Psychology Commons^™

Frontline Job Redesign Louisiana - Prevention Worker Role Cards, Quality Improvement Center For Workforce Development

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Lists the different tasks given to types of prevention workers. View the download file.

Frontline Job Redesign Louisiana - Permanency Worker Role Cards, Quality Improvement Center For Workforce Development

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View the download file.

Organizational Change Process Milwaukee - Final Summary, Quality Improvement Center For Workforce Development

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Organizational Change in Action

The Division of Milwaukee Child Protective Services (DMCPS) is a state-operated child welfare system and is the only county system in Wisconsin run by the state. The Division is housed under the Department of Children and Families and has just under 200 staff, including: administrative/managerial staff, initial assessment and access (hotline) frontline workers, and fiscal and operations support. In 2016, DMCPS had an external turnover rate of 37% and they applied to be a Quality Improvement Center for Workforce Development (QIC-WD) site, with the goal of strengthening their child welfare workforce.

When DMCPS started working with …

Organizational Change Process Milwaukee - Site Intervention Logic Model, Quality Improvement Center For Workforce Development

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Each QIC-WD site developed a logic model to serve as a visual representation of their selected intervention. All logic models included four main components: inputs, activities, outputs, and outcomes. Collectively, these demonstrate the resource and actions required to implement the program, as well as the associated result of changes anticipated through implementation of the program. The hypothesized relationships are represented by the pathways connecting the listed activities and anticipated outcomes.

Organizational Change Process Milwaukee - Arc Principles Poster, Quality Improvement Center For Workforce Development

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1. All staff and administrative actions and decisions should be guided by a clear focus on the wellbeing of the children and families served.
2. Measure success by how much child and family wellbeing improves and use this data to drive decision-making and improvement.
3. Continually seek to be more effective, to eliminate barriers, and to foster change to improve the wellbeing of children and families.
4. Focus on relationships/networks in your organization, stakeholders, and family networks to affect child and family outcomes.
5. Get those with a stake (front-line staff) involved in key program decisions, solutions, and improvement efforts.

Addressing Work-Related Traumatic Stress Nebraska - Final Summary, Quality Improvement Center For Workforce Development

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Building a Resilient Workforce

Nebraska Division of Child and Family Services (DCFS) is a state-operated child welfare system. The Division is housed in the Department of Health and Human services and is divided into five service areas. DCFS has about 400 frontline child welfare workers (Child and Family Services Specialists or CFSS), 70 supervisors, and 15 field administrators. In 2017, DCFS had an annual turnover rate of about 30%. They applied to be a QIC-WD site with the goal of strengthening their child welfare workforce.

When DCFS started working with the Quality Improvement Center for Workforce Development (QIC-WD), an Implementation …

Supportive Supervision And Resiliency Ohio - Summary, Quality Improvement Center For Workforce Development

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Ohio Department of Job and Family Services (ODJFS) is a state-led, county-administered child welfare system. Ohio’s 83 single-county agencies and two multi-county agencies are responsible for the delivery of child protective services and ongoing case management in Ohio’s 88 counties. In 2017, ODJFS had an annual turnover rate of about 27%. They applied to be a Quality Improvement Center for Workforce Development (QIC-WD) site with the goal of strengthening their child welfare workforce. When ODJFS started working with the QICWD, a Workforce Implementation Team (WIT) was established to participate in a needs assessment process, determine an intervention, and support implementation. …

Supportive Supervision And Resiliency Ohio - Coaching To Support Resilience Chart, Quality Improvement Center For Workforce Development

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➢ What makes you hopeful about participating in Resilience Alliance? ➢ What worries you? ➢ What is one thing you’d like to achieve as a result of attending Resilience Alliance? ➢ How will you manage competing demands to be able to fully participate? ➢ When you think about how the agency responds to stress now, what is one area you’d most like to see change? ➢ What opportunities do you see to participate in the change? ➢ What is one thing you that might prepare you for Resilience Alliance? ➢ How do you recognize emotional, physical, personal indicators? What triggers …

Competency-Based Personnel Selection Oklahoma - Final Summary, Quality Improvement Center For Workforce Development

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Oklahoma Department of Human Services (OKDHS) is a state-operated child welfare system, but hiring has always been done locally. The agency is divided into five field regions serving 27 districts and 77 counties. In 2017, OKDHS employed 1,780 Child Welfare Specialists (caseworkers) and 388 supervisors. That same year, the annual turnover rate was 25%. They applied to be a QIC-WD site with the goal of strengthening their child welfare workforce.

