Communication Technology and New Media Commons^™

An Examination Of Conflict Conversation In An Online Community: The Pie Fight At Dailykos.Com, Samantha Isabella Soma

Dissertations and Theses

The increasing popularity of the social web and online communities requires the attention of researchers of conflict resolution. Although there are many ways to resolve conflict offline, the ways in which conflict takes place within a native online context have not been much studied. Are any of the tools and strategies that are used to improve communication offline used successfully online, or are some other strategies taking their place? What communication patterns occur within an online community equipped with comment moderation capabilities? This research is a case study and addressed these questions by performing a qualitative analysis of comment conversations …