Business Administration, Management, and Operations Commons^™

Does Organizational Culture Serve As An Antecedent To The Dynamic Capability Of An Automated Customer Relationship System As An Example Of A Big Data Analytics Program In A Firm? A Case Study, Franklin Gregory Spencer

Theses and Dissertations

This study seeks to determine if and how organizational culture can be an antecedent to the formation and exploitation of a dynamic capability at the firm level. This proposed study method is a holistic single case study of a privately owned multi-state regional independent insurance agency to determine the relationship between organizational culture and the dynamic capability of an automated customer relationship management system (ACRMS). The theoretical framework used in this study is dynamic capabilities developed by Teece, Pisano and Shuen (1997) and further modified and refined by Teece (2014). This framework is based on the premise of the ability …

J Mich Dent Assoc July 2019

The Journal of the Michigan Dental Association

Every month, The Journal of the Michigan Dental Association brings news, information, and features about Michigan dentistry to our state's oral health community and the MDA’s 6,200+ members across the state. No publication reaches more Michigan dentists! This month's issue presents the 2019 MDA Award winners, outgoing MDA president Dr. Deb Peters' presidential address, and the 2019 MDA Annual Session in words and photos.

Two Essays On Market Entry And Exit: Empirical Evidence From Airline Industry, Sina Aghaie

Theses and Dissertations

The proliferation of low-cost competitors has increasingly eroded incumbent firms’ market shares and profitability in recent decades. However, incumbents are still uncertain about how to handle this new challenge. The two essays in this dissertation aim to contribute to the marketing strategy and competitive dynamics literature by exploring the link between incumbents’ marketing-mix activities and low-cost rival’s market entry, exit, and the threat of entry decisions.

In the first essay, I study a common and important phenomenon – the marketing tactics that incumbent firms employ to drive new low-cost entrants out of the market. Specifically, I investigate how incumbents’ price, …

Two Essays On Limiting The Negative Impact Of Product Recalls, Seyyed Amirali Javadinia

Theses and Dissertations

The dissertation is composed of two essays. In the first essay, authors conceptualize recall environment, test its effect on post-recall stock returns and identify the role of recall and product characteristics in moderating this relationship. The authors test their hypotheses on a sample of 90 recall announcements in the automobile industry from 2011 to 2016. The results show that on average, announcing a recall in an intense environment aggravates negative stock returns accruing from the recall. Further, while low reputation brands are mostly prone to this negative impact of recall environment, high reputation brands are less susceptible to this negative …

Altering The Environment To Improve Appointment System Performance, Tugba Cayirli, Kum Khiong Yang

Research Collection Lee Kong Chian School Of Business

Current research on clinicperformance is focused primarily on appointment scheduling rather than shapingthe clinical environments. The goal of this study is to investigate the impactof environmental factors on the total cost performance of a clinic, measured asa weighted sum of patients’ wait times and physician’s idle time and overtime.The environmental factors investigated include the variability of servicetimes, the probabilities of no-shows and walk-ins, the number of appointmentsper session and the cost ratio of physician’s time to patients’ time. The effectsof these factors are evaluated using a near-optimal rule that already adjuststhe patients’ appointment times to minimize the negative effects of …

Two Essays On Investor Attention, Investor Sentiment, And Earnings Pricing, Qiuye Cai

Theses and Dissertations in Business Administration

This dissertation proposes novel direct measures for both firm-level and market-level investor attention and investor sentiment and provides new empirical evidence on the effects of investor attention and investor sentiment on earnings pricing.

The first essay proposes novel direct measures for both market-level and firm-level attention using user activity data from StockTwits.com. To the best of my knowledge, this is the first direct measure of market-level attention. By measuring market-level and firm-level attention separately, I am be able to not only distinguish between attention allocated on market level and firm level but also detach attention from equilibrium outcomes. I document …

Analisa Produk Asuransi Minyak Dan Gas Bumi Dalam Kegiatan Oprasional Usaha Hulu Offshore Pertamina, Kuncoro Haryo Pribadi, Annisa Pratiwi

Jurnal Administrasi Bisnis Terapan

Indonesia as a country that has a lot of natural wealth and natural beauty is famous to reach all corners of the world. Many mining goods owned by the Indonesian nation include: petroleum, gold, silver, nickel, manganese, wood and so on as well as the largest natural gas owned by Indonesia in the world. Thus, we must also be able to make use of the riches wisely and be used as well as possible to be used for the prosperity of the people. The government made various regulations to open mining, process mining products and obtain mining products and channel …

Analisis Faktor-Faktor Pada Pelayanan Tempat Usaha Ritel Indomaret Di Kelurahan Kukusan Depok, Mohammad Ridha, Winda Rohmatul Mardiananingrum

Jurnal Administrasi Bisnis Terapan

Retail industry in Indonesia in recent years experiencing sluggishness due to the rapid growth of online business. Already seen some department stores like Matahari and Lotus has closed its outlets. While this is detected a significant decrease is the fashion retail garment business, and began to affect other sectors such as electronics and furniture. The onslaught of entrepreneurs can also threaten the conventional retail industry in food and household needs such as hypermarkets, supermarkets and convenience stores. The online entrepreneurs have started selling food through social media such as instagram and facebook. The strength of conventional retail business is the …

Key Factors In Implementing Knowledge Management System Based On Project Management (Case Study Pusilkom Ui), Fikri Akbarsyah Anza

