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Full-Text Articles in Other Communication
What Went Right: Interactional Strategies For Managing Crisis Negotiations During An Emergency Service Call, Angela Garcia
What Went Right: Interactional Strategies For Managing Crisis Negotiations During An Emergency Service Call, Angela Garcia
Natural & Applied Sciences Faculty Publications
This article is a conversation analytic investigation of an emergency service call in which a hostage in a school shooting played a dual role during the ongoing emergency—the role of 911 caller and the role of de facto crisis negotiator. The analysis will show how the caller used techniques such as footing shifts, tone of voice shifts, self-disclosure, and active listening techniques (including continuers, questions, repeats, and paraphrases) to successfully keep the conflict from escalating, maintain the autonomy of the intruder, and negotiate his surrender while working in collaboration with the 911 call taker.
Air Traffic Communications In Routine And Emergency Contexts: A Case Study Of Flight 1549 ‘Miracle On The Hudson’, Angela Garcia
Air Traffic Communications In Routine And Emergency Contexts: A Case Study Of Flight 1549 ‘Miracle On The Hudson’, Angela Garcia
Natural & Applied Sciences Faculty Publications
This paper is a conversation analytic investigation of Air Traffic Control (ATC) communications with U.S. Air Flight 1549 and other flights before, during, and after a critical emergency in which the plane (safely) landed in the Hudson River. While foundational conversation analytic research on air traffic communications has already been done, this method has not yet been systematically applied to air traffic communications during actual emergencies. This project will therefore fill a gap in previous research by analyzing ATC/plane interactions during an actual emergency and investigating whether routinized procedures alone are the most effective when emergency situations occur. I will …