Library and Information Science Commons^™

Open Source Assessment Of Academic Library Patron Satisfaction, Katelyn Angell

Brooklyn Library Faculty Publications

Purpose – While academic libraries have often purchased proprietary software to assess patron satisfaction, the open source movement has generated high-quality software available free of charge. These tools are useful alternatives in an era marked by tremendous budget cuts familiar to many academic libraries. The purpose of this paper is to demonstrate the ability of open source software to effectively and affordably measure the quality of service at academic libraries.

Design/methodology/approach – The author’s experience with using the open source tool LimeSurvey to administer a library survey over a three-year period serves as a case study for other institutions. A …