Jurnal Administrasi Bisnis Terapan

Digital transformation in every public sector (E-government) already happened this past year. Though, from many IT Projects that previously ran, in average only 15% projects that can be said succeed. Many projects that failed caused by bad strategic and planning, bad management of human resources, lack of technological preparation, lousy implementation without proper preparation and proper acceptance testing. IT Projects are very costly, so we need to handle those problems with appropriate project management. One of the best ways to realize appropriate project management is using a project management system that can utilize proper knowledge management as well. Using post-positivism …

Perhitungan Biaya Satuan Metode Tradisional, Metode Activity Based Costin Studi Kasus : Klinik Hemodialisa Depok, Supriadi Supriadi

Jurnal Administrasi Bisnis Terapan

The purpose of the study is to compare the unit cost calculation method between the Activity Based Costing (ABC) method and the Traditional method. The object used is Hemodialysis (HD) service in a Hemodialysis Clinic in Depok, West Java. This research is a descriptive study, where the data used is secondary data from financial and non-financial records during January 2018 to December 2018 from the HD Clinic. This data is processed to determine the HD service unit costs using 2 methods namely the ABC and Traditional methods. The results of unit cost calculations using 2 methods do not make a …

Analisis Kesiapan Pengimplementasian Ifrs 17 Pada Perusahaan Perasuransian Di Indonesia, Calista Riva Muskitta, Karin Amelia Safitri

Jurnal Administrasi Bisnis Terapan

After a few years, precisely in 2017 the IASB issued IFRS 17 which was the new standard for insurance contracts. This standard improves the shortcomings contained in IFRS 4. The IASB sets limits on the application of IFRS 17 in 2021 with early adoption allowed. This study discusses the readiness analysis of insurance companies in Indonesia applying and adopting IFRS 17 and reviewing the comparison of financial statement calculations using IFRS 4 and IFRS 17. The methodology used in this study, namely the Research Methodology Library Study. Based on the results of the study it can be concluded that if …

Mekanisme Pengkreditan Pajak Pertambahan Nilai Atas Faktur Pajak Masukan Manual, Hadining Kusumastuti, Era Novia Putri

Jurnal Administrasi Bisnis Terapan

This research aims to discusses the mechanism of crediting of Input Tax on Manual Tax Invoice by Taxable Enterprise who have used e-Faktur according to Fiskus and response from PT XYZ on SP2DK issued by Fiskus and Crediting Input Tax system according to the prevailing taxation regulation. The results of the analysis can be concluded that according to Fiskus on Manual Tax Invoice cannot be Tax Credit on e-Faktur, while PT XYZ has responded that the transaction opponents has not yet required to issued Electronic Tax Invoice and according to the prevailing taxation regulation, as long as the Tax Invoice …

Analisis Tingkat Kesadaran Mahasiswa Terhadap Pentingnya Sertifikasi Profesi, Mila Viendyasari, Wahyu Nofiantoro

Jurnal Administrasi Bisnis Terapan

The long-term goal of this research is to be useful for stakeholders at the University of Indonesia and assist The University of Indonesia Professional Certification Intitute. The first target is specifically for the research to be an input for Certification Bofies and University of Indonesian lecturers to always improve socialization regarding the importance of Professional Certification. Secondly, so that students are more aware of the importance of professional certification. This study used descriptive analysis method which aims to provide an overview of an object of research under study through collected samples or data and make generally accepted conclution. The sample …

التجديد الاستراتيجي مدخلا لتعزيز المناعة التنظيمية دراسة تحليلية لأراء عينة من القيادات الادارية في الجامعة التقنية الشمالية وجامعة الموصل, صفاء ادريس عبودي

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.

دور تقنية التكلفة على اساس المواصفات في تحقيق الميزة التنافسية لمواجهة اثار العولمة التطبيق في شركة الاصباغ الحديثة, منال جبار سرور, ميعاد حميد علي, مهند عبد الرحمن سلمان

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.

Perhitungan Cadangan Premi Asuransi Jiwa Dengan Metode Gross Premium Valuation (Gpv), Yulial Hikmah, Halimah Hakeem Khuzaimah

Jurnal Administrasi Bisnis Terapan

Life and general insurance companies must meet the financial health level requirements contained in the Financial Services Authority Regulation Number 71 of 2016, namely sovability, technical reserves, investment adequacy, equity, guarantee funds, and other provisions relating to financial health. The Gross Premium Evaluation (GPV) method is one way to calculate premium reserves. The purpose of this study is to provide information on the mechanism of calculating life insurance premiums using the Gross Premium Valuation (GPV) method using the Indonesian Mortality Table and Corporate Modified Mortality Table. From these results, it is found that the more ideal premium reserves are premium …

امكانية تحقيق التكامل بين المحاسبة القضائية وحوكمة الشركات للمساهمة في الحد من اساليب المحاسبة الابداعية – دراسة تحليلية, بشائر عزيز سلمان, حيدر حسين عذافة

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.

دور المعايير المحاسبية الدولية في تحقيق تماثل المعلومات المحاسبية دراسة مقارنة بين شركات الاستثمار العراقية والشركات الاخرى المدرجة في سوق العراق للأوراق المالية, عبد الامير جبار عبد الله

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.

اختبار انموذج قياس لجودة تصميم نظام المعلومات الادارية بأستخدام التحليل العاملي التوكيدي الخطوات التفصيلية في اطار دراسة تطبيقية, احمد يونس السبعاوي

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.

ادارة الأرباح في المصارف الخاصة واثرها على القيمة السوقية بحث تطبيقي على المصارف الخاصة المدرجة في سوق العراق للأوراق المالية, عباس فاضل علي

Muthanna Journal of Administrative and Economics Sciences

No abstract provided.