Industrial and Organizational Psychology Commons^™

A Comparison Of The Efficacy Of Gutter Pan And Curb Top Placement With A Full Gateway Configuration Of The In-Street Sign On Driver Yielding To Pedestrians, Erik Newton

Masters Theses

Driver yielding behavior at crosswalks directly affects pedestrian safety. In this study we examined whether the placement of the signs in the gutter pan or on top of the curb, while using a full gateway configuration of the in-street sign, influenced the efficacy of the treatment. Data were collected at sites using both in gutter and on top of curb full gateway configurations. The gutter pan configuration resulted in a higher percentage of driver yielding behavior to pedestrians in the crosswalk. The gateway treatment was shown to be more effective in the gutter pan configuration than the curb top configuration …

Analysis Of Advance Placement Distance Of The Gateway In-Street Sign On Increased Yielding Distance, Joshua Turske

Masters Theses

The National Highway Traffic Safety Association (2018) reported approximately 6,000 pedestrians were fatally injured by vehicles in 2016, with an increasing trend in fatalities over the past decade. The gateway configuration of In-Street signs has been shown to produce an increase in the percentage of drivers yielding right-of-way to pedestrians; this study examined at what distance in advance of the gateway the configuration was most effective in inducing drivers to yield right of way further in advance of the crosswalk. This study also counterbalanced time of day across placement distances. Data were collected on all vehicles that passed through the …

The Effects Of Feedback Modality On Performance, Garrett D. Warrilow

Masters Theses

Giving employees information about their performance is a common method for employers seeking to improve or change performance. With the popularity of the internet and computers feedback today is often provided through emails, text messages, and video meetings. While feedback has continued to evolve within and across organizations little has been done to assess the impact its delivery through various modalities has. This study explored and evaluated the relationship between the modality which objective feedback is delivered, and the differential effects it produced on performance of a check entering task. This experiment was a laboratory study employing a between-group repeated …

The Effects Of Electronic Response Systems On Student Learning, James D. Morrison

Masters Theses

One of the most technologically advanced methods of implementing active student responding is the electronic response system (Judson & Sawada, 2002). This technology is known under several names including audience response system, classroom response system, and colloquially as clickers (Smith, Shon, & Santiago, 2011). To accurately assess the impact of clickers on learning performance and classroom achievement, more quantitative analysis and systematic replication of studies was needed (Kay & LeSage, 2009). This study examined the effects of ASR questions on exam performance in two sections of an organizational psychology class for majors and non-majors. A social validity questionnaire was also …

The Effects Of The Temporal Placement Of Feedback On Performance And Skill Acquisition Of A Medical Data Entry Task, Nathan Bechtel

Masters Theses

This study was conducted in a laboratory, and compared the effects of the temporal placement of feedback on task performance and skill acquisition. Temporal placement offeedback refers to the timing offeedback delivery relative to performance. Two temporal placements were examined: feedback immediately after performance and feedback immediately prior toperformance. The experimental design utilized was a form of Latin square design that included a combination of one between-group and two within subjects factors. Participants were randomly assigned to one of three groups, which differed only in the phase order utilized. Participants performed a data entry task intended to replicate thejob of …

Using Normative Messages And Incentives To Improve Organizational Performance, Anna L. Conard

Masters Theses

While social norms have been a popular area of study among social psychologists, they have yet to receive much consideration from an Organizational Behavior Management (OBM) standpoint. Much of OBM research has focused on consequences and the utilization of incentives to improve organizational performance. Such research has shown incentive systems to have sustaining, long-term effects on behaviors. The purpose of the current study was to evaluate the impact of normative messages and lottery incentives on organizational performance. Participants were randomly assigned to one of four experimental conditions: a) Standard Message with Lottery Incentive, b) Standard Message without Lottery Incentive, c) …

Using Behavioral Interventions Amongst Unionized Workers To Increase Attendance, Marlies Hagge

Masters Theses

Employees’ attendance is fundamentally relevant for running a successful business. However, in many companies absences far exceed the national average of about 3% and pose a significant problem to the company’s overall success. This study compares the effectiveness of different low-cost behavioral interventions in order to increase attendance and specifically decrease the amount of avoidable absences from 6.3% overall absenteeism during baseline. Participants include 45 unionized custodians in 6 groups at a large Midwestern university. Interventions were introduced for 4 of the groups while the remaining 2 groups served as a control. Treatments evaluated include public recognition for perfect attendance, …

The Effects Of Altering Response Effort During Data Collection On Observer Accuracy: Data Collection Procedures On Hand Hygeine Compliance, Krista Hinz

