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Singapore Management University Wins Inaugural Teradata University Network Teaching Innovation Award, Singapore Management University

SMU Press Releases

Teradata Corporation, a leading global provider of analytic data platforms, marketing applications and analytics related consulting services, announced today the winner of the 2013 Teradata University Network (TUN) Teaching Innovation Award. Associate Professor Michelle Cheong and Mr Murphy Choy from the School of Information Systems at Singapore Management University (SMU) received the Award for their teaching case on "Effective Use of Data & Decision Analytics to Improve Order Distribution in a Supply Chain".

The Singapore Constitution: A Brief Introduction, Smu Apolitical

Student Publications

This primer seeks to provide an easy guide to those interested in finding out more about the Singapore Constitution. The Constitution provides for the structure of the government and the roles of the judiciary and the parliament. It also secures our fundamental liberties. Hence, some basic knowledge of the Constitution is useful for every citizen.

The primer starts by providing an introduction to the Singapore Constitution and explains the meaning of the concept of separation of powers among the executive, legislature and the judiciary. It also touches on the functions of the three entities, such as how laws are made …

Recruiting The All-Female Rani Of Jhansi Regiment: Subhas Chandra Bose And Dr Lakshmi Swaminadhan, Tobias Frederik Rettig

Research Collection School of Social Sciences

The recruitment of the all-female Rani of Jhansi Regiment of the Indian National Army in Japanese-controlled Singapore and Malaya, with a particular focus on the period between the first female guard of honour on 12 July 1943 through to the opening of the regiment's main camp in Singapore on 22 October 1943, has to date been insufficiently studied. Starting with the conception of the Regiment in an Axis submarine by the Indian nationalist leader Subhas CHANdra Bose (1897–1945), this paper examines the ideas and figures that inspired the regiment and the role of Bose and Dr Lakshmi Swaminadhan (1914–2012) in …

Customer Satisfaction Index Of Singapore 2013: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, subsector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s seventh year of measurement

Autochthonous Constitutional Design In Post-Colonial Singapore: Intimations Of Confucianism And The Leviathan In Entrenching Dominant Government, Eugene K. B. Tan

Research Collection Yong Pung How School Of Law

Does Singapore's approach to institutional design vis-avis political representation prioritize strong and effective government, or is the goal one that is geared towards a representative government as a means of enhancing political governance? his paper examines the series of amendments to Singapore's Constitution and related legislation, between 1984 and 1990, and in 2010, which relate to political representation in Singapore's electoral system and unicameral legislature. At one level, the changes are part of the endeavor to retain Parliament's standing as the focal point of Singapore's Westminstermodeled system of government. The constitutional changes reflect the political elites' abiding belief that institutional …

Relook Link Between Low Wages And Foreign Workers, Hian Teck Hoon

Research Collection School Of Economics

He felt that the commonplace idea that the huge inflow of foreign workers in the past decade caused a stagnation and even decline in real wage earnings of Singaporean workers in the bottom half of the income distribution was flawed. He argued that real wage earnings of the median worker actually increased when the number of inflows of foreign workers was reaching its peak. Prof Hoon thus felt that Singapore must now find a means to gear its political and economic institutions to continue to embrace economic openness in the next half-century, in order to be able to deliver good …

Singapore's Housing Policies: 1960-2013, Sock Yong Phang, Kyunghwan Kim

Research Collection School Of Economics

The focus of this case study is on the important role of real estate and housing policies in Singapore’s economic development. In the sphere of housing policy, Singapore is known for its high homeownership rates, the very significant role played by the government in housing supply and housing finance, and the wealth that has been created and distributed in the process.

Social Sensing For Urban Crisis Management: The Case Of Singapore Haze, Philips Kokoh Prasetyo, Ming Gao, Ee Peng Lim, Christie N. Scollon

Research Collection School Of Computing and Information Systems

Sensing social media for trends and events has become possible as increasing number of users rely on social media to share information. In the event of a major disaster or social event, one can therefore study the event quickly by gathering and analyzing social media data. One can also design appropriate responses such as allocating resources to the affected areas, sharing event related information, and managing public anxiety. Past research on social event studies using social media often focused on one type of data analysis (e.g., hashtag clusters, diffusion of events, influential users, etc.) on a single social media data …

Singapore Management University Launches Financial It Academy @Smu To Train It Professionals In The Financial Services Industry, Singapore Management University

SMU Press Releases

Singapore Management University (SMU) has launched the first-of-its-kind academy in Singapore to provide training programmes targeted at the financial services IT segment. The Financial IT Academy @SMU (FITA) will equip financial sector IT professionals with enhanced IT capabilities that are critical to the growth of banking and financial services in Singapore, and also with the essential knowledge of the business needs and processes of financial institutions so that business and IT initiatives can be more effectively integrated for competitive advantage.

