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Communication Technology and New Media Commons™
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Full-Text Articles in Communication Technology and New Media
Web 2.0 In Libraries: Assessing New Services, Jean Vollrath
Web 2.0 In Libraries: Assessing New Services, Jean Vollrath
The Southeastern Librarian
Each morning’s work at the Center for Creative Leadership library involves scanning the internet news sources for stories that affect company clients, particularly new business trends and innovations. Two such trends are Web 2.0 and the idea of “third place.” The term “third place” refers to an open, neutral, creative haven for social interaction and collaboration, such as a library or coffee shop. Web 2.0 refers to those new internet technologies that can be used to create virtual “third place” communities through synchronous and asynchronous communication. So it was not surprising to see a new column in the January 2007 …
Chatting About Questionpoint And Docutek, Dana Mervar, Matthew Loving
Chatting About Questionpoint And Docutek, Dana Mervar, Matthew Loving
The Southeastern Librarian
The following article describes our experience using two popular interactive chat services: OCLC QuestionPoint and Docutek VRLplus. A search of the library literature revealed that no similar comparisons had been done. Regardless of the future of chat technology, the current buzz surrounding its use is prompting libraries across the country to seek out ways of acquiring a chat service. OCLC has strong name recognition due to its traditional role in providing library technology solutions. This factor plays an important role in marketing its QuestionPoint chat product. Docutek also offers library technology solutions with the idea of making technology simple and …