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Understanding Demographics Influence On Teleconsultation Acceptance In Hospital: A Mixed-Method Study, Nurazean Maarop, Khin T. Win, Sukdershan Singh Hs

Faculty of Engineering and Information Sciences - Papers: Part A

The aim of this study is to explore and understand the influence of demographic factors on teleconsultation acceptance in Malaysian government hospitals. The materials of this study are based on an exploratory mixed-method study involving semi-structured interviews with key informants and questionnaires survey of health care providers. The prominent influence of demographic aspects over the acceptance of teleconsultation technology from the mixed methods standpoint is further discussed. The findings of both results provide evidence to suggest that teleconsultation acceptance differs across the types of hospital, distance between referring and referral hospital, role of teleconsultation, and user's computer ability. Interestingly, user's …