Many Asias But One Singapore: The Problematics Of Creative Industry, Kirpal Singh

Research Collection School of Social Sciences

The author discusses issues concerning the creative industry in Singapore. He highlights a National Conversation event which features the critical role and position of the creative industry in Lion City aiming to be a global hub for the arts and culture. He also highlights the Singapore Day celebration as well as the country's relationship with the other Asian countries.

Exporting Expertise: A Note On Singapore's Gambit In Bangalore, India, Caroline Yeoh, Amrit Vaidyanath, Siang Yeung Wong

Caroline Yeoh

Infrastructure can be unreliable and administration subject to corruption in Asia’s rapidly emerging economies. This context presented Singapore with unique opportunities to export its ‘positive reputation’ to locations where these attributes are less certain, through the provision of superior infrastructure, the ability to negotiate investment concessions and, where existing, through the links to influential business groups in the investment location. This strategic initiative is premised on the perception that Singapore’s good relations with multinationals, as well as “connections” with Asian business networks, will give the industrial-township projects a marketing advantage. To complement the extensive literature on Singapore’s flagship projects in …

Embedded Co-Operation In The Context Of Singapore's Regionalization Program: The Batamindo Experiment Revisited, Caroline Yeoh, Adeline Kwan, Siang Yeung Wong

Caroline Yeoh

The development of Singapore-styled industrial parks has resided on the country’s ability to negotiate investment concessions at inter-government level, to provide superior infrastructure, and where existing, through the links to influential business groups in the investment location. Singapore’s first transborder industrialization project in Batam (Indonesia) reflects this stratagem. This paper revisits the debate on the attractiveness of the low-cost investment enclaves for multinational investments, with insights from Batamindo Industrial Park. Through evidence from on-site interviews and case studies, this paper concludes that while the project’s progress to date has been largely overshadowed by socio-political uncertainties in the host environment, its …

Customer Satisfaction Index Of Singapore 2013: Q2 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s seventh year of measurement.

Asean's Liberalization Of Legal Services: The Singapore Case, Pasha Li-Tian Hsieh

Research Collection Yong Pung How School Of Law

This article examines the liberalization of legal services in the Association of Southeast Asian Nations (“ASEAN”) within the framework of the ASEAN Economic Community and ASEAN’s free trade agreements. Although trade in legal services is important to ASEAN’s goal as a “single market and production base,” the article challenges the weaknesses of ASEAN’s legal services liberalization. It then explores Singapore’s experiment on the regulations of foreign law firms and foreign lawyers, which have become substantially liberalized in the past decade. The article argues that while Singapore may serve as a positive example, ASEAN countries should be cautious of the gap …

Affordable Fares, Sustainable Public Transport: The Fare Review Mechanism Committee Report, Sock Yong Phang

Research Collection School Of Economics

The public transport system in Singapore is the main mode of transport for the majority of the population. It is important that public transport remains generally affordable and accessible, with measures to help various commuter groups through fare assistance schemes. Household surveys show that public transport has become more affordable as a proportion of monthly household income over the years. Public transport fares have increased, but at a much lower rate than increases in income. At the same time, increasing fuel costs and other changes in the public transport landscape since 2005 mean that the public transport industry faces declining …

Regionalisation And Singapore's Transborder Industrialisation: A New Perspective On Suzhou Industrial Park, Xun Cai, Lu Gao, Caroline Yeoh

Caroline Yeoh

The dynamics of international economic competition have prompted governments to re-examine accustomed policies, and search for alternative strategies, in order to re-position their economies for the future. This paper takes a look at Singapore’s search for a competitive positioning in the global marketplace, and focuses on the city-state’s much-publicized, and controversial, flagship project in China, viz, the Suzhou Industrial Park (SIP). This strategic initiative is premised on the perceptions that Singapore’s positive reputation with multinational corporations, and ‘guanxi’ (or connections) with regional governments, will give the regional sites a strategic advantage in the competition for foreign investments. Earlier studies have …

