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Full-Text Articles in Library and Information Science
It Takes A Village To Manage The 21st Century Reference Department, P. S. Mcmillen, L. Rielly
It Takes A Village To Manage The 21st Century Reference Department, P. S. Mcmillen, L. Rielly
Library Faculty Publications
Reference services at Oregon State University's Valley Library have undergone several reorganizations in response to institutional changes, shifting service needs and patron demands. Part of this history includes training for and functioning in team-based management. We have now evolved to a management model that utilizes workgroups and an advisory and coordinating council to assist in running the department. We find this model provides flexibility, sharing of the workload and professional development opportunities, all of which are essential in today's tumultuous reference environment. We will describe the functioning, potential hazards and multiple advantages of this model.
Developing A Chat Reference Training Program, J. Cory Tucker
Developing A Chat Reference Training Program, J. Cory Tucker
Library Faculty Publications
In the last few years, chat reference services have been implemented by public, college and university libraries. One important aspect of the chat reference service is library staff training. Literature shows that this is a vital step in offering a chat reference service. Library staff need to be well-trained in areas of chatting, reference interviewing in a digital environment and using electronic resources, such as the Internet and databases. This article discusses the chat reference training program at the University of Nevada, Las Vegas. The following text provides an outline for establishing a chat training program including planning, organization, implementation …