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Full-Text Articles in Library and Information Science
Keeping Assessment Results On The Radar: Responsibility For Action, Margaret Martin Gardiner
Keeping Assessment Results On The Radar: Responsibility For Action, Margaret Martin Gardiner
Western Libraries Presentations
This presentation is about the development of the assessment program at Western Libraries at the University of Western Ontario.
Presenting Libqual+ Results For Action, Margaret Martin Gardiner
Presenting Libqual+ Results For Action, Margaret Martin Gardiner
Western Libraries Presentations
This is a presentation about how Western Libraries at the University of Western Ontario used LibQUAL+ results to achieve action expected by users.
Tell Us How The Library Can Serve You? Libqual+ @ Queen’S And Western, Sam Kalb, Margaret Martin Gardiner
Tell Us How The Library Can Serve You? Libqual+ @ Queen’S And Western, Sam Kalb, Margaret Martin Gardiner
Western Libraries Presentations
Libraries are regularly called upon to compete with other areas in their organization for public and private resources. We have to go beyond circulation numbers, material for costs, number of titles and other quantitative measures. This paper explores service quality performance measures using the LibQUAL survey instrument and how it was applied at Queen's University and University of Western Ontario. The issues covered include organizing and marketing the survey project.