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Communication Technology and New Media Commons™
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Full-Text Articles in Communication Technology and New Media
Chatting About Questionpoint And Docutek, Dana Mervar, Matthew Loving
Chatting About Questionpoint And Docutek, Dana Mervar, Matthew Loving
The Southeastern Librarian
The following article describes our experience using two popular interactive chat services: OCLC QuestionPoint and Docutek VRLplus. A search of the library literature revealed that no similar comparisons had been done. Regardless of the future of chat technology, the current buzz surrounding its use is prompting libraries across the country to seek out ways of acquiring a chat service. OCLC has strong name recognition due to its traditional role in providing library technology solutions. This factor plays an important role in marketing its QuestionPoint chat product. Docutek also offers library technology solutions with the idea of making technology simple and …
Live Virtual Reference And The Database Dilemma, Jennifer Mcclure
Live Virtual Reference And The Database Dilemma, Jennifer Mcclure
The Southeastern Librarian
Live virtual reference programs in the university setting have blossomed in recent years as librarians have aspired to become as “virtual” as the resources they offer. While some libraries have chosen to limit their service to affiliated members, many have preferred to open their programs to the wider community. The motivation to do so is perhaps particularly strong among public university librarians, who often feel a dual responsibility to their own affiliates and to the citizens of their state. However, the decision to offer a chat reference service to the public raises a number of legal, ethical, and practical questions …
The Local Nature Of Digital Reference, Teresa U. Berry, Margaret M. Casado, Lana Dixon
The Local Nature Of Digital Reference, Teresa U. Berry, Margaret M. Casado, Lana Dixon
The Southeastern Librarian
In response to the extensive availability of digital library resources and the rising number of remote users, many libraries now offer digital reference services through e-mail and chat. The growing use of interactive chat software with its real time interactive capability has prompted librarians to consider collaborative ways in which to offer this service. A concern expressed frequently in informal discussions of such collaborations is how difficult it would be for the staff at one library to answer questions for another, considering that many questions tend to be “local”. Intrigued by the perception of “local,” librarians at the University of …