Business Administration, Management, and Operations Commons^™

Service Quality Assessment Of Free Trade Port Zone Using Multilayer Quality Function Deployment: An Empirical Study In Taiwan, Sheng-Teng Huang, Ki-Yin Chang, I-Hsuan Su, Ay-Shiou Chiou, Yin-Chi Chen

Journal of Marine Science and Technology–Taiwan

The aim of this paper is to improve the service quality of Taiwan’s free trade port zone (FTPZ), which is the key facilitator for trade activities and economic growth. However, high service quality is important to satisfy FTPZ’s users, investors, and other stakeholders. This study evaluates the service quality of the FTPZ using the multilayer quality function deployment (QFD) technique. Many previous studies on the FTPZ only focused on the points of view of manufacturers, logistics companies, and cargo owners, whereas a service provider (such as the Maritime Port Bureau) has a different viewpoint. To fill this gap, we evaluate …

2020-02-13 Academic Appeals Committee Meeting Minutes, Morehead State University. Faculty Senate., Academic Appeals Committee.

Faculty Senate Records

Academic Appeals Committee meeting minutes for February 13, 2020.

Digital Liability Risk: A Note On Estimating Exposure, Costs, And Implications, Robyn L. Raschke, Michael T. Lee, Kimberly F. Charron, Paulette R. Tandy

Department of Accounting Faculty Research

Digital liabilities are the unknown future costs that occur after an event related to digital assets threatens organizational value. These events emerge from: (1) an IT data breach or cybersecurity failure; (2) IT infrastructure limitations that limit future opportunities; and (3) changes in business models that are limited due to IT infrastructure. Potential digital liabilities are not fully understood and can be difficult to quantify. Derived from prior research, this research note proposes four methods, modified from existing research literature, for estimating the cost of digital liabilities prior to a digital asset compromise. We conclude the research note by discussing …

2020-02-06 Faculty Senate Meeting Minutes, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate meeting minutes from February 6, 2020.

2020-02-06 Faculty Senate Resolution - Planning Committee, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate Resolution, Abolishing Planning Committee, February 6, 2020.

2020-02-06 Faculty Senate Resolution Uar 137.03, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate Resolution UAR 137.03, Faculty Salary Plan, February 6, 2020.

2020-02-06 Faculty Senate Newsletter, Morehead State University. Faculty Senate.

Faculty Senate Records

Faculty Senate newsletter from February 6, 2020.

Passion At Work: A Meta-Analysis Of Individual Work Outcomes, Jeffrey M. Pollack, Violet Ho, Ernest H. O'Boyle, Bradley L. Kirkman

Management Faculty Publications

Academic research on passion is much more complex than the extant literature or popular press portray. Although research on work-related passion has progressed rapidly over the last decade, much remains unknown. We are now just beginning to recognize the different theoretical underpinnings and empirical operationalizations that work passion research has adopted, and the confusion this has generated hampers our understanding of the construct and its relationship to workplace outcomes. Accordingly, we use a meta-analytic examination to study the work-related outcomes of three dominant literature streams of work passion: general passion, dualistic passion (i.e., harmonious passion and obsessive passion), and role-based …

Dental Practice Success Special Issue: Marketing Principles (February 2020), American Dental Association, Publishing Division

Dental Practice Success

No abstract provided.

Evaluation Of Unm's Parental Leave Policy, Julia Fulghum, Karlyn A. Edwards, Charlie Christian, Steven Verney, Lisa A. Marchiondo, Teagan Mullins

ADVANCE Reports

Experiences with UNM’s parental leave policy C215 have been evaluated using the ADVANCE 2018 Main Campus Faculty Climate Survey, a series of junior faculty interviews, and concerns brought to the ADVANCE leadership. Key findings are:

• Women and STEM faculty are more hesitant to use family-leave policies, and perceive greater disadvantage in using them than men and non-STEM faculty
• Sharing of information about, and implementation of, parental leave varies significantly between units
• The attitude of the department chair and senior faculty strongly influence the experience of faculty who use parental leave
• Appropriately implemented, the parental leave policy contributes to faculty recruitment …

Uber, Jeffrey S. Harrison, Bryant Holden, Kelli Mckenna, Scott Mcquiddy, Alex Wiles

Robins Case Network

Uber focuses primarily on the ride-hailing industry, which puts the company in direct competition with regular taxis. The company is like a lot of tech-driven, fast growing entrepreneurial firms in that it still struggles for profitability. Also, the popularity of this new form of transportation has put the company and its close competitors, such as Lyft, in the spotlight of government lawmakers and regulators. If they classify Uber drivers as employees rather than independent contractors, it could dramatically alter the Uber business model. This case is written in the aftermath of the ouster of one of the company’s co-founders as …

The Syndicate Structure Of Securitized Corporate Loans, Z. Guo, Shage Zhang

School of Business Faculty Research

Securitized loans have lower lead bank shares, but larger shares held by non-CLO (collateralized loan obligation) institutional investors than nonsecuritized loans. The result can largely be explained by their degree of information asymmetry and credit risk. We find that lead banks increase their holdings after a nonsecuritized loan becomes securitized, but they do not reduce financial exposure to securitized facilities during the boom of the CLO market. Furthermore, we find that securitized loans do not perform differently from similar nonsecuritized loans. We conclude that differences in syndicate structure are likely shaped by participants’ investment preference rather than a manifestation of …