Masters Theses

When dealing with human observers and error, tight control in data collection and methodology is essential for accurate representation of compliance. Although observational studies are popular, little has been done to study the integrity of human observers and the data collection process. Incomplete analysis of data collection integrity threatens functional findings, leading to problematic interpretation and decreased replication. The purpose of the current study was to assess whether manipulating the response effort associated with data collection has an effect on the accuracy of data collection. Participants of the study were undergraduate psychology students at a Midwestern university who were enrolled …

The Effects Of Feedback On The Accuracy Of Completing Flight Checklists, William G. Rantz

Masters Theses

This study examined whether pilots completed airplane checklists more accurately when they received post-flight graphic and verbal feedback. Participants were 8 college student pilots with instrument rating. The task consisted of flying flight patterns using a Personal Computer Aviation Training Device. The main dependent variable was the number of checklist items completed correctly per flight. A multiple baseline design across pairs with reversal was used. During baseline, the average number of correctly completed items per flight varied considerably across participants, ranging from 21 to 39 out of 40. It increased to near perfect levels for all participants after they were …

An Evaluation Of The Impact Of Computerized Physician Order Entry On Medical Errors, Shannon Loewy

Masters Theses

The purpose of the present study was to examine the effects of a computerized physician order entry (CPOE) system on medication error. The study took place in a 343-bed hospital in the pediatrics inpatient unit. During baseline, participants placed medication orders in the same manner that they always had, handwriting them on a specific form and handing the form to the unit clerk who then faxed the order to the pharmacy. In the CPOE phase, participants used the computerized system to place orders, which were electronically sent to the pharmacy. The primary dependent variable was errors made during physician medication …

The Effects Of A Still-Photo Computer Module Without Feedback On Ergonomic Behaviors, Rhiannon M. Fante

Masters Theses

The purpose of the present study was to examine the effects of a still-photo computer training module without feedback on safe positioning of individuals performing an assembly task and a lifting task using a multiple baseline design across behaviors and tasks. The study took place in an analogue office setting and participants were 6 college students. The dependent variable was the percentage of observations scored as safe and each session was recorded via a hidden camera. During each session, participants completed a 5 minute assembly task followed by 2 lifts and this task sequence was repeated a minimum of four …

Reducing Wait Times In A Hospital Pharmacy To Promote Customer Service, Julie M. Slowiak

Masters Theses

The quality of service received by a customer affects their satisfaction with the organization. To increase the probability that customers will return to an organization, it is critical that customers are satisfied with the organization's services. The amount of time customers spend waiting in line can affect their satisfaction with an organization's services (Gail & Lucey, 1997). This study examined the effects of a single intervention versus a combined intervention package to reduce wait times in a hospital's outpatient pharmacy. Customer satisfaction ratings were collected to determine the effect of a reduction in wait time on customer service satisfaction with …

The Effects Of Self-Monitoring On Safe Postural Performance, Nicole Gravina

Masters Theses

The purpose of the present study was to examine the effects of self-monitoring on safe positioning of individuals performing a typing task and an assembly task using a multiple baseline design across behaviors and tasks. The study took place in an analogue office setting with seven college student participants. The dependent variable was the percentage of observations scored as safe and each session was recorded via a hidden camera.. During baseline, participants received information regarding safe positions and then completed a typing task and an assembly task during nine-minute sessions. In the self-monitoring phase, participants recorded whether a targeted posture …

The Effects Of On-The-Spot Observations In A Behavioral Safety Application, Sigurdur Oli Sigurdsson

Masters Theses

The purpose of this study was to examine the effects of a package intervention on critical safety behaviors and conditions in a food and drinking industry setting. The intervention involved training a sub sample of employees to conduct safety observations, providing all employees with safety information, and posting weekly graphic safety feedback on six safety-related variables based on employee observations. A multiple baseline design across departments was used to assess the effects of the interventions in two dining services kitchens on the campus of a midwestem university. Overall, the intervention implemented in this study had mixed effects on safety behavior, …

The Effects Of A Management System In A Non-Profit Association, Lori H. Miller

Masters Theses

The primary challenge for non-profit associations is carrying out the functions that meet the various needs of their members or Board of Directors with restricted income. In many non-profits there are numerous tasks to complete with few personnel. Existing literature on the topic of non-profit management has limited applicability regarding managing staff performance. The current study examined the effects of a management system that included weekly meetings, goals and feedback on the performance of four employees in a non-profit association.

