Open Access. Powered by Scholars. Published by Universities.®
Experimental Analysis of Behavior Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 1 of 1
Full-Text Articles in Experimental Analysis of Behavior
Sustaining Continuous Improvement In Public Sector Services Through Double Loop Learning, Chris Buckell Msc, Mairi Macintyre Assoc. Prof.
Sustaining Continuous Improvement In Public Sector Services Through Double Loop Learning, Chris Buckell Msc, Mairi Macintyre Assoc. Prof.
International Conference on Lean Six Sigma
Abstract
Purpose: Public Service Organisations (PSOs) are facing continuing funding challenges and increased pressure to maintain and improve service delivery with fewer resources. One response, with the promise of improving efficiency rather than cutting services, has been to implement Continuous Improvement (CI) but success has been sporadic and unpredictable. The well documented and pervasive CI methodologies in PSOs, including Lean and Six Sigma, have general agreement across practitioners and scholars alike, thus the reasons behind their potted success must lie elsewhere, in the culture or the environment perhaps? This work explores the wider contextual issues of CI implementation with the …