Open Access. Powered by Scholars. Published by Universities.®
- Publication
- Publication Type
Articles 1 - 2 of 2
Full-Text Articles in Tourism
Why Do They Do That? Understanding Factors Influencing Visitor Spatial Behavior In Parks And Protected Areas, Abigail M. Sisneros-Kidd
Why Do They Do That? Understanding Factors Influencing Visitor Spatial Behavior In Parks And Protected Areas, Abigail M. Sisneros-Kidd
All Graduate Theses and Dissertations, Spring 1920 to Summer 2023
Visitors to parks and protected areas within the United States and worldwide often visit these areas with a particular destination in mind, such as seeing Old Faithful erupt in Yellowstone National Park or standing on the rim of the Grand Canyon in Grand Canyon National Park. These visitor use destinations, and the pathways leading to them, such as trails and roadways, see high levels of use, and as a result, impacts to soil, vegetation, air, water, soundscapes, and night skies that result from this use. The field of recreation ecology studies these impacts to park and protected area resources resulting …
Measuring Hotel Service Quality: Tools For Gaining The Competitive Edge, Robert C. Ford, Susan A. Bach
Measuring Hotel Service Quality: Tools For Gaining The Competitive Edge, Robert C. Ford, Susan A. Bach
Hospitality Review
As the hotel industry grows more competitive, quality guest service becomes an increasingly important part of managers' responsibility measuring the quality of service delivery is facilitated when managers know what types of assessment methods are available to them. The authors present and discuss the following available measurement techniques and describe the situations where they best meet the needs of hotel managers: management observation, employee feedback programs, comment cards, mailed surveys, personal and telephone interviews, focus groups, and mystery shopping.