based on the mechanics of genetics and natural selection. Because of genetic inheritance, the characteristics of the survivors after several generations should be similar. The solutions of a genetic algorithms for process planning consists of the operation sequence …

Getting Reticent Young Male Participants To Talk: Using Artefact-Mediated Interviews To Promote Discursive Interaction, Susanne T. Bahn, Llandis G. Barratt-Pugh

Research outputs 2011

During a pilot study that used interviews to collect data from young male apprentices about construction site safety, we were confronted with limited verbal responses. This article is about how we explored this research problem of ameliorating unresponsive interview interactions. The article reviews the options that previous researchers have trialled and developed, and specifically focuses on artefact-mediated interviews conducted with young male participants. We focus on the use of images within artefact-mediated interviews to draw out data from less communicative subjects. Our reflection upon this process proposes that the use of both abstract and concrete images within an artefact-mediated interview …

Eliciting Data From Participants Using Visual Mapping As A Collection Technique, Susanne T. Bahn, Pamela J. Weatherill

Research outputs 2011

This article uses the project evaluation of the School-Aged Therapy Service for children with disabilities in Western Australia as an example of alternative ways to gather qualitative data from participants. The purpose of the evaluation was to pave the way for considerable and quick developmental operational change in order to stem the complaints from users of the service and to provide more effective service delivery. With this in mind the research team determined it was necessary to ‘map’ the current model of operation as there was inconsistency from the staff as to their understanding, and their ideal model of operation …

When A Promotion Is Denied: The Effects Of Decision Stage On Perceptions Of Promotion And Price Fairness, Monika Kukar-Kinney, Lan Xia, Kent B. Monroe

Marketing Faculty Publications

Marketers frequently use promotions to enhance sales and increase consumers' perceptions of value. However, most promotions usually come with restrictions, such as time expiration, quantity or product model restriction, etc. In the present research, the effect of the stage in the purchase process when the consumer finds out about the restriction is investigated. The findings indicate that the later in the purchase process the consumer discovers the restriction, the greater is the perception that the effort invested into the purchase is wasted, consequently resulting in lower promotion and price fairness. This effect is mediated through the feeling of entitlement to …

Data-Driven Decision Making As A Tool To Improve Software Development Productivity, Mary Erin Brown

Walden Dissertations and Doctoral Studies

The worldwide software project failure rate, based on a survey of information technology software manager's view of user satisfaction, product quality, and staff productivity, is estimated to be between 24% and 36% and software project success has not kept pace with the advances in hardware. The problem addressed by this study was the limited information about software managers' experiences with data-driven decision making (DDD) in agile software organizations as a tool to improve software development productivity. The purpose of this phenomenological study was to explore how agile software managers view DDD as a tool to improve software development productivity and …

Stakeholder Orientation, Managerial Discretion And Nexus Rents, Robert A. Phillips, Shawn L. Berman, Heather Elms, Mechael E. Johnson-Cramer

Management Faculty Publications

A firm's orientation toward its stakeholders determines how it will use the discretion accorded to it by external and internal circumstances. The interaction between these two factors affects a firm's ability to create value in the short term and influences the level of discretion available to the firm in the long term. We argue that the interplay of discretion and orientation create a vicious (or virtuous) cycle, in which the firm either creates or destroys goodwill with stakeholders, thereby making it more or less likely that stakeholders will grant discretion in the future. This argument suggests an account of stakeholder …

Economic Development Incentives And The Legal And Economic Issues Of Open Versus Sealed Bids, Sherry L. Jarrell, J. Neal Robbins, Gary L. Shoesmith, Brendan A. Fox

South Carolina Journal of International Law and Business

No abstract provided.

Emerging Issues Of Management Education In The 21st Century, Amy E. Hurley-Hanson, Cristina M. Giannantonio, Bruce Dehning

Business Faculty Articles and Research

There is a need for the development of international course material studying corporations outside of the United States. The development of these materials is going to require new forms of cooperation between universities and corporations. Little research exists which examines whether practitioners read, understand, or use the material contained in academic journals. This paper examines the relationship between universities and corporations by reporting the results of a study which surveyed executives about their relationship with academic research. The paper then discusses methodologies for improving collaboration between the two constituencies and offers suggestions for the development of international course materials.

The Ronald Reagan Paradigm, Taylor Evenson

Whittier Scholars Program

This project is centered on the Ronald Reagan Paradigm, a pervasive ideology that has dominated politics and the U.S. Government for approximately the last 30 years. The pervasive ideology is a neoliberal agenda aimed at increasing the power of corporations within the United States. The ideology is legitimized by Ronald Reagan's Presidency. Furthermore, the ideology is legitimized by think-tanks and few educational institutions. The ideas are disseminated through publications and media outlets. This paper highlights the author’s understanding of this ideology and its creation.

