Industrial and Organizational Psychology Commons^™

Improv To Improve Interprofessional Communication, Team Building, Patient Safety, And Patient Satisfaction, Candace A. Campbell

Doctor of Nursing Practice (DNP) Projects

The purpose of this process improvement project was to implement a test of change within a healthcare team utilizing applied improvisational exercises (AIEs), and to lay the groundwork for more effective inter- and intra-professional communication.

Literature review: AIEs have been shown to facilitate individual participant communication strengths through a process of un-learning certain common behavioral habits, and learning new habits that assist in creating and expanding closed-loop communication. Such un-learning and learning enriches the participant’s awareness of the environment and encourages participant adaptability through positive group interactions.

Method: An all-day AIE seminar/workshop was conducted with members of two healthcare teams …

Preventing And Responding To Workplace Bullying: Best Practices Guidelines, Worksafe New Zealand

University of Nebraska Public Policy Center: Publications

BULLYING IS A WORKPLACE HAZARD

Workplace bullying is a significant hazard in New Zealand. It affects people physically and mentally, resulting in increased stress levels, decreased emotional well-being, reduced coping strategies and lower work performance.

Employers who don’t deal with it risk breaching the: Employment Relations Act 2000 (ERA), Health and Safety in Employment Act 1992 (HSE Act), Human Rights Act 1993 (HRA), Harassment Act 1997 (HA).

BULLYING IS BAD FOR BUSINESS

Its effects can reduce productivity and disrupt workplaces through: impaired performance, increased absence, low morale, more mistakes and accidents, loss of company reputation, resignations and difficulty recruiting, poor …