Library and Information Science Commons^™

Building An Inclusive Library Through Staff Accessibility Training, K.T. L. Vaughan

Libraries

Libraries provide a needed third place for students to engage with their peers and faculty, both academically and socially. Staff behavior, knowledge, and skills in providing an accessible and inclusive environment are key to helping students with disabilities feel that they belong in the libraries. This makes training in disability and accessibility awareness a necessary component of the overall program for the library. This study assessed a locally-developed, online training program for staff of all levels that was intended to improve staff knowledge and skills in disability etiquette, library services and spaces that support people with disabilities, and the policies …

2019 Accessibility Roundtable Customer Service Planning, Annie Bélanger

Presentations

Accessibility permeates all aspects of our public-facing work. Being accessible is in every aspect of workflow development and application for user services and support. Many more than the manager are involved in the development and application of our guidelines, practices and procedures. It is everyone’s responsibility.

The session covered:

• What is accessibility?
• Accessible Customer Service
  • Leading Practices
  • Practical approaches to delivery
  • Planning with Accessibility in Mind
  • Resources to learn more about accessibility in libraries

The session is premised on goal of accessibility, or moving beyond compliance. As such, accessible means that a person with a disability is afforded the opportunity …