When OKDHS started working with the Quality Improvement Center for Workforce Development (QIC-WD), a steering committee was established to participate in a needs assessment process, determine an intervention, and support …

Examining The Evidence Base For Burnout, Renzo Bianchi, Irvin Schonfeld

Publications and Research

Burnout has elicited growing interest among occupational health specialists in recent decades. Since 2019, the World Health Organization has characterized burnout as a syndrome resulting from chronic, unmanageable workplace stress. Accordingly, three symptoms define the entity: (i) feelings of energy depletion or exhaustion; (ii) increased mental distance from one’s job or feelings of negativism or cynicism towards one’s job; and (iii) a sense of ineffectiveness and lack of accomplishment. We call into question the definition of burnout embodied in the Maslach Burnout Inventory and incorporated into the ICD-11. We draw stakeholders’ attention to the fact that burnout’s symptoms and etiology …

On The Trajectory Of Discrimination: A Meta-Analysis And Forecasting Survey Capturing 44 Years Of Field Experiments On Gender And Hiring Decisions, Michael Schaerer, Christilene Du Plessis, My Hoang Nguyen, Robbie C. M. Van Aert, Leo Tiokkin, Daniel Lakens, Elena G. Clemente, Thomas Pfeiffer, Anna Dreber, Magnus Johannesson, Cory J. Clark

Research Collection Lee Kong Chian School Of Business

A preregistered meta-analysis, including 244 effect sizes from 85 field audits and 361,645 individual job applications, tested for gender bias in hiring practices in female-stereotypical and gender-balanced as well as male-stereotypical jobs from 1976 to 2020. A “red team” of independent experts was recruited to increase the rigor and robustness of our meta-analytic approach. A forecasting survey further examined whether laypeople (n = 499 nationally representative adults) and scientists (n = 312) could predict the results. Forecasters correctly anticipated reductions in discrimination against female candidates over time. However, both scientists and laypeople overestimated the continuation of bias against female candidates. …

Psychometric Properties Of The Workforce Agility Scale, Chintia Viranda, Irma Safitri, Safrudin Hidayat

Psychological Research on Urban Society

Society 5.0 is a concept of society that must humanize humans with technology. If the industrial revolution 4.0 makes humans more modern because they have access to technology, then society 5.0 is a time where technology becomes part of humans. Industrial revolution 5.0 employees are more focused on being prepared to think critically, analytically and creatively to adapt in the future. Therefore, this research aims to test the construct validity of the workforce agility measurement tool. To test the psychometric characteristics of this research, researchers will use an item response theory approach with the Rasch model. In this research, data …

Measuring An Ability-Based Emotional Intelligence Through An Ai Chatbot, Soonyoung Chloe Kim

River Cities Industrial and Organizational Psychology Conference

Emotional Intelligence (EI) is a rapidly expanding field in Psychology, but the term has often been interpreted too broadly, frequently being equated with good character or social skills, such as personality traits. However, EI should be understood as the ability of individuals to react effectively to others based on the emotional information. The purpose of this study is to explore the plausibility of indirectly measuring emotional intelligence as an ability through an Artificial Intelligence chatbot. This chatbot extracts various textual features from users’ free-text responses collected during online conversations and employs machine-learning algorithms to infer emotional intelligence scores that will …

Exploring The Benefits Of Hiring Individuals With Disabilities In The Workplace., Rosilyn Sanders

