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Articles 1 - 17 of 17
Full-Text Articles in Library and Information Science
Assessment Of Service Quality Of Libraries In Higher Educations: A Review, Kakali Sarmah, Dr. Sanjay Kumar Singh
Assessment Of Service Quality Of Libraries In Higher Educations: A Review, Kakali Sarmah, Dr. Sanjay Kumar Singh
Library Philosophy and Practice (e-journal)
This review article compiles literature on library service quality assessment both nationally and internationally, and discusses user perceptions of library service quality in the higher education context, including why library service quality research is necessary, how customer satisfaction and library service quality are linked, and how service quality in higher education is measured using SERVQUAL, LibQUAL+, etc., The gap, according to the research, is primarily due to variances in expected and perceived service quality. While all of the great work can contribute to and be supplemented by an effective planning process, a closer look at the sources of variances might …
Service Quality Assessment In Agricultural And Medical University Libraries Of Haryana And Punjab States Of India By Applying Libqual+ Model, Bhanu Partap
Library Philosophy and Practice (e-journal)
The aim of the present study is to assess the quality of services being provided by the agricultural and medical university libraries of Haryana and Punjab states of India by using three dimensions of LibQUAL+ tool, i.e., ‘Affect of Service’, ‘Information Control’, and ‘Library as Place’. Based on the feedback from the different categories of users’, it has been tried to assess the perceptions and expectations of users towards the quality of library services. Total 800 well structured LibQUAL+ questionnaires were distributed among the respondents of four universities under study but 601 were returned, which forms the response rate …
Service Quality Assessment Of Hospital Libraries: A Libqual+ Survey, Hamed Nasibi-Sis, Saeideh Valizadeh-Haghi, Soheila Zare, Abdolvahed Orazi
Service Quality Assessment Of Hospital Libraries: A Libqual+ Survey, Hamed Nasibi-Sis, Saeideh Valizadeh-Haghi, Soheila Zare, Abdolvahed Orazi
Library Philosophy and Practice (e-journal)
Objective: The purpose of this research is to evaluate the hospital libraries service quality of Shahid Beheshti University of Medical Sciences from the users’ perspectives based on the LibQUAL+ model. Furthermore, is to make a comparison between library services of general hospitals versus specialized one. Materials and methods: The survey used the LibQUAL+ model to evaluate service quality of libraries of general as well as specialized hospitals of Shahid Beheshti University of Medical Sciences (12 libraries) (Iran). The data were collected from library clients by administering the LibQUAL+ questionnaire in a printed format. Results: It has been revealed that hospital …
Users’ Perception Of The Quality Of Public Library Services In The Greater Accra Region Of Ghana: An Application Of The Libqual+ Model., Frederic Naazi-Ale Baada, Patrick Baayel, Stephen Bekoe, Sadat Banbil
Users’ Perception Of The Quality Of Public Library Services In The Greater Accra Region Of Ghana: An Application Of The Libqual+ Model., Frederic Naazi-Ale Baada, Patrick Baayel, Stephen Bekoe, Sadat Banbil
Library Philosophy and Practice (e-journal)
This study seeks to assess user perception of the quality of public library services in the Greater Accra Region of Ghana using the LibQUAL+ model. Based on a quantitative approach, the study surveyed 180 patrons of public libraries in the Greater Accra Region of Ghana using convenience sampling technique. Data was analyzed using interpretative techniques. The results showed that patrons were dissatisfied with the quality and depth of equipment and facilities (conducive environment for learning, internet connectivity and computers) and current library materials (print and electronic). A major concern was the absence of internet connectivity and digital collections. Among other …
No Satisfaction? But We Try And We Try And We Try!, Tonia Graves
No Satisfaction? But We Try And We Try And We Try!, Tonia Graves
Libraries Faculty & Staff Publications
When Old Dominion University Libraries conducted the LibQUAL+ survey in 2015, results indicated a lack of satisfaction in effectively discovering and using our electronic resources. This article is based on a presentation from the 2017 North Carolina Serials Conference describing how Old Dominion University Libraries used data from the LibQUAL+ survey results to help our users connect more effectively with information resources, resulting in an improved user experience and an increased level of satisfaction.
Library Annual Report, W. Bede Mitchell
Library Annual Report, W. Bede Mitchell
The Importance Of "Focusness": Focus Groups As A Means Of Collection Management Assessment, Barbara J. Strauss, Fran Mentch, Carol Zsulya
The Importance Of "Focusness": Focus Groups As A Means Of Collection Management Assessment, Barbara J. Strauss, Fran Mentch, Carol Zsulya
Fran Mentch
In order to assess the Library's collection, the Collection Development Assessment Team at Cleveland State University used focus groups to complement the information gathered in LibQUAL+™. Groups of undergraduates, graduates, and faculty participated in four separate focus groups. All groups reported they were essentially satisfied with the collection but also wanted better local collections and used OhioLINK to supplement their research; fewer users also utilized the rich resources of the public library systems. In keeping with previous surveys, all groups wanted more full-text available electronically, faster access to materials, and a more navigable website. It appeared that the more sophisticated …
Keeping Assessment Results On The Radar: Responsibility For Action, Margaret Martin Gardiner
Keeping Assessment Results On The Radar: Responsibility For Action, Margaret Martin Gardiner
Western Libraries Presentations
This presentation is about the development of the assessment program at Western Libraries at the University of Western Ontario.
The Importance Of "Focusness": Focus Groups As A Means Of Collection Management Assessment, Barbara J. Strauss, Fran Mentch, Carol Zsulya
The Importance Of "Focusness": Focus Groups As A Means Of Collection Management Assessment, Barbara J. Strauss, Fran Mentch, Carol Zsulya
Michael Schwartz Library Publications
In order to assess the Library's collection, the Collection Development Assessment Team at Cleveland State University used focus groups to complement the information gathered in LibQUAL+™. Groups of undergraduates, graduates, and faculty participated in four separate focus groups. All groups reported they were essentially satisfied with the collection but also wanted better local collections and used OhioLINK to supplement their research; fewer users also utilized the rich resources of the public library systems. In keeping with previous surveys, all groups wanted more full-text available electronically, faster access to materials, and a more navigable website. It appeared that the more sophisticated …
Using Content Analysis Software To Analyze Survey Comments, Bradford W. Dennis, Tim Bower
Using Content Analysis Software To Analyze Survey Comments, Bradford W. Dennis, Tim Bower
University Libraries Faculty & Staff Publications
In order to get the most from LibQUAL+™ qualitative data, libraries must organize and classify the comments of their patrons. The challenge is to do this effectively and efficiently. This article illustrates how researchers at Western Michigan University Libraries utilized ATLAS.ti 5.0 to organize, classify, and consolidate the LibQUAL+™ comments.
Presenting Libqual+ Results For Action, Margaret Martin Gardiner
Presenting Libqual+ Results For Action, Margaret Martin Gardiner
Western Libraries Presentations
This is a presentation about how Western Libraries at the University of Western Ontario used LibQUAL+ results to achieve action expected by users.
Tell Us How The Library Can Serve You? Libqual+ @ Queen’S And Western, Sam Kalb, Margaret Martin Gardiner
Tell Us How The Library Can Serve You? Libqual+ @ Queen’S And Western, Sam Kalb, Margaret Martin Gardiner
Western Libraries Presentations
Libraries are regularly called upon to compete with other areas in their organization for public and private resources. We have to go beyond circulation numbers, material for costs, number of titles and other quantitative measures. This paper explores service quality performance measures using the LibQUAL survey instrument and how it was applied at Queen's University and University of Western Ontario. The issues covered include organizing and marketing the survey project.