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Articles 1 - 4 of 4
Full-Text Articles in Library and Information Science
Online Bibliographies For Shared Discovery, Jessica Schomberg
Online Bibliographies For Shared Discovery, Jessica Schomberg
Library Services Publications
A few years ago, I began investigating best practices in cataloging assessment. I started with a review of related literature to gather citations on the topic. As this work progressed, I found that researchers describe assessment, or pieces of assessment, using many different terms including evaluation, quality, workflow, cost, and production. They also write specifically about cataloging or broadly about technical services; of which cataloging or metadata is a part.
Common Cause: Using Assessment To Advocate For Technical Services (Presentation), Rebecca L. Mugridge
Common Cause: Using Assessment To Advocate For Technical Services (Presentation), Rebecca L. Mugridge
University Libraries Faculty Scholarship
This presentation demonstrates how assessment activities and results can serve as an advocacy tool for technical services divisions of libraries.
Internal Customer Service Assessment Of Cataloging, Acquisitions, And Library Systems [Presentation], Kate Latal, Rebecca L. Mugridge, Nancy M. Poehlmann, Wendy L. West
Internal Customer Service Assessment Of Cataloging, Acquisitions, And Library Systems [Presentation], Kate Latal, Rebecca L. Mugridge, Nancy M. Poehlmann, Wendy L. West
University Libraries Faculty Scholarship
The Technical Services and Library Systems Division of the University at Albany Libraries conducted an internal customer service survey to gauge customer satisfaction with its services. Survey results demonstrated that customer surveys are a valuable assessment tool. Technical services and library systems units should use this tool to identify whether customers are satisfied with the services provided, whether the services are still needed, whether additional services are needed, and more. This presentation provides an approach to conducting a customer service survey, an analysis of potential benefits, and a survey instrument that others could adapt to use in their own libraries.
Benchmarking As An Assessment Tool For Cataloging, Rebecca L. Mugridge, Nancy Poehlmann
Benchmarking As An Assessment Tool For Cataloging, Rebecca L. Mugridge, Nancy Poehlmann
University Libraries Faculty Scholarship
The authors conducted a survey on the topic of benchmarking as a tool for assessment in cataloging. While assessment is popular in libraries, little research has been done on benchmarking in cataloging, a gap that this study attempts to fill. The authors developed a survey that gauged the respondents’ use of benchmarking, their goals for benchmarking, and how they applied what they learned to make improvements. The survey was administered on the AUTOCAT electronic distribution list in May 2013. There were 92 completed surveys, with 20 libraries reporting that they had used benchmarking as an assessment tool.