River Cities Industrial and Organizational Psychology Conference

This qualitative study examined the impact of hiring people with intellectual disabilities (ID). The research questions were: What defines a disability? What accommodations are needed to ensure the success of a person with a disability? As a leader, what benefits do people with intellectual disabilities bring to the organization? What are the benefits of hiring people with intellectual disabilities in retail organizations? Moreover, how might people with intellectual disabilities contribute to the organizational culture of retail organizations? A narrative strength approach was used as a theoretical framework to guide the discussion and uncover the benefits of hiring individuals with intellectual …

Predicting Aviation Performance In Rotor-Wing Students, David R. Earnest, Kevin R. Harris, Charles W. Weigandt, Joseph C. Rosario, Jessica M. Mann, Christopher A. Timbes

River Cities Industrial and Organizational Psychology Conference

A critical shortage of commercial fixed and rotor-wing pilots has elevated the importance of the recruitment, training, and certification of pilots. The U.S. Department of Labor has identified situational awareness, selective attention, and inhibitory function as important and frequently occurring Knowledge, Skills, and Abilities (KSAs) for the job of commercial pilot. Previous research has shown that success in situation awareness training performance predicts future fixed-wing airline pilot performance. In addition, the flanker task, measuring selective attention and inhibitory function, has been shown to predict performance across a variety of professions. The purpose of the current study will be to predict …

Stressed Out And Clocking Out: Analyzing Challenge-Hindrance Stressors As Predictors Of Turnover Intentions, Emma Vosika

River Cities Industrial and Organizational Psychology Conference

The purpose of this study was to contribute to the understanding of how job stressors, specifically, challenge-hindrance (C-H) stressors, can negatively impact employee turnover. C-H stressors can be defined as perceptions of a work environment related to level of demands in such that challenge stressors (e.g., responsibility, job complexity, etc.) are viewed as potential opportunities for growth or mastery and hindrance stressors (e.g., conflict, ambiguity, etc.) are viewed as potential constraints or barriers to one’s goal or growth (Zhang et al., 2014). The hypotheses guiding this study were that (a) challenge and (b) hindrance stressors at Time 1 would positively …

All Aboard For Employee Onboarding, Haylie Lloyd

River Cities Industrial and Organizational Psychology Conference

My Internship Overview Poster reflects my experiences as an HR Intern for SPI LLC during the summer of 2023. I acquired this internship through a posting on Indeed and subsequent meetings/interviews. Specialty Products and Insulation (SPI) LLC is a company that fabricates, manufactures, and distributes insulation and related products. During my time at SPI, I had the opportunity to demonstrate my knowledge and skills by designing a comprehensive onboarding program for their new hires. This internship experience helped me better develop my business acumen, data analysis skills, communication, time-management skills, and attention to detail. Two of my biggest take-aways was …

The Heart Of The Problem: Assessing The Relationship Between Workaholism And Health-Related Outcomes, Adam Tresidder, Shahnaz Aziz Ph.D.

River Cities Industrial and Organizational Psychology Conference

Workaholism was initially proposed by Oates (1971) to describe “a person whose need for work has become so excessive that it creates a noticeable disturbance or interference with bodily health, personal happiness, and interpersonal relations, and with smooth social functioning” (p. 4). Since the 1970s, this term has undergone phases of conceptualization such as addiction (Ng et al., 2007), syndrome (Aziz & Zickar, 2006), and a multi-dimensional construct (Clark et al., 2020). Substantial research has assessed health outcomes associated with workaholism such as hypercholesterolemia (Aziz et al., 2015), poor BMI (Aziz et al., 2017), and risk behaviors associated with cardiovascular …

Assessing Data Analytics Readiness As A First Step To Predict Incident Probability: A Replication, Firzana Syazania, Madison Culver, Caleb Pollard, Shawn Bergman, Timothy Ludwig

River Cities Industrial and Organizational Psychology Conference

Organizations have been able to make decisions that increase success and solve practical problems using data analytics and evidence-based management (Barends et. al, 2014). Analysis of injury-related data can reveal environmental workplace weaknesses and safety policy areas for improvement (Illinois Department of Public Health, 2023; Centers for Disease Control and Prevention [CDC], 2015). However, proper variable development, harmonized measurement and data collection are a critical first step to determine the depth of analyses available for analytics. The data analytics readiness tool (DART) was developed to assist organizations in better understanding their current measurement capabilities, so that more advanced analytic techniques …

