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Full-Text Articles in Social Psychology
Examining The Nature And Consequences Of Interfunctional Bias In A Corporate Setting, William Adam Powell
Examining The Nature And Consequences Of Interfunctional Bias In A Corporate Setting, William Adam Powell
Doctoral Dissertations
Interfunctional bias is examined in this dissertation as a potential barrier to interfunctional cooperation. Interfunctional cooperation is desirable in modern corporate organizations as a contributor to effective service delivery, operations planning, and sales performance. Interfunctional stereotyping, prejudice, and discrimination are hypothesized to relate positively, and together provide the bias-based theoretical basis through which barriers to interfunctional cooperation can be more thoroughly understood. Based on the extant literature in marketing and psychology, competing models of interfunctional bias are developed and hypothesized. In the first of three studies a questionnaire-based survey of supply chain employees’ perceptions of salespeople permitted the examination of …
"Black People Don't Tip": Racism In The Restaurant Industry, Hortance E. Houngbeke
"Black People Don't Tip": Racism In The Restaurant Industry, Hortance E. Houngbeke
Undergraduate Research Posters
Due to discrimination, waiters are less likely to provide good customer service to their black dinners solely based on the assumption that they are poor tippers. The theory of discrimination is the foundation of this observational study where attentiveness is measured to reflect waiters’ avoidance of African American diners. Assuming waiters start with their preconceived notions about Black customers, this research will use the critical race theory to determine if waiters are less attentive to African American diners. To further understand the subtle discriminatory behavior of waiters toward African Americans, this study analyzes observational data from a sample of waiters …