Business Administration, Management, and Operations Commons^™

American Well: A Viral Solution, Rebecca Browning, Rodrigo Camargo, Thaisa Camargo, Basma Memon, Gary Salyers, Brent Spencer

Theses, Dissertations and Capstones

The case presents an overall look at American Well, its position within the telehealth market, and a look at the market and market affecting factors. The following analysis will be conducted using the information presented in the case and will identify strengths, weakness, strategies and provide discussions of special topics.

Annual Report 2011-2012, Houston Academy Of Medicine-Texas Medical Center Library

Annual Reports: 1943 - Present

This file contains the Annual Report for the library from 2011-2012.

Paying The Irs Whistleblower: A Critical Analysis Of Collected Proceeds, Karie Davis-Nozemack, Sarah J. Webber

Accounting Faculty Publications

Congressional changes to the IRS Whistleblower Program were intended to induce more participation in the program by allowing larger incentives and greater certainty that whistleblowers would be paid. Since the Program was amended, tax whistleblower tips have increased 76 percent1 and revenue collected due to whistleblowers has increased 79 percent.2 Despite a rise in tips and revenue collected, whistleblower payments have not increased. In fact, the number of tax whistleblower awards paid has decreased 44 percent.3 We hypothesize that this trend is due to the administration of the program but also to the interpretation of “collected proceeds.” Collected proceeds are …

Antecedents And Outcomes Associated With The Individual Stress Response, Matthew Blake Hargrove

Management Dissertations - Archive

This dissertation explores the antecedents and outcomes associated with the individual stress response. It begins with an extensive literature review of three conceptualizations of stress in organizations. Next, the construct psychological capital is explored as a potential moderator of the stressor-stress response relationship. A review of the psychological capital literature is presented including the potential and limitations of current interventions designed to develop psychological capital. A synthetic model for organizational stress is developed and presented. Hypotheses are formulated based on this model. In order to test hypotheses, two tools are developed. First, Psychological Capital Training (PCT), a multimodal intervention designed …

The Road Less Traveled: The Moderating Effects Of Relational Coordination On The Relationships Among Human Capital, Employee Behaviors And Performance, Alankrita Pandey

Management Dissertations - Archive

This dissertation studies the micro-foundations of Strategic Human Resource Management by examining the relationships between human capital, employee behaviors, relational coordination, and performance among individuals within a firm. Multilevel modeling is used to empirically investigate and find evidence for the mediated relationship among human capital, in-role and extra-role behaviors and performance for a sample of 126 registered nurses from a large surgical care hospital in the southwestern United States. To the Strategic Human Resource Management framework, this dissertation also introduces an element of social capital, role-coordination among the registered nurses and others performing the same job, in the same work …

Problems Of Maintaining Adequate Accounting Records For A Non-Profit Organization In Sub-Saharan Africa, John R. Ledgerwood, Stephen N. Morgan

Publications

This paper looks at the accounting challenges faced by a small-scale non-profit organization operating in sub-Saharan Africa. We will look at the case of Enright Flight Ministries, Inc., a 501(c)3 non-profit organization based in Florida that carries out evangelical and humanitarian aid projects in Zambia. Building upon field interviews with administrative staff and project managers, we analyze the various problems facing the organization in maintaining adequate accounting records. After looking at both external and internal problems, we investigate the solutions employed by Enright Flight Ministries to maintain the integrity of accounting systems to derive best practices for the small-scale international …

The Moderating Effect Of Instrumental Job Attributes On The Relationship Between A Firm's Perceived Value Of Diversity And Its Organizational Attractiveness, Jason R. Lambert

Management Dissertations - Archive

Increasingly more firms are targeting both racial and sexual minorities in recruitment ads to attain a diverse work climate. However, the challenge remains of recruiting job seekers without alienating qualified others. Expectancy theory and social identity theory are used to investigate how employee recruitment statements regarding employment-at-will and pay moderate the effect that diversity-supportive recruitment statements have on job seekers' job pursuit intentions and attraction towards a firm. A model is tested that demonstrates an interaction effect between perceived instrumental job attributes and perceived symbolic attributes on the organizational attractiveness of a firm. Implications from the results are discussed, including …

Understanding The Relationship Of Job Embeddedness With Social And Human Capital: The Importance Of Organizational Identification, Aaron R. Moses

Management Dissertations - Archive

This dissertation examines organizational identification as a critical moderator of the outcomes of job embeddedness using a survey sample of employees from a hospital in the Southwestern United States. Results suggest that job embeddedness leads employees to develop different types of human and social capital depending on their organizational identification or disidentification. I conclude that employee outcomes are different depending on how employees view their job-embedded situations and argue that job embeddedness be reconceptualized to account for different reactions to job embeddedness based on organizational identification. Implications for researchers and managers are also discussed.

