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Industrial and Organizational Psychology Commons™
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Full-Text Articles in Industrial and Organizational Psychology
911,What's My Emergency? Emotional Labor, Work-Related Rumination, And Strain Outcomes In Emergency Medical Dispatchers, Jessica Lee Deselms
911,What's My Emergency? Emotional Labor, Work-Related Rumination, And Strain Outcomes In Emergency Medical Dispatchers, Jessica Lee Deselms
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The work of Emergency Medical Dispatchers (EMDs) is filled with a variety of stressors, and one of those being emotional labor. Despite research on emotional labor, few studies have quantitatively examined this construct within EMDs. Compared to the plethora of emotional labor literature that focuses on the display of positive emotions, EMDs are required to suppress or neutralize any negative reactions they may experience. Hence, this study was concerned with the further examination of emotional labor, physical health outcomes, burnout, and job satisfaction in a unique population. Additionally, the construct of work-related rumination is in its infancy. It can be …
Fitting Flow: An Analysis Of The Role Of Flow Within A Model Of Occupational Stress, Jeffrey Alan Dahlke
Fitting Flow: An Analysis Of The Role Of Flow Within A Model Of Occupational Stress, Jeffrey Alan Dahlke
All Graduate Theses, Dissertations, and Other Capstone Projects
Positive psychologists and occupational health psychologists have been studying similar topics for many years, but only recently has the construct of flow been incorporated into stress research. There is a great deal of overlap between the theories on stress and flow, with flow seeming to fit very nicely within the domain of stress as an analogue to eustress. In the limited studies in which stress and flow have been investigated together, researchers' results have shown promise for the integration of these topics into a common model. In this study, survey responses from 509 adult workers were analyzed to test how …