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Full-Text Articles in Communication

Patient-Provider Interaction: Person Centered Approaches To Patient Diversity And Evidence For Training, Hannah O. Allison May 2014

Patient-Provider Interaction: Person Centered Approaches To Patient Diversity And Evidence For Training, Hannah O. Allison

Graduate Theses and Dissertations

This study investigates the role of culture in patient-provider interactions. Physicians in Northwest Arkansas were interviewed on their experiences with cultural differences in interactions with patients. Analysis using Grounded Theory methodology indicated that physicians define culture in various ways and the majority view culture as negatively impacting their interactions. The results from this study also reveal that physicians received minimal training in their medical education on how to handle these cultural differences and instead have learned on-the-job through trial and error methods. Finally, the research concludes that many of the physicians interviewed perceived deficits in training and offered suggestions on …


The Interethnic Communication Apprehension Of Students Of Color At The University Of Arkansas, Angela Courage-Mellott May 2014

The Interethnic Communication Apprehension Of Students Of Color At The University Of Arkansas, Angela Courage-Mellott

Graduate Theses and Dissertations

Interethnic Communication Apprehension of students of color with white faculty members was studied at the University of Arkansas, a predominantly white university with predominantly white faculty. Interethnic Communication Apprehension is defined as a psychological response of fear or anxiety which causes avoidance of interaction with people from ethnic groups that are different from one's own (Neuliep & McCroskey, 1997). This study was conducted using the PRECA (Personal Report of Interethnic Communication Apprehension) measure created and validated by Neuliep and McCroskey (1997). Students of color who frequent the Center of Multicultural and Diversity Education were polled using the PRECA. Students of …