Open Access. Powered by Scholars. Published by Universities.®
Library and Information Science Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 3 of 3
Full-Text Articles in Library and Information Science
The Changing Reference Landscape: An Assessment Of Mann Library's Combined Service Desk, Ryan Tolnay
The Changing Reference Landscape: An Assessment Of Mann Library's Combined Service Desk, Ryan Tolnay
Upstate New York Science Librarians Conference
This project examined and assessed reference services at Albert R. Mann Library following the creation of a combined service desk. I conducted a literature review and created a survey to determine what mode of research help patrons preferred. Survey respondents were fairly evenly split between their preferences and often stated the same reasons for their preference- convenience and accessibility. Recommendations include instituting a user experience team and training all access services employees on reference techniques and library resources. This will provide patrons with more accurate answers to their questions and continue to improve library services.
Unplugged From The Reference Desk, Sue Cardinal, Kenn Harper
Unplugged From The Reference Desk, Sue Cardinal, Kenn Harper
Upstate New York Science Librarians Conference
No abstract provided.
The Next Step In Im Reference Service, Linette Koren
The Next Step In Im Reference Service, Linette Koren
Upstate New York Science Librarians Conference
No abstract provided.