Embedded Co-Operation In The Context Of Singapore's Regionalization Program: The Batamindo Experiment Revisited, Caroline Yeoh, Adeline Kwan, Siang Yeung Wong

Caroline Yeoh

The development of Singapore-styled industrial parks has resided on the country’s ability to negotiate investment concessions at inter-government level, to provide superior infrastructure, and where existing, through the links to influential business groups in the investment location. Singapore’s first transborder industrialization project in Batam (Indonesia) reflects this stratagem. This paper revisits the debate on the attractiveness of the low-cost investment enclaves for multinational investments, with insights from Batamindo Industrial Park. Through evidence from on-site interviews and case studies, this paper concludes that while the project’s progress to date has been largely overshadowed by socio-political uncertainties in the host environment, its …

Staying Ahead Of The Competition: Insights From Singapore's Manufacturing Enclave In Vietnam, Caroline Yeoh, Di Kun Goh, Wilfred Pow Ngee How

Caroline Yeoh

The apparent success of Singapore-styled industrial parks in attracting foreign investments into the emerging Asian economies to capitalize on cheap and abundant resources has led, pari passu, to a mushrooming of similarly-patterned competitor parks in close proximity to the flagship projects. Many of the competitor parks offer either similar or comparable facilities, lower rates, or, in some cases, both. The ensuing dynamic competitive interactions between the competitor parks and the Singapore-styled parks have forced a re-examination of the viability of the Singapore advantage in navigating the economics of competition, and in sustaining competitive advantage. The Vietnam-Singapore Industrial Park (VSIP), unsurprisingly, …

The Singapore "Advantage" In India: A Perception Or A Premium?, Alexandra Si-Lan Wee, Ai Lin Leong, Caroline Yeoh

Caroline Yeoh

Singapore’s regionalisation strategy has been applied in various countries, such as China, Vietnam and India, through the establishment of industrial parks. The parks are marketed as a winning combination of the host country’s unique location advantages and Singapore style efficiency and management know-how. Singapore’s foray into India was marked by the setting up of the ITPL in Bangalore, and furthered by its venture into a future phase of HITEC City, based on her success in Bangalore. However, with global businesses shifting interests towards India, and competing industrial parks emerging to meet the increasing demand, ITPL is faced with stiff competition …

Economics Of Competition': A Study Of Low-Cost Manufacturing Enclaves In Batam Island, Indonesia, Caroline Yeoh, Feng Hao Chua, Sylvie Tan

Caroline Yeoh

Singapore’s transborder industrialization projects in China and India have received much attention. This regionalization initiative was intended to set in place a strategic configuration for the city-state to restructure its domestic industries and, pari passu, retain important linkages with contiguous, low-cost environments. Our study reports on Singapore’s pioneering, albeit lesser-known, project - Batamindo Industrial Park – in neighboring Batam Island, Indonesia, and finds that the strategic intent of this policy gambit remains stymied by non-economic, socio-political complexities in the host environment, and the economics of competition from other industrial estates in the vicinity of this prototype, remains to be addressed.

Exporting Expertise: Singapore’S Gambits In The Middle East, Caroline Yeoh, Wilfred Pow Ngee How

Caroline Yeoh

Singapore’s regionalization stratagem points increasingly towards the influence of both the sociopolitical environment and the economics of competition, in a business environment with an ever-growing number of competitors; to the extent that other forces, particularly political ones, are often sidelined. A more in-depth study of the above two influences is best performed in a context comparatively free of the implicit complex political facets but with sufficiently rich environments to challenge internationalizing firms, and distinct influences to draw pertinent conclusions from. For this purpose, the continually expanding business environments and the unique cultures of the Middle East provide the perfect context …

Internationalization Into The Gcc: Singapore In Retrospect, Caroline Yeoh, Wilfred Pow Ngee How, Hong Hao Chong

Caroline Yeoh

As internationalization becomes, increasingly, the chosen method of (ironically) competing for competitiveness among firms, new and rich frontiers for business come into ever-expanding demand. Among the foremost of these frontiers, the countries of the GCC represent both fertile ground and uncharted waters for internationalizing firms, with cultures as rich as their markets and sometimes byzantine yet fascinating socio-political forces presenting a plethora of challenges to erstwhile investing firms. As a culmination of our research into this region over past years, then, we examine in this paper, as a case study of sorts, the experiences of Singapore firms in the various …

The Singapore-India Connection: A Tale Of Two Industrial Parks, Caroline Yeoh, Wongso Kevin, Wee Tan

