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Full-Text Articles in Psychology
From Classroom To Industry: Human Factors In Aviation Maintenance Decision-Making, Bettina Mrusek, Stephanie Douglas
From Classroom To Industry: Human Factors In Aviation Maintenance Decision-Making, Bettina Mrusek, Stephanie Douglas
Publications
The presence of human factors in aviation remains a critical area of research given the safety implications of human error. Understanding what specific factors contribute to human error allows managers and operators to take steps to mitigate these hazards. Several methods have been tested in the cockpit and cabin crew environments, but less attention has been given to the aviation maintenance sector, despite the prevalence of accidents resulting from human error. With the introduction of AC-172A, the FAA validated the need for additional research and training on the role of human factors in aviation maintenance errors. However, a key component …
Application Of A Skill Taxonomy In Aviation, Marisa D. Aguiar M.S., Haydee M. Cuevas Ph.D., Christopher Piccone M.S.
Application Of A Skill Taxonomy In Aviation, Marisa D. Aguiar M.S., Haydee M. Cuevas Ph.D., Christopher Piccone M.S.
National Training Aircraft Symposium (NTAS)
The objective of this project was to develop a preliminary taxonomy for defining the construct ‘skill,’ drawing from the various definitions described in the extant literature. Three separate cognitive task analyses (CTA) were conducted utilizing interviews and observations with subject matter experts within the context of (1) a virtual reality part task trainer for airborne refueling, (2) skills required by pilots in commercial aviation, and (3) aviation maintenance skills for unmanned aircraft systems. The findings from the CTAs were applied to refine the preliminary taxonomy.
The Repairer Reporting System For Integrating Human Factors Into Sms In Aviation Maintenance, Mark D. Miller, Bettina Mrusek
The Repairer Reporting System For Integrating Human Factors Into Sms In Aviation Maintenance, Mark D. Miller, Bettina Mrusek
Publications
Acknowledging the FAA’s well-known PEAR model, and the influence of the dirty dozen in aviation maintenance, the authors examine a tracking and reporting system that fulfills FAA requirements for safety management systems in aviation maintenance organizations. Implications and suggestions for a robust safety management system which encompasses human factors and ORM, applicable to an aviation maintenance environment are presented, with the inclusion of specific risk hazards. The resulting safety reporting system proposed addresses both consistency and reliability challenges, unique to the aviation maintenance environment. Using the four pillars of safety as a foundation, the REPAIRER strategy procedures serves as the …
Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett
Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett
Barbara S. Chaparro
This report contains the results from Phase 2 of a 3-phase research effort. Phase 1 (Human Factors Survey of Aviation Technical Manuals Phase 1 Report: Manual Development Procedures) of this research effort surveyed the procedures used by five manufacturers to develop maintenance documentation. Several potential human factors issues were identified in the development processes employed by these manufacturers. They included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track error, and the lack of standards for measuring document quality. In Phase 2, a written survey was …
Survey Of Aviation Maintenance Technical Manuals, Phase 3 Report: Final Report And Recommendations, Alex Chaparro, Loren S. Groff
Survey Of Aviation Maintenance Technical Manuals, Phase 3 Report: Final Report And Recommendations, Alex Chaparro, Loren S. Groff
Publications
This report contains the results from the final phase of a three-phase research effort. Phase 1 of this research effort surveyed the procedures used by five aircraft manufacturers to develop maintenance documentation. Several potential human factors issues were identified in the processes used by these manufacturers to develop their maintenance manuals. The issues included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track errors, and the lack of standards for measuring document quality. In Phase 2, a written survey was used to solicit information about user …
Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett
Survey Of Aviation Technical Manuals, Phase 2 Report: User Evaluation Of Maintenance Documents, Alex Chaparro, Loren S. Groff, Barbara S. Chaparro, Deborah Scarlett
Publications
This report contains the results from Phase 2 of a 3-phase research effort. Phase 1 (Human Factors Survey of Aviation Technical Manuals Phase 1 Report: Manual Development Procedures) of this research effort surveyed the procedures used by five manufacturers to develop maintenance documentation. Several potential human factors issues were identified in the development processes employed by these manufacturers. They included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track error, and the lack of standards for measuring document quality. In Phase 2, a written survey was …
Human Factors Survey Of Aviation Maintenance Technical Manuals, Alex Chaparro, Loren S. Groff
Human Factors Survey Of Aviation Maintenance Technical Manuals, Alex Chaparro, Loren S. Groff
Publications
The reported work is part of a 3 phased effort to identify human factors issues in the development of aviation technical manuals, and make recommendations for the improvement of those documents. Phase 1 of this research effort surveyed the procedures used by five manufacturers to develop maintenance documentation. Several human factors issues were identified in the development process employed by these manufacturers. They included the reactive rather than proactive use of user evaluations, the limited use of user input and procedure validation, no systematic attempts to track error, and the lack of standards for measuring document quality. Given the issues …
Human Factors Survey Of Aviation Technical Manuals, Phase 1: Manual Development Procedures, Alex Chaparro, Loren S. Groff
Human Factors Survey Of Aviation Technical Manuals, Phase 1: Manual Development Procedures, Alex Chaparro, Loren S. Groff
Publications
This report contains the results from Phase 1 of a three-phase research effort. Phase 1 examines aviation industry procedures for developing maintenance technical data. Phase 2 will document user problems with maintenance technical data. Phase 3 will identify maintenance technical data development improvements by applying human factors principles. Five aircraft manufacturers were surveyed regarding company policy, communication, data tracking, user feedback, and error reduction efforts. The five industry participants represent both regional and large commercial transport manufacturers. Phase 1 survey results revealed three significant maintenance technical data issues: inconsistent development process guidelines, reactive rather than proactive response to user feedback, …