An Examination Of Compressed Natural Gas For Use In Municipal Fleets: Would Cng Work For Lexington, Ky?, Robert Kahne

MPA/MPP/MPFM Capstone Projects

Compressed Natural Gas (CNG) is an alternative fuel source which could replace diesel as a fuel for municipal fleets. This paper seeks to examine the viability of CNG and its potential to power Lexington-Fayette Urban County Government’s fleet of waste removal trucks. This paper takes into account financial and environmental factors in determining CNG’s potential, but gives priority to financial considerations. The results of this analysis are mixed—under some future scenarios, compressed natural gas would be a favorable option for the fleet, but given other future scenarios, CNG would not be viable. In terms of environmental benefits, a switch to …

The Implementation Of Web-Based Project Management Systems By The General Contractor: Transferring From Hard-Copy To Digital Format., Jason A. Miller

Purdue Polytechnic Directed Projects

Abstract

The construction industry is undergoing a transition from being paper based to a digital one.  This transition puts a document management challenge on all members of the construction team, but most specifically the general contractor which has to ensure that the appropriate information reaches the intended party in a usable format.  The submittal process has historically been very paper intensive with multiple copies begin distributed to various parties.  Transitioning to a digital format will decrease the amount of paper copies, but presents challenges to the general contractor.  The first is the traditional method of noting documents will not be …

The Role Of Organizational Climate And Culture In Service Encounters, Beth Ann Heyart

Wayne State University Dissertations

This study explored the link between culture and climate with respect to customer service ratings. Two hospital units, one with high customer service ratings and one with low customer service ratings, were identified for analysis. A mixed-method design was implemented to assess climate and culture on each unit. Climate was assessed with a survey that combined elements of Schneider, White, and Paul's (1998) Assessment of Service Climate Instrument and Litwin and Stringer's (1968) Organizational Climate Questionnaire. An ethnographic approach using observation, interviews and archival data analysis was completed to understand each unit's culture. Findings indicate high customer service environments rated …

A Mediated Model Of Trust And Its Antecedents In The Client-Consultant Relationship, William L. Solomonson

Wayne State University Dissertations

This study seeks to improve the contributions of performance consultants, instructional design consultants, and training consultants by explaining the effect that several variables have on trust as a mediator to relationship commitment within the context of the client-consultant relationship. The participants were 521 college students from two 4-year universities. Participants were randomly assigned to one of eight scenario-based questionnaires which measured the effect of three manipulated variables - perceived level of expertise, shared values, and sharing of meaningful information - on trust as a mediator to relationship commitment. The ability to trust, the comparison level of the alternative, and dependence …

Examining The Effects Of Realistic Recruitment On Work-Family Conflict: A Test Of The Mediating Role Of Expectations., Russell Clayton

Electronic Theses and Dissertations

This research considered how the realistic recruitment practices of Realistic Job Preview (RJP) and Expectation Lowering Procedure (ELP) may assist employees in reducing perceptions of Work-Family Conflict (WFC). This relationship was theorized as indirect, with Met Expectations mediating the relationship between realistic recruitment and WFC. As such, the current research sheds new light on a protective antecedent of WFC. Furthermore, the disposition of work-family centrality was tested also hypothesized to moderate the relationship between realistic recruitment and Met Expectations. Three studies were conducted in order to empirically test the hypothesized relationships. Study 1 was a cross-sectional survey utilizing a broad …

Strategic Global Human Resource Management: An Analysis Of Liability-Of-Foreignness Issues Associated With Inpatriate Managers, Miriam Moeller

Electronic Theses and Dissertations

Essay 1: This manuscript addresses the strategic role of an inpatriate staffing approach in the development of a global mindset within global organizations. The premise lies in the development of the liability-of-foreignness concept from the individual level of analysis in the context of global assignments. I first provide arguments relative to the utility of inpatriate managers in global organizations by advocating what appears to be a shift to a strategic global human resource management paradigm. Drawing upon reference point theory, the manuscript highlights potential hardships faced through an analysis of managerial and contextual liability-of-foreignness as may be perceived by inpatriate …

An Empirical Study On User Acceptance Of Simulation Techniques For Business Process, Olurotimi Adeboye Ladeinde

Walden Dissertations and Doctoral Studies

Non acceptance of technology may result in serious damages to organizations. For example, non acceptance of simulation technology cost Merrill Lynch Bank over {dollar}50 billion in 2008, while statistics in 2 separate studies showed that non acceptance of technology was responsible for a 57% decrease in performance level for physicians practicing in public tertiary hospitals in Hong Kong, and a 39% decrease in productivity for hotel workers in Seoul, Korea. The problem addressed in this research was non acceptance of simulation technology by project managers. This research investigated the correlation among personal innovativeness, organizational innovativeness, perceived usefulness, perceived ease of …

Diversity And Job Satisfaction: Reconciling Conflicting Theories And Findings, Douglas Campbell

International Journal of Applied Management and Technology

This is a multidisciplinary study on reconciling the conflicting theories and research concerning whether a person’s gender, race, or ethnicity affects his or her overall job satisfaction or degree of satisfaction with any element of the job. A disciplined baseline survey was performed. Statistical techniques, including a stepwise regression, were used to identify significant relationships. The findings and observations resolve what had appeared to be conflicting theories and research findings. The author concludes that in some instances, a legitimate correlation between gender, race, or ethnicity and job satisfaction or the degree of satisfaction with a particular job element may be …