Industrial and Organizational Psychology Commons^™

Exploring The Influence Of Emotional Labour, Emotional Intelligence, Emotional Regulation, And Emotional Valence On Employee Job Satisfaction And Burnout, Kirsty Lee Wilson

Theses : Honours

This thesis investigated the measures of emotional labour surface acting and deep acting, emotional intelligence, emotional regulation and positive and negative affect as influences on employee wellbeing outcomes of job satisfaction and burnout. A questionnaire was administered to over 2,000 client-facing employees in the USA and Canada. Results from the data analysis found that employees subjected to high levels of emotional labour in client facing roles experienced higher levels of negative affect or outlook. Those scoring higher on the emotional labour surface acting subscale scored significantly higher for negative effect. Additionally, higher scores in deep acting emotional labour were also …

Exploring The Preparedness Of Novice (Student) Paramedics For The Mental Health Challenges Of The Paramedic Profession: Using The Wisdom Of The Elders, Lisa Holmes

Theses: Doctorates and Masters

This study investigates the preparedness of novice (student) paramedics for the mental health challenges of the paramedic profession and identifies the coping strategies used by veteran paramedics to successfully meet these challenges. The lived experience of veteran paramedics is utilised to provide this important assistance.

Initially, two surveys were developed and administered to 16 course coordinators and 302 students of the 16 accredited undergraduate degree paramedicine courses across Australia and New Zealand, to identify the perceived need (for preparation) within the curriculum. In addition, the anticipations, confidence and fears of novice (student) paramedics, course coordinators and veteran paramedics were also …

Workplace Bullying: An Exploratory Study In Australian Academia, Manish Sharma

Theses: Doctorates and Masters

Workplace bullying is a behaviour which adversely affects individuals, organisations and the community at large. While substantial research has been conducted on workplace bullying in different work settings, limited research exists on this behaviour at universities; no comprehensive studies have to date been conducted in the context of Australian academia. This study therefore contributes through breaking new ground by exploring bullying within the increasingly corporatised and competitive Australian higher education sector. New Public Management (NPM) practices, diminished government funding, and limited resources risk transforming this sector into a full-fledged industry focused on corporate objectives to achieve operational profitability. Universities’ primary …

Australian Psychologists' Perceptions And Experiences Of Client Threats, Penny Hyde

Theses: Doctorates and Masters

There is empirical evidence that workplace violence is increasing, particularly in settings where health care professionals such as psychologists are employed, and often these incidents are perpetrated by clients. Given that client violence can have wide ranging and serious consequences, it is not surprising that researchers are focussing on this issue. One notable finding is that psychologists feel that they do not have the training or confidence to manage the violent behaviour of clients. A review of the relevant literature was undertaken to determine why psychologists feel ill prepared for such incidents. Whilst there is a wide range of definitions …

The Role Of Resilience In Individual Innovation, Muhammad T. Amir

Theses: Doctorates and Masters

Organisations in today‘s changing environment face significant challenges, requiring continual innovation. A critical factor in their response may be employees‘ resilience, the ability to apply high levels of effort and persistence while initiating, promoting and applying new ideas. However, despite growing evidence of the value of many positive psychological characteristics in organisational behaviour, the role of resilience in individual innovation has received little attention in the literature.

This thesis describes two studies of this issue. First, current perspectives and definitions of resilience were reviewed, revealing a need for an improved definition, a re-examination of its dimensions and a new measure. …

Recruitment Discrimination Against Middle Eastern People In Western Australia : The Case Of Accountants, Tiny Pinkerton

Theses : Honours

The population of all Western countries are ageing and humanitarian efforts saw increasing numbers of people from Middle Eastern origin settle in Australia. Whilst older people are encouraged to remain in paid employment longer, it is not clear whether Middle Eastern people and the older population are as readily hired as are Anglo Australians and the younger population. Pairs of fictitious, unsolicited job applications were used to test for age and racial discrimination of Middle Eastern people in the Western Australian labour market. The study employed a 2 x 2 between subjects design with race (Anglo Australian and Middle Eastern) …

The Life Individual Resilience Scale And Cognitive Reflection Test : Predictive Utility In Special Forces Selection, Anthony Moffitt

Theses : Honours

The use of psychometric testing by the military in the screening and selection of its personnel has played a significant role in test development (Aiken, 1997). Several studies have demonstrated the utility of such tests to identify and select elite Special Forces personnel specifically for their employment in complex and dangerous environments (Picano, Roland, Williams, & Rollins, 2006). Research of additional discrete personal attributes beyond traditional cognitive ability and personality traits has inspired studies into the measurement of specific aspects of performance, including perseverance, hardiness and decision-making (e.g., Beal, 2010; Temby & Drobnjak, 2010). However, the empirical evidence for these …

The Psychological Wellbeing Of Women Operating Mining Machinery In A Fly-In Fly-Out Capacity, Anne Bailey-Kruger

Theses: Doctorates and Masters

The present study aimed to address the gap in the current mining research by investigating women’s experiences of working in the mining industry in a “bluecollar” work role and the impact of fly-in fly-out (FIFO) mining on their wellbeing. An Interpretative Phenomenological Approach (IPA) was used as a framework to explore the experiences of 19 female machine operators through in-depth interviewing at one mineral mine site in Queensland, Australia. IPA analysis revealed three themes as identified by the participants. The first theme described how workplace barriers to job progression were salient issues for the women, particularly in respect to discrimination …

