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Full-Text Articles in Critical and Cultural Studies
Stakeholders And Stakeseekers’ Perceptions Of Cultural Violations And International Crisis Communication, Najwa Nishaa Albaqami
Stakeholders And Stakeseekers’ Perceptions Of Cultural Violations And International Crisis Communication, Najwa Nishaa Albaqami
Masters Theses
Applying the expectancy violation theory (EVT) to the crisis communication context, this research explores to what extent stakeholders and stakeseekers’ perceive violations in an international crisis context. Specifically, this study investigated to what extent organizations stakeholders and stakeseekers’ perceive cultural and expectancy violations in an international crisis. Through a case study that analyzed tweets, web blogs, and The New York Times articles, this study identified that the cultural violation theme has two components, including (1) perceived responsibility and harshness of the violation and (2) damage done by the company’s transgression. Whereas expectancy violation theme included (1) frequent use of verbal …
Is Care In The Air?: A Crisis Ethics Case Study Of American Airlines’ Communication During The Covid-19 Pandemic, Lily V. Hicks
Is Care In The Air?: A Crisis Ethics Case Study Of American Airlines’ Communication During The Covid-19 Pandemic, Lily V. Hicks
Graduate Theses, Dissertations, and Problem Reports
This research proposes a qualitative case study of American Airlines’ communication during the first month of the COVID-19 global pandemic. Data from the airline’s press releases along with its tweets and a sample of organizational responses to those tweets are offered for proposed analysis using the lenses of Situational Crisis Communication Theory, the Applied Model of Care Considerations, and the body of crisis literature on audience coping and emotions during crises. This in-depth look at a unique communication phenomenon will be a fundamental step in examining how airline communication exhibits ethics or lack thereof and is related to people’s emotions …
News Media Narratives Of Interethnic Isolation And Confrontation In Post-Andrew Dade County, Florida, Douglas J. Swanson Ed.D Apr
News Media Narratives Of Interethnic Isolation And Confrontation In Post-Andrew Dade County, Florida, Douglas J. Swanson Ed.D Apr
Douglas J. Swanson, Ed.D APR
Hurricane Andrew was the costliest natural disaster to strike the United States, and the strongest hurricane since the 1920s. Andrew permanently changed the landscape by wiping out entire communities and scattering the people who lived in them. At least 20 deaths were directly attributed to the storm. Property damage was calculated into the tens of billions of dollars. We can lessen the impact of such a future event upon people by gaining a greater understanding of the communication patterns that develop among survivors after a hurricane or other natural disaster has passed--particularly, survivors of differing ethnic and cultural backgrounds. By …