Why Dirty Work? An Investigation Of Factors Impacting Stigmatized Worker Job Satisfaction., Christina S. Sanders, David R. Earnest Phd

River Cities Industrial and Organizational Psychology Conference

Understanding dirty work and its workers is an emerging area of study related to all elements of society. Dirty work is defined as occupations that society views as physically, socially, and/or morally tainted. Dirty workers (e.g., sanitation workers, morticians, social workers) perform services that fulfill societal needs, yet these occupations are stigmatized by society and considered by many to be undesirable jobs. Many varieties of dirty work exist and can be understood by the degree of associated occupational prestige, public perception of an individual’s social standing based on their professional position (lower and higher occupational prestige). Regardless of the prestige …

Investigating The Gendered Effects Of Caregiving Policies In Academia, Molly R. Simmons, Aishwarya Kumar, Katrina A. Burch Ph.D.

River Cities Industrial and Organizational Psychology Conference

Although women receive more doctorates across disciplines, they continue to be underrepresented in academia with representation of women faculty diminishing at higher ranks relative to their male counterparts. This phenomenon is known as the ‘leaky pipeline,’ and is frequently observed in STEM fields, though it exists across disciplines. Previous studies suggest the motherhood penalty heavily impacts women’s careers, especially in academia where biological and tenure clocks coincide. The overall aim of this study is to examine the gendered effects of caregiving policies for faculty in STEM fields at regional comprehensive universities through integrating the Work-Home Resources (W-HR) Model and feminist …

Minding The Intergenerational Gap: The Impact Of Age On Knowledge Hiding And Organizational Justice, Seth W. Jones, Courtney Baker Phd

River Cities Industrial and Organizational Psychology Conference

Intergenerational workplaces contain multiple generations (Iweins et al., 2013) contributing to an organization’s climate with unique challenges as employees learn to work together despite generational barriers. With employees having increased career lengths and average lifespans, intergenerational workplaces are more prevalent, and the benefits of an age-diverse workplace cannot be understated (e.g., increased creativity, Backes-Gellner et al., 2011, increased decision-making capabilities Wegge et al., 2008). Knowledge management research has considered knowledge sharing within intergenerational teams, suggesting that age may be an important factor when considering employee’s knowledge sharing (Fasbender & Gerpott, 2021), but not explicitly knowledge hiding. Further, given there are …

Investigating Perceived Social Class On The Likelihood Of Employment During Virtual Interviews, Ashley C. East, Judith Zatkin

River Cities Industrial and Organizational Psychology Conference

Perceptions of social class impact multiple domains in an organization. In recent years, the interview process has changed, which has increased the usage of virtual job recruitment and selection. If individuals perceive an applicant as part of a particular social class, it is possible for the perception to be associated with how qualified they perceive the applicant to be. The present study examined the influence of a perceived social class during a virtual interview on the likelihood of employment. Specifically, I hypothesized that people who perceive an applicant as having a high social class will perceive them as more qualified …

Can Replication Save Lives? Reproducing Previous Research Where Behavior Based Safety Practices Reduced Incident Likelihoods, Jabob Leslie, Taylor Brynds, Drew Sipe, Rylie Sant, Shawn Bergman, Tim Ludwig

River Cities Industrial and Organizational Psychology Conference

Proposed and in-progress research: Introduction In 2021, workplace injuries and illnesses numbered 2.6 million, and workplace fatalities from injury alone numbered 5,190, an increase of 8.9% from 2020 (U.S. Bureau of Labor Statistics, 2023). Data from 2019 indicates that these types of incidents collectively cost employers more than $1 billion per week in direct costs (Liberty Mutual Insurance, 2022). The high financial toll and prevalence of workplace injuries indicates the critical nature of safety research. A preliminary predictive model has suggested that safety observations and hazard identifications can reduce the likelihood of workplace injuries (Granowsky et al., 2023). This proposed …

Reactions To Automated Selection Decisions: Moderation By Job Type, Yalcin Acikgoz, Madison Culver

