Library and Information Science Commons^™

Collaborative Assessment And Survey Administration: A Miso Survey Case Study, Katherine Furlong, David Consiglio, Kevin J. T. Creamer, Craig I. Milberg, Kevin Reynolds, Ellen Yu, Joshua Wilson

Faculty Contributions to Books

The Managing Information Services Outcomes (MISO) Survey was originally developed in 2005 at Bryn Mawr College in Pennsylvania, USA by staff from a consortium of higher education institutions to assess library and technology services using a single instrument. Since then, the survey has grown and changed under the collaborative management of an all-volunteer team of library and IT professionals from various participating institutions throughout the United States. The survey has been implemented at 171 institutions. This chapter reviews the guiding principles, ongoing partnerships, and the value of working across departments, across campuses, and across cohorts of participating institutions to leverage …