Social Work Commons^™

Practice-Based Qualitative Research: Participant Experiences Of Walk-In Counselling And Traditional Counselling, Cheryl-Anne Cait, Michelle J. Skop, Jocelyn Booton, Carol Stalker, Susan Horton, Manuel Riemer

Lyle S. Hallman Social Work Faculty Publications

Walk-in single session counselling is becoming a more widely used model for delivering mental health services across Ontario. This paper reports findings from the qualitative phase of a mixed method study, exploring the experiences of those attending walk-in counselling (WIC) model compared to the traditional service delivery model employing a wait list. We used a comparative case study design for the qualitative phase. Findings reveal that participant outcomes of the walk-in counselling model is influenced by accessibility, how a participant makes sense of the service, and the degree to which a participant is motivated and able to engage in counselling. …