River Cities Industrial and Organizational Psychology Conference

The civilian unemployment rate in the United States is currently 3.8% (U.S. Bureau of Labor Statistics, 2023). This low level of unemployment has caused an increase in competition for talent across many industries and organizations. Talent also has a higher mobility, with an overall of 2.5% of workers, or around four million people, switching jobs each month on average (Kochhar et al., 2022). This means that in addition to attracting talent, it is crucial for organizations to be able to keep individuals in the applicant pool and ensure that they will accept a job offer when the time comes. Due …

Employee Preference On Sustainable Organizational Messaging According To Individual Differences, Ellise Vangilder, Jack Carson, Kaitlyn Miller, Mackenzie Law, Mariana Solanilla

River Cities Industrial and Organizational Psychology Conference

Sustainable human resource management is an emerging practice in the future of global business environments. Research into this topic has been accelerated as organizations are moving away from the standard business protocols and onto more sustainable methods. This study builds on prior research investigating employees' preferences regarding organizational sustainability communications (e.g. Joyal-Desmarais et al., 2022; Kataria et al., 2013). In this study, we assess the relationship between employee individual differences and sustainability informational meetings attendance preferences. Additionally, this study aims to examine the potential relationship between individuals' egoistic, altruistic, and biospheric values using a scale developed by de Groot and …

The Individual Differences Of Adopters Of Technology In A Challenging Labor Market, Luke Symasek, Sabrina Adhami, Kristin Weger

River Cities Industrial and Organizational Psychology Conference

Digital technology can attract talent that aligns with an organization’s goals by displaying to potential hires that the organization values innovation and growth. Despite this fact, these technologies have proven difficult to implement because they are not always accepted or adopted. Businesses often have a difficult time implementing a new digital technology because of a lack of acceptance from its employees, and a lack of adoption from instructors can cause educational settings to lack the proper technological education, which may discourage potential teachers from working in those settings. Because of the importance and potential usefulness of digital technology, it is …

Student Perspectives Of Affordability For Workforce Onboarding, Taylor Yeazitzis, Don Nguyen, Lindsey May, Kristin Weger, Bryan Mesmer, L. Dale Thomas

River Cities Industrial and Organizational Psychology Conference

Affordability is often a high priority within organizations as many organizations strive to maximize output capabilities while minimizing the cost of operations. In order to operate with affordability as an organizational goal, members must work together as a cohesive unit to ensure processes and behaviors reflect this goal. While those further along in their careers may be more familiar with organizational aspects such as organizational goals, organizational culture, and organizational climate, those with limited experience may not be aware of these fundamentally important concepts. The goal of the current study was to examine perceptions of affordability given by currently employed …

Cyber Incivility And Spillover Effects: A Proposed Mediation Model, Cora Hurt, Anne Simpson, Katrina Burch

River Cities Industrial and Organizational Psychology Conference

Background Incivility is pervasive in the workplace, affecting upwards of 96% of employees across their work lives, with approximately 50% of employees indicating they experience incivility regularly, on a weekly basis. Recent research indicates that given the massive shift to virtual work, the incidence and impact of cyber incivility associated with work is an increasing issue. Although the individual and organizational effects of cyber incivility on work outcomes are well researched, less is known about how this low-intensity, deviant behavior affects the target of cyber incivility in other domains, such as the home domain. The present study will examine the …

Impact Of Covid 19 On Higher Learning Community, Adriane M.F. Sanders, David R. Earnest, Austin M. Greene, Bodie P. Schieffer

River Cities Industrial and Organizational Psychology Conference

The societal upheaval related to the COVID-19 pandemic was far-reaching and continues to impact individuals in both personal and professional ways. Attempts to mitigate the spread of COVID-19 included quarantining at home and temporarily closing schools, businesses, and other public spaces. As these disruptions of everyday life eased and restrictions were lifted, individuals and organizations alike are reflecting on the impact of the COVID-19 pandemic. The pandemic continues to have differential effects across industry types. Higher education institutions (HEIs) are a particularly unique example as they serve as both an organization navigating employee needs as well as providing learning services …