This study was an ABC group design where Condition 'A' consisted of weekly meetings and goal setting, Condition 'B' consisted …

Effective Supervision In Community-Based Services From The Developmentally Disabled, Laura L. Methot

Masters Theses

This study investigated the effects of a supervisor training program on the subsequent use of objective measures and contingent consequences by a manager when monitoring and evaluating the performance of supervisors, and by supervisors when monitoring and evaluating the performance of direct care staff in a human service agency. Data also were collected to examine whether changes in supervisor performance produced changes in the direct care staff's use of contingent consequences for client performance and changes in client behaviors. One manager, 4 supervisors, 7 staff and 16 clients from an employment training center and a group home participated in the …

Correlates Of Job Satisfaction Among Private Sector Employees In Saudi Arabia, Abdullah Al-Helelah

Masters Theses

The primary objectives of the present study were to explore the level of job satisfaction and commitment among private sector employees in Saudi Arabia, and to examine the relationship between job satisfaction and employees' commitment.

Seven alternative hypotheses were tested against seven null hypotheses. Chi-square (x^2) was the test statistic for all seven hypotheses. The critical value of chi-square was determined by the degrees of freedom (df) and an alpha level of.05. Three hypotheses were confirmed that related job satisfaction to employees' commitment, satisfaction with length of working hours, and satisfaction with opportunities for interaction with co-workers on the job. …

Effects Of Checklists And Feedback On Interviewer Documentation Errors, Ann Lynn Linklater

Masters Theses

A multiple baseline design was used to compare the effectiveness of checklists and feedback to improve marketing research telephone interview documentation. Three measures based on the combined errors of four interviewers were obtained: (1) errors per completed interview, (2) errors per interview with errors, and (3) most frequently occurring error in each of three error groups. The effects of three additional factors believed to affect interviewer performance were also investigated: (1) marketing research project, (2) complexity of the interview, and (3) lead worker responsible for editing completed interviews.

Only slight, mostly positive changes were visually evident across the dependent measures. …

The Effects Of Public-Posted Feedback On The Use Of A Photocopy Machine By Faculty In An Academic Department, Shijing Hu

Masters Theses

This study assessed the effects of a public-posting intervention on photocopy machine use by faculty members in an academic department. Public posting included posting of a chart that displayed number of copies made each week by individual faculty members along with the average cumulative rate of copying for previous weeks for each person. The intervention was applied in an A-B-A reversal design where data were collected prior to the intervention under usual conditions (A), during public posting (B), and after the public posting intervention was removed and usual conditions were restored (A). The results indicated that: (1) number of copies …

The Effect Of Public Posting And Supervisor Recognition On Treatment Team Performance In A Mental Health Institution, Susan Mencarelli

Masters Theses

This study compared the effects of public posting and supervisor recognition on the performance of professional staff in a mental health institution. Eleven indicators of successful performance in the writing of patient treatment plans were established after an analysis of existing standards. Seven treatment teams comprised the subjects of the study and included psychiatrists, psychologists, social workers, nurses, activity therapists, and residential care aides. Group performance data were used. The measurement and scoring systems which were developed proved to be highly reliable.

Neither form of performance feedback resulted in consistent improvement in performance on any of the eleven indicators. This …

The Differential Effects Of Performance Monitoring And Performance Contingent Consequences In A Laboratory Setting, Julie A. Glasser

Masters Theses

A simulated work task, consisting of paper and pencil quality control inspection, was used to examine the effects of performance monitoring and performance-contingent feedback on the quality and quantity of work produced. Six subjects were exposed to two treatment conditions. During monitoring only, a supervisor checked performance by asking subjects about their progress. During performance-contingent feedback, a supervisor informed subjects of the number of correct inspections completed on a sample page and summarized the quality of their work in a brief statement. Performance was measured in terms of error detection accuracy (errors missed and false error detections) and rate of …

A Survey Of Computer Use In Occupational Therapy Fieldwork Sites, Martha E. Parks

Masters Theses

Eighty-three Western Michigan University occupational therapy fieldwork sites were surveyed to determine: (a) extent of computer use, (b) diagnostic categories with which computers are used, (c) extent of computer knowledge of registered occupational therapists (OTRs), and (d) adequacy of computer knowledge of fieldwork students. Forty-seven (56.6%) of the 83 surveys were returned. OTRs at 36 (76.6%) of the 47 sites currently use computers. Word processing is the most common way in which these OTRs use computers. The most common clinical use of computers is perceptual/motor assessment and treatment, while the most common research use of computers is for report writing. …

A Comparison Of The Effects Of Two Individual Monetary Incentive Systems On Work Productivity: Piece-Work Pay Versus Base Pay Plus Incentives, Kirk L. Gillette