A Mission-Driven Organization Case Study: The Joshua Collingsworth Memorial Foundation, Laura R. Thomas

Capstone Collection

The purpose of this case study is to explore the development of the Joshua Collingsworth Memorial Foundation (JCMF), a young organization that is dedicated to becoming a fully mission-driven focused entity. The case study will investigate the organization’s ability to remain consistent to its mission. Furthermore, the case study will explore the importance of mission-focus within JCMF. Finally, it will identify the impact the organization’s commitment to mission-focus has had on the organization’s overall health.

Using a qualitative approach, I examined JCMF and its effectiveness toward being a mission-driven organization. The findings and mission specific analysis of the case study …

Serious Gaming Learning: Supply Chain Multi-Agent Web-Based Simulation Game, Ayman Tobail, John Crowe, Amr Arisha

Conference Papers

High levels of complexity and uncertainty, and various sources of risks, create challenges for supply chain networks in achieving satisfactory performance, but advances in Information Technology can help supply chain decision makers predict the magnitude and impact of the risks related to their decisions. The framework proposed in this paper offers a solution that integrates intelligent-agents, simulation modelling, and optimisation. Its friendly, animated, interactive web-based interface is especially designed to engage the user in a ‘serious game’ environment. Each user plays a specific role in the supply chain network, and encounters the consequences of their decisions. The optimisation engine embedded …

The Effects Of Employees' Perceptions Of Performance Appraisal Process Of Readymade Garments Industries In Bangladesh : An Empirical Study, Dhasro Miah, A.K.M. Mominul Haque Talukder

Business Review

This study investigates the effects of employees' perception of performance appraisal process on organizational commitment, job satisfaction, and employee retention in readymade garments sectors. Results indicate a significant positive relationship between employee retention with performance appraisal process. Conversely, organizational commitment indicates a negative but not significant relationship with performance appraisal process. Study recommends that Readymade Garments sector requires fair performance appraisal system to enhance employee's job satisfaction and organizational commitment. It also asserts employers positive perception to employees regarding the performance appraisal implications. Finally, the study commends that collaboration between employers and employees is essential to build an effective performance …

The Challenge Of Managing Safety In Africa, Joseph A. Petrick

Management and International Business Faculty Publications

The authors provided an empirical overview of the African regional and national socioeconomic influences on safety management and the leading causes of non-natural fatalities and injuries: Motor vehicle accidents and work accidents in both the formal and informal sectors. The authors point to three different theoretical approaches to African safety management that address the fact that the rate of motor vehicle deaths, for instance, was about 18 times higher than in the U.S. Recommendations for improving African safety management were also provided.

Building A Systems View Of Strategic Discourse Across Organizational Meetings, Brendan O'Rourke, Martin Duffy

Books/Book Chapters

The purpose of this paper is to explore and expand the theoretical resources available to conceptualise organisational strategy meetings as a ‘system’, rather than as singular strategic events or episodes.

The paper begins by reviewing the Meetings literature to explore the existing theoretical guidance on conceptualising meetings as a collective and integrated set of activities, rather than as singular events in isolation of each other. The Systems literature is reviewed to identify concepts which may be adopted to enable a systematised view of meetings. The central focus of the paper is to explore the theoretical ways through which organisations’ meetings …

Redefining Globalization, Aqueil Ahmad

Walden Faculty and Staff Publications

This article highlights some facts and fallacies about globalization, with a particular reference to the global economy. To explain what is globalization and what it is not is critical both theoretically and practically for nations, corporations, and communities to benefit from it and avoid its negative consequences. Some historical antecedents of globalization and the interactive nature of its structures and processes are highlighted in this article. The analysis is expected to benefit scholars, practitioners, and agents of social change interested and involved directly or indirectly in the impacts and processes of globalization.