Caroline Yeoh

In recent times, Singapore has, as part of its regionalisation strategy, established industrial parks in various countries, including China, Vietnam, and India. The parks are marketed as a winning combination of the host country’s unique location advantages and Singapore-style efficiency and management know-how. Singapore’s foray into India, in particular, was marked by the setting up of the ITPL in Bangalore; a development that met with great success. However, with global businesses shifting interests towards India, and competing industrial parks emerging to meet the increasing demand, ITPL is faced with stiff competition from other industrial parks; and Singapore has since announced …

Transborder Industrialization And Singapore's Regionalization Strategy: Singapore's Industrial Parks In Indonesia And China - Boom, Bane Or An Ongoing Game?, Caroline Yeoh, Charmaine Jialing Cai, Julian Ching Wei Wee

Caroline Yeoh

Singapore’s regionalization program is centred on a number of industrial township developments in China, India and several Southeast Asian countries. These townships are led by Singapore government-linked companies and are premised on the perception that Singapore’s positive reputation with multinational corporations, for efficient industrial infrastructure and stable, corrupt-free administration, will give the townships a marketing advantage. Their progress is a litmus test of Singapore’s ability to export its efficiency in industrial park development and management outside its borders. This paper discusses the origins and progress of the four largest and most advanced townships, two in Indonesia and two in China. …

The Singapore 'Advantage' In Suzhou, China: Premium Or Perception?, Caroline Yeoh, Di Kun Goh, Victor Sim, Norhanna Yumi

Caroline Yeoh

This paper revisits Singapore’s industrial development in Suzhou, China, which has been in operation for more than a decade. We aim to glean insights from this experiment and more importantly, to verify recent claims of it generating political gain and economic capital for Singapore. The flagship project took on an identical framework as the other Singaporean transborder industrialization ventures in the region by adopting Singapore’s expertise and reputation for an efficient and stable government and investment environment. These measures were coupled with the combination of local-specific advantages in the region, such as availability of cheaper labour and market access. Singapore’s …

Hougang By-Election Case: What Court Decision On By-Election Reveals, Jack Tsen-Ta Lee

Research Collection Yong Pung How School Of Law

The Singapore Court of Appeal’s judgment in Vellama d/o Marie Muthu v Attorney-General [2013] SGCA 39 – popularly known as the Hougang by-election case – shows that the Court sees its role as policing the margins rather than involving itself in the heart of politics. The Court held that the Government was incorrect in asserting the Constitution confers on it the discretion not to hold a by-election at all after a parliamentary seat falls vacant. The judgment came as a surprise to those used to a judicial stance fairly deferential towards the Government, but on balance the Court did accord …

Academic Paper Supports Housing Curbs For Prs, Foreigners, Mindy Tan, David Kuo Chuen Lee

Research Collection Lee Kong Chian School Of Business

No abstract provided.

Derailed: Communicating Singapore’S Mass Transit Crises [Case Study], Pang, A.

Research Collection Lee Kong Chian School Of Business

The case: In December 2011, one of Singapore’s main mass transit rail lines came to a standstill for several hours on two separate days. While occasional public transport breakdowns are unavoidable, the rail operator came under intense criticism for its poor handling of the incidents, including its failure in crisis communication. Its value: This case can be used to illustrate a number of perspectives and concepts from the literature on crisis and organisational communication. Of particular contemporary interest is what the case shows about how communication technologies, including social media, should and should not be used by organisations.

Political Connection And Firm Value, James S. Ang, David K. Ding, Tiong Yang Thong

Research Collection Lee Kong Chian School Of Business

We study the effect of political connection (PC) on company value in an environment where low PC is due to better institutions and not confounded by favorable social/cultural factors. We find that in Singapore, the only country that fits this description, PC in general adds little to the value of a company. However, in industries that are subject to more stringent government regulations, PC appears to be somewhat important. Robustness checks show that alternative PC variables give rise to similar results, and the addition of control variables do not drastically change the findings. Politically connected firms have higher managerial ownership …

Improving Housing Status Quo, Sock Yong Phang, David K. C. Lee

Research Collection Lee Kong Chian School Of Business

On home ownership and upgrading, PM Lee Hsien Loong has reaffirmed the Government's objective to make home ownership more affordable for all first-time buyers, especially low-income earners, through increasing the amounts of targeted housing grant subsidies. He spelt out the desired outcomes of housing affordability policy through his detailed matching of Housing Board flat type with household incomes.