Living Fifo: The Experiences And Psychosocial Wellbeing Of Western Australian Fly-In/Fly-Out Employees And Partners, Anne M. Sibbel

Theses: Doctorates and Masters

Using a concurrent multi-methods design employing both quantitative and qualitative methodologies this study investigated the psychosocial wellbeing Western Australian fly-in/fly-out (FIFO) mining employees and their partners. The quantitative phase of the study assessed the psychological wellbeing, relationship satisfaction and perceptions of family function of 90 FIFO mining employees and 32 partners of FIFO employees using the General Health Questionnaire 12, the Dyadic Adjustment Scale and the Family Assessment Device. Analyses revealed that both FIFO employees and their partners are within the norms for healthy functioning on the scales and sub-scales of the measures of psychological wellbeing, relationship satisfaction and perceptions …

Exploring The Practice Of Members Of The College Of Forensic Psychologists: A Step Towards Conceptualising Forensic Psychology In Australia, Brooke Harvey

Theses : Honours

Australia is moving towards the proposed National Registration and Accreditation Scheme for Health Professionals, which would entail a unified national registration system for various health professions including psychology. Under this scheme, the Council of Australian Governments has indicated that specialist title in psychology may exist at a national level for the first time. As specialist areas are likely to align with the Australian Psychological Society's (APS) Colleges, forensic psychology is likely to be recognised as a specialty. This raises the question of what model of forensic psychology will be adopted at a national level. Currently the model of forensic psychology …

An Exploration Of Generation Y'S Experiences Of Offshore Fly-In/Fly-Out (Fifo) Employment, Tayla Carter

Theses : Honours

Australia is currently experiencing an ageing of its population, which has the potential to significantly impact on society, namely, employment. With the entry of Generation Y (Gen Y), the Australian workforce consists of four generations who are working increasingly longer hours. Extended working hours has been recognised as a risk factor for several undesirable consequences and is distinctive of fly in/fly out (FIFO) employment. The purpose of the review is to explore the literature which addresses the impact of FIFO employment with a following emphasis on issues surrounding Gen Y. A range of published work was incorporated from the fields …

The Whistleblower In The Workplace: The Influence Of The Personal Characteristics Of Individuals Who Have Blown The Whistle In One Australian Context, Sharan Kraemer

Theses: Doctorates and Masters

Whistleblowing is not a new phenomenon but recent technological advances, which make corrupt behaviour difficult to hide, have exposed whistleblowingg as a burgeoning problem on several levels: international, national and local. Whistleblowing presents problems not only for the organisation which must deal with the offender, contain any damage to its reputation and manage the problems that enabled the corrupt behaviour in the first place; but it presents problems for the whistleblower. While ultimately an organisation may benefit from a whistleblower's action, the whistle blower's journey is rarely without sacrifices. Individual whistleblowers must call upon personal strengths to report misconduct despite …

An Exploratory Cross-Cultural Investigation Of The Organisational Strategies Employed To Prevent And Ameliorate Workplace Bullying In University Settings, Dragana Krestelica

Theses: Doctorates and Masters

Workplaces abound in conflict. Individuals within organisations are therefore vulnerable to a wide range of intimidating interactional tactics. These tactics can have an extremely negative impact upon individual workers and upon subsequent organisational performance. Consequentially, the diverse forms of organisational social harassment, and specifically bullying, place a large financial burden upon both organisations and nations. Therefore, the identification of strategies used to prevent and ameliorate workplace bullying and an examination that highlights their comparative success or failure is of great importance for all employers, employees and government. This study focuses upon those strategies used to prevent and ameliorate such workplace …

An Analysis Of The Relationship Between Organizational Culture And Occupational Stress: Perceptions Of Employees Following A Merger, Brent J. Pasula

Theses: Doctorates and Masters

There is a growing body of literature regarding the physiological and psychological effects of stress resulting from the increasing concern about occupational stress. This study attempts to fill an identified gap within epidemiologic literature by examining whether organizational culture has an influence on the level of occupational stress, perceived by employees, following the merger of their company with another. To explore this relationship, five research questions were examined using a data gathering process that consisted of a self-administered survey to measure psychosomatic strain, stress-inducing work demands, and organizational culture.

Person-Job Fit In The Changing Work Environment : Models For Office Workers And Teleworkers, Sharon C. Elsley

Theses : Honours

This thesis empirically examined the theoretical domain of Person-Job Fit proposed by Edwards (1991). Two models were tested with data collected from a sample of 101 Office Workers and 101 Teleworkers categorised as professional, managerial, clerical, technical and sales. The adequacy of the two models was tested using Partial Least Squares (PLS) analysis. The Person-Job Fit model found that measures of Abilities, Desires, Supplies and Demands were equally predictive of Personal and Organisational Outcomes for both groups. Commensurate measures were employed for Desires and Supplies. The h1ended Person-Job Fit model included the meaning of home (Groves, 1996b), which was hypothesised …