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Communication Technology and New Media Commons™
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Full-Text Articles in Communication Technology and New Media
Heuristics For Broader Assessment Of Effectiveness And Usability In Technology-Mediated Technical Communication, Roger Grice, Audrey G. Bennett, Janice W. Fernheimer, Cheryl Geisler, Robert Krull, Raymond A. Lutzky, Matthew G. J. Rolph, Patricia Search, James P. Zappen
Heuristics For Broader Assessment Of Effectiveness And Usability In Technology-Mediated Technical Communication, Roger Grice, Audrey G. Bennett, Janice W. Fernheimer, Cheryl Geisler, Robert Krull, Raymond A. Lutzky, Matthew G. J. Rolph, Patricia Search, James P. Zappen
Writing, Rhetoric, and Digital Studies Faculty Publications
Purpose: To offer additional tools for the assessment of effectiveness and usability in technology-mediated communication based in established heuristics.
Method: An interdisciplinary group of researchers at Rensselaer Polytechnic Institute selected five disparate examples of technology-mediated communication, formally evaluated each using contemporary heuristics, and then engaged in an iterative design process to arrive at an expanded toolkit for in depth analyses.
Results: A set of heuristics and operationalized metrics for the deeper analysis of a broader scope of contemporary technology-mediated communication.
Conclusions: The continual evolution of communication, including the emergence of new, interactive media, provides a challenging opportunity to identify effective …