Case Study: Evaluating Performance Outcomes Of A Technology Change Management Initiative In A Health Care Organization, Dion Nathanial Johnson

Wayne State University Dissertations

The purpose of this research was to examine a case study by evaluating performance outcomes of a technology change management initiative in a health care organization. This study was developed with an array of issues surrounding change management programs with technology platforms, the management of complex change and the amount of criticism that became the impetus behind the implementation of the Electronic Health Records Management Systems (EHRMS) across the healthcare industry and its long-term transformative effects. Despite recognition that user response largely determined the success of a technology implementation or change management program and the fact significant resources are spent …

Investigating A Leadership Fix For A Suboptimal Mix: A Transformational Leadership Intervention For Teams With Incompatible Personalities, Marcus Daniel Weller

Wayne State University Dissertations

This study uses experimental methodology to examine transformational leadership as a buffering mechanism for problematic personality combinations. 118 German university students comprising 59 dyadic teams participated in a lab-based investigation to examine matched high levels of extraversion within dyadic teams. The presence of transformational leadership (TL) as opposed to a non-leadership intervention was investigated to examine the effects of TL on group members' task performance on both conjunctive and disjunctive tasks. To assess conjunctive task performance, participants performed an employee selection task, and to assess disjunctive task performance participants performed a NASA survival ranking task. Performance was measured against expert …

Crossing The Valley Of Death: A Multi-Sited, Multi-Level Ethnographic Study Of Growth Startups And Entrepreneurial Communities In Post-Industrial Detroit, Marlo Rencher

Wayne State University Dissertations

The intention of this research is to reveal the humanity of the startup experience for American growth companies. What is it about the growth entrepreneurship experience that has been hidden from view? Can we begin to articulate a holistic view of entrepreneurship--including those human universals and culture-bound particulars that must be successfully navigated?

This study is an ethnographic account of three Detroit-based entrepreneurial communities and the people within them. This research examines the sociocultural features of entrepreneurship on three levels. The first level of context for growth businesses to be studied is that of their entrepreneurial community. These communities have …

Satisfaction With Airline Service Quality: Familiarity Breeds Contempt, Tamilla Curtis, Dawna L. Rhoades, Blaise P. Waguespack Jr.

Management, Marketing and Operations - Daytona Beach

The objective of this study is to investigate frequency-of-flight issues and the differences between frequent and non-frequent flyers’ levels of satisfaction and the importance attributed to overall airline service quality and select attributes. The results indicate that the level of satisfaction with overall airline quality and select attributes decrease the more passengers fly. Conversely, the level of importance attributed to airline amenities increased with flight frequency. Perceptions of airline quality may vary between different nationalities and different socioeconomic groups. Differences between the short- and long-haul flights, as well as domestic and international services could also exist. Airline managers need to …

Aligning Strategy And Talent In Creative Professional Service Firms, Deirdre Mcquillan, Pamela Sharkey Scott, Vincent Mangematin

Articles

Purpose: Reliance on individual talent and motivation renders creative Professional Service Firms (PSFs) highly dependent on their ability to attract and mobilise the right individuals. This paper builds an integrated framework showing firstly how creative industry PSFs can differ in their strategy for growth, and secondly how these alternative strategies for growth can influence the firm’s approach to organising and the type of talent required. Design/methodology/approach: Findings are based on a series of interviews with managing directors, senior management and practitioners of architectural organisations in a single country, combined with an extensive literature review. Findings – Our framework illustrates how …

Effectiveness In Executive Decision-Making Bodies: The Role Of Conflict, Chris L. Day, Pilar Pazos

Engineering Management & Systems Engineering Faculty Publications

The theory and practice related to team processes such as communication, coordination, conflict, and their impact on team performance and effectiveness has been focused on principles applied to teams in general and to specific subsets of teams/situations. Executive decision-making bodies are a specialized subset of teams charged with managing strategic and enterprise-wide change typically consisting of talented team members who make decisions having a broad impact on the organizations they lead. Executive decision-making bodies have been largely unexplored in the team research literature. This study presents an in-depth review of prior research exploring the role of input factors and conflict …