The Liability Of Disruption, Valentina Marano, Stephen Tallman, Hildy J. Teegan

Management Faculty Publications

Research summary. We study the internationalization-related legitimacy challenges of firms with disruptive business models by using a case comparison of leading sharing economy companies Airbnb and Uber. We show that they are insulated from many traditional legitimacy challenges to multinationals entering host markets, but exposed to others that have not been noted previously. Specifically, we identify a novel market-entry legitimacy challenge, ‘liability of disruption,’ which manifests as regulatory, incumbent business and societal pushback against firms with disruptive business models. After presenting our cross-case analysis, we theorize about the nature and impacts of these three distinct but interconnected forms of host …

Do First Impressions Last? The Impact Of Initial Assessments And Subsequent Performance On Promotion Decisions, Dirk Black, Marshall Vance

Department of Management: Faculty Publications

This paper examines whether and for how long managers’ initial assessments of employee ability influence promotion decisions. Using archival data from minor league professional baseball, we find that, controlling for performance, initial assessments are associated with promotion decisions for at least six years after the initial assessment was made. We also find that initial assessments are positively associated with future performance at the outset of a player’s career, but the association becomes insignificant after a player accumulates on-the-job experience. We show that the weight on initial assessments for promotion decisions declines as additional on-the-job performance signals are observed, reflecting the …

The Influence Of Organisational Culture And Job Satisfaction On Emotional Intelligence And Organisational Performance Of Malaysian Administrative And Diplomatic Officers, Supramaniam Suganthi

Student Works (2020-2029)

As a natural instinct of survival in a competitive environment, organisations inherently aim to achieve high organisational performance. Due to constant global challenges and the volatile environment, organisations are accosted with various challenges. An analysis of Malaysia’s ranking in the IMD World Competitiveness report secured a 12th position in 2014, which dropped to the 24th position in 2017. As public servants play a pivotal part in meeting the competitiveness challenge of a country, this highlights a potential issue in the performance of the public service in improving the nation’s productivity. Hence, this thesis explores the effects of emotional intelligence on …

J Mich Dent Assoc February 2020

The Journal of the Michigan Dental Association

Every month,The Journal of the Michigan Dental Association brings news, information, and features about Michigan dentistry to our state's oral health community and the MDA's 6,200+ members. No publication reaches more Michigan dentists!

In this issue, the reader will find the following original content:

• A cover story on the 2020 MDA Annual Session
• A feature covering student perspectives on the Opioid Crisis
• News you need, Editorial and regular department articles on MDA Foundation activities, Dentistry and the Law, Staff Matters, Headquarters Report, and component news

This issue also includes articles reprinted with permission:

• “Muscle Deprogramming: A Source of Confusion”, …

The Mediation Of Self-Efficacy Between Antecedents And Organisational Citizenship Behaviour In The Public Sector, Abdullah Meor Rashydan

Student Works (2020-2029)

Organisational citizenship behaviour (OCB) has become popular among scholars in organisational behaviour, psychology, and management studies since it significantly contributes to the success of an organisation. Organisational citizenship behaviour plays an important role in organisational settings for its effectiveness and the efficiency of the services or operation provided. Empirical studies on OCB in recent years were mostly conducted in a Western context. However, there is a limit of providing extensive information and in-depth understanding of employee’s citizenship behaviour in Malaysia settings. This study attempts to narrow the gap in the past literature. In the public sector, OCB is highly valued …

Risk Management In The Indonesian Archival Institution, Dyah Srirahayu, Endang Fitriyah Mannan, Ria Triwastuti

Library Philosophy and Practice (e-journal)

An archival institution is one of the institutions that functions as an organization that does not have a priceless archive rescue organization. Like other organizations, archival institutions also experience risks that will affect their operational processes or important records they manage. The purpose of risk management is to minimize the failure received by the institution due to existing risks. This study is to understand how the conditions of risk management in archival institutions, the risks they face and the impacts that occur. This study also aims to map risks in archival institutions ranging from mild to severe impacts, so that …

Local Relational Embeddedness And Subsidiaries' Innovative Performance, Qin Yang, Yong Wang, Crystal Jiang

Management Department Faculty Journal Articles

We examine how foreign subsidiaries’ local networks with clients, suppliers, and research institutes in emerging markets affect their innovative performance by incorporating resource- based view with local embeddedness perspective. Utilizing a survey dataset of 381 multinational corporation subsidiaries in China, we explore both quality and quantity of subsidiaries’ relations with local clients, suppliers, and research institutes and their impact on subsidiaries’ innovative performance. Specifically, we find that high-quality relations with local clients, broader network with local suppliers, and collaboration with local research institutes all contribute to subsidiaries’ innovative performance. The follow-up on-site interviews with senior executives of foreign subsidiaries provide …

Human Capital Is Not Enough: How Offshore Bpo Professionals Use Social Support To Deal With Strenuous Work Conditions, Jonathan W. Whitaker, Violet Ho, Sunil Mithas, Dongwon Lee

Management Faculty Publications

The past decade has witnessed explosive growth in the segment of information technology (IT) professionals who work in the offshore business process outsourcing (BPO) industry. BPO positions are highly regimented and standardized with coercive and normative controls to deter employees from deviating from prescribed work procedures and exercising independent judgment. Coping with these challenges requires a different set of skills than human capital and technical competencies that are discussed in most prior information systems (IS) research. This paper develops theory on the role of social support in employee compensation, and tests the theory using a unique data set of 8,000+ …