Collection Development and Management Commons^™

Audit Informasi Pada Unit Layanan Book Carrier Perpustakaan Bank Pustaka, Kiki Fauziah

Jurnal Ilmu Informasi, Perpustakaan dan Kearsipan

This article discusses information audit process in the book carrier service unit of Bank Pustaka Library. The purpose of this study was to see flow of information on the book carrier services, to identify effectiveness of work instructions for book carrier services and to identify information needs in the book carrier service unit. This research used a qualitative approach with a case study method. The data collection was conducted by interview, observation, and document analysis. The study results found that there was miscommunication between the coordinator and staff in providing work instructions, work instructions of the book carrier service were …