Psychology Commons^™

The Impact Of Self-Efficacy, Commitment, And Coping On Occupational Strain In Non-Managerial, Non-Professional Employees, Susan Leslie Bennett

Electronic Theses and Dissertations

The current study explored the effects of moderators, self-efficacy and commitment, and mediators, problem-focused coping (strategies used when changeable conditions exist, thereby resulting in the employee taking action [Folkman & Lazarus, 1980]) and emotion-focused coping (perception that conditions are not changeable and emotions are regulated in a variety of ways versus taking action [Folkman & Lazarus, 1980]), on predicting psychological and physical occupational strain in non-managerial, non-professional employees. Ninety-three shift workers in a 24/7 call center from one division of a transportation company located in the western United States participated in the study. The first research objective was to examine …