Library and Information Science Commons^™

Plurality Of Traditions And Metatheories In Information Science, Taufik Asmiyanto, Muhamad Prabu Wibowo

Library Philosophy and Practice (e-journal)

Information science presupposes multi traditions because of its close relationship to the convergence of several fields of science that saw epistemic and practical needs and demands due to the phenomenon of the information revolution and information and communication technology (ICT). The multi traditions in information science are relevant to explain limitless study objects in information science in understanding reality and ways of gaining knowledge throughout the development of science. A previous study on ontology and epistemology shows that there is a limitation on human reasoning on the understanding reality that affects further development of science. The plurality of traditions enables …

Ethical Tensions Of Library And Information Science Profession: Theoretical Perspective, Navneet Kaur Deol, Amandeep Kaur

Library Philosophy and Practice (e-journal)

The present paper focuses on the issue of professional ethics and related problems in the field of Library and Information Science. The study, to begin with, reveals the dichotomy of professional ethics from the general social ethics through visible boundaries and jurisdictions. Further, some most general and universally found issues and reasons of ethical tensions are discussed. The study argues that unawareness about professional ethics, lack of universal patterns of ethics as well as universal mechanism for the implementation and the dilemma of social ethics versus professional ethics are the issues, which result in ethical tensions. Besides these, in certain …

Mapping The Literature Using The Systematic Mapping Study Method For Customer Frustration Research, Taharuddin Taharuddin, Ria Arifianti, Tetty Herawaty, Arianis Chan, Erna Maulina, Margo Purnomo

Library Philosophy and Practice (e-journal)

Abstract

The primary purpose of this article is to do classification and thematic analysis of previous research on customer frustration using a systematic mapping study (SMS). The main research was carried out by combining automatic and manual search. The automatic search was through electronic journal database references: ProQuest Research Library, EBSCOhost: Academic Search Complete, Google Scholar, Emerald Insight and Scopus, while the manual one was performed on Google search with the snowball sampling method. A total of 28 studies on costumer frustration in the form of journal articles and proceedings were included in the inclusion criteria. The results of the …