Masters Theses

This study compared the effectiveness of a piece-rate pay system in which 100% of the subject's pay was incentive-based with a base pay plus incentive system in which approximately 30% of the subject's pay was incentive-based. Two experiments were conducted. In each experiment, six subjects were exposed to both pay systems using a within-subject reversal design. Subjects participated in 6 to 9 three-hour sessions (Experiment 1) or 9 to 14 four-hour sessions (Experiment 2). Simulated bank checks with differing cash values were presented on a computer screen, and subjects entered the cash values using the computer keyboard. The dependent variable …

The Effects Of Daily And Weekly Supervisor Feedback On The Performance Of University Clerical Staff, Christopher Benjamin Turla

Masters Theses

This study evaluated the effectiveness of a feedback system developed to increase the productivity and job satisfaction of clerical staff in a university unit that admitted and audited students. Weekly and daily feedback were compared. Employees self-recorded the quantity and type of tasks completed throughout the study. In feedback condition 1, the supervisor delivered feedback once a week to two employees and everyday to three employees. In feedback condition 2, feedback frequencies were switched such that employees who first received weekly feedback received daily feedback, and employees who first received daily feedback received weekly feedback. Job satisfaction was measured before …

The Effects Of Goal Setting And Supervisory Feedback On Staff Performance In A Human Service Setting, Michael D. Mack

Masters Theses

Goal setting and supervisory feedback were examined to determine their relative effects on the performance of direct care staff. The performance of five staff from a day treatment program for developmentally disabled adults was measured. The specific performance measure of interest was staff implementation rates of daily training programs with clients. The results demonstrated that adding performance feedback to goal setting had minimal impact on staff performance. Yet, goal setting alone as an initial technique was effective in improving the performance of staff. Unfortunately, the long-term effects of goal setting alone may be less desirable than these initial data indicate. …

The Effects Of Quality Contingent Extrinsic Rewards On Intrinsic Motivation, Kimberly Ann Filler O'Connor

Masters Theses

Although many studies have shown that performance-contingent rewards increase performance quantity, few have examined whether quality contingent rewards increase quality. One objective of the present study was to determine whether quality contingent rewards would improve quality.

A second, independent objective was to determine whether extrinsic quality contingent rewards would decrease a person's intrinsic interest in and quality performance of a task following termination of those rewards. To date, no other studies have examined the effects of quality contingent rewards on intrinsic interest and quality performance.

The results indicated that quality performance-contingent rewards do improve quality. Quality contingent rewards increased quality …

The Effects Of Immediate Versus Delayed Feedback On Error Detection Accuracy In A Quality Control Simulation, Matthew A. Mason

Masters Theses

A computer simulation was developed to examine the effects of immediate versus delayed visual feedback on the accuracy of identifying specified aberrations in sample stimuli. In a self-paced computer tutorial, subjects learned to identify particular aberrations in a schematic diagram of a hard disk drive. During experimental sessions, subjects were exposed to a series of 200 samples presented four at a time sequentially on a computer screen, and were required to indicate with a computer mouse whether or not each sample drive contained an aberration. Accuracy of error detection was assessed under four experimental conditions: (1) self-paced, immediate feedback; (2) …

The Effects Of Public Posting On Job Performance With And Without Supervisory Participation, Jan Marie Miller

Masters Theses

The intervention was tested using a sequential presentation of conditions to assess the performance of clerical employees in a university admissions office. Ten workers received feedback on completion of mailroom tasks on a daily basis. Tasks included time of mail delivery and accuracy and quantity of responses to information requests. For mail delivery, two intervention elements were applied. First, group performance data were posted publicly. Second, verbal feedback from a supervisor was added to public posting. Improvement in time of mail delivery was observed when public posting was implemented; however, no reliable improvements were observed when supervisor feedback was added. …

Improving The Performance Of Corporate Instructional Designers, Karolyn A. Smalley

Masters Theses

The purpose of this study was to determine to what extent the job aid developed by Brethower (1968) controlled instructional designers’ behavior so that they effectively and efficiently produced performance-based learning programs. This study consisted of developing and testing two iterations of the Analysis-Design Instructional Guide (job aid). Instructional designers who used either version of the job aid were able to meet a higher percentage of general criteria for performance-based learning programs than designers who did not. In addition, they took less time to develop programs than industry norms suggest. Even though the behavior of the designers was not completely …

How Work Experience Affects Personnel Selection, Donna T. Klein

Masters Theses

The literature concerning how work experience affects personnel selection for recent college graduates is reviewed and found to be unimpressive. This present study was designed to analyze employers' perceptions of work experience when considering recent college graduates for employment. A survey consisting of three resumes was reviewed by 56 small businesses (employing 100 or fewer people). The three resumes differed with respect to one of the part-time jobs: an internship, work related to field of study, or non-related work experience. The results showed that an internship was consistently rated better at the 0.05 level over related/nonintern and non-related work experiences. …