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Full-Text Articles in Psychology
The Effects Of Automation And Task Difficulty On Crew Coordination, Workload, And Performance, Ruth Coleen Thornton
The Effects Of Automation And Task Difficulty On Crew Coordination, Workload, And Performance, Ruth Coleen Thornton
Psychology Theses & Dissertations
The purposes of this research were two-fold: (1) to assess the reliability and utility of the Aircrew Coordination Observation and Evaluation scales in describing crew coordination behaviors exhibited during flight and (2) to investigate the effects of automation on crew coordination, workload, and performance. Two levels of automation (i.e., presence or absence of an autopilot) and two levels of task difficulty (i.e., presence or absence of wind and turbulence) were combined to yield a 2 x 2 design. Twenty-four two-person crews performed in both levels of automation and one of two levels of task difficulty. The results of the reliability …
Causal Analysis Of A National Study Of Sales Personnel Turnover Functionality, Eric J. Vanetti
Causal Analysis Of A National Study Of Sales Personnel Turnover Functionality, Eric J. Vanetti
Psychology Theses & Dissertations
A causal model of the antecedents of turnover functionality was developed and tested in a national field study of sales representatives from a Fortune 50 company. Turnover functionality was defined in terms of the difference between the performance levels of leavers and stayers in the host organization. Questionnaire data were collected from 1,732 salespeople, and it was predicted that the hypothesized model would be confirmed by the obtained data. Several forms of supporting evidence for the model were obtained. First, the hypothesized model provided a better, more parsimonious fit to the obtained data than did two plausible alternative models. Second, …
The Impact Of An Employee Involvement Program On Service Quality In A Nursing Home Organization, Diane Catanzaro
The Impact Of An Employee Involvement Program On Service Quality In A Nursing Home Organization, Diane Catanzaro
Psychology Theses & Dissertations
The purpose of this research was to investigate the effects of an intervention involving employee participation in decision making and behavior modeling training on quality of service. Subjects were nursing aides in two similar nursing home facilities operated by a medium-sized long-term care organization. Participation in decision making involved weekly meetings using a quality-circle-type problem-solving process to develop suggestions for improving quality of service to residents and their families. Behavior modeling training was used to teach interpersonal skills necessary for handling a customer complaint. Service quality was assessed through family, resident, and supervisor ratings of nursing aide service behaviors. The …
A Comparison Of Alphanumeric, Direct Manipulation Graphic, And Equivalent Interface Design For A Production Scheduling Task, Ann C. Fulop
A Comparison Of Alphanumeric, Direct Manipulation Graphic, And Equivalent Interface Design For A Production Scheduling Task, Ann C. Fulop
Psychology Theses & Dissertations
Scheduling is an essential factor influencing the efficiency of any production system. The effectiveness of the scheduling system depends upon the interaction of the human and machine. Thus, to effectively design the interface between the human and the machine, the human factors professional must understand scheduling behavior and the information requirements of the scheduling task. The present study modeled human scheduling behavior and determined the information requirements of the scheduling task. The study also compared alphanumeric, direct manipulation graphic, and equivalent interfaces to determine which interface best supports scheduling. The results of the study show that schedulers monitor the current …
The Evaluation Of Company-Sponsored Test-Preparation Courses: Training Different Aged Employees On General Test-Taking Skills And Basic Cognitive Skills, Kerrie D. Quinn
The Evaluation Of Company-Sponsored Test-Preparation Courses: Training Different Aged Employees On General Test-Taking Skills And Basic Cognitive Skills, Kerrie D. Quinn
Psychology Theses & Dissertations
Test performance in general has been found to decline with increasing age. However, this decline has not been accompanied consistently by lower job performance. Subsequently, factors external to the test are being more closely examined for their effects on test performance. Two such factors, a lack of general test-taking skills and a reduced level of basic cognitive skills, are thought to contribute most to the test performance of older adults. These factors occur because of the lower level of education and greater length of time since formal schooling for older adults. Accordingly, organizations have been offering test-preparation training to all …