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Full-Text Articles in Social and Behavioral Sciences
Local Knowledge And The State: The 1990 Floods In Cunnamulla, Queensland, Australia, Emily O'Gorman
Local Knowledge And The State: The 1990 Floods In Cunnamulla, Queensland, Australia, Emily O'Gorman
Emily O'Gorman
In April 1990, record-breaking floods in the Warrego River threatened the rural town of Cunnamulla, located in Queensland, Australia. The floods had already inundated the upstream town of Charleville causing significant damage to property and the mass evacuation of residents. This article explores the 1990 floods in Cunnamulla in the context of two key elements of Australian history: first, several decades of rural decline in southwestern Queensland, and second, state responses to floods that had become increasingly centralized over the preceding two decades. I first examine the wider historical contexts of colonial settlement, environmental changes, and past floods in Cunnamulla …
Poor Knowledge And Dietary Practices Related To Iodine In Breastfeeding Mothers A Year After Introduction Of Mandatory Fortification, Samantha Axford, Karen Charlton, Heather Yeatman, G Ma
Poor Knowledge And Dietary Practices Related To Iodine In Breastfeeding Mothers A Year After Introduction Of Mandatory Fortification, Samantha Axford, Karen Charlton, Heather Yeatman, G Ma
Karen E. Charlton
No abstract provided.
Relieving The Overloaded Help Desk: A Knowledge Management Approach, Kar Yin Leung, Sim Lau
Relieving The Overloaded Help Desk: A Knowledge Management Approach, Kar Yin Leung, Sim Lau
Dr Sim Kim Lau
No abstract provided.
An Ontology-Based Knowledge Management System To Handle Queries In It Help Desk, Kar Yin Leung, Sim Lau
An Ontology-Based Knowledge Management System To Handle Queries In It Help Desk, Kar Yin Leung, Sim Lau
Dr Sim Kim Lau
No abstract provided.
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim Lau, Geng Liang
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim Lau, Geng Liang
Dr Sim Kim Lau
Information Technology (IT) has converted a majority of organizational activities to automatic and electronicbased. This conversion greatly increases Help Desk (HD)'s coverage on IT related areas. Alternatively, the adoption of business process reengineering and downsizing has led to the shrinkage of the size of HD. This not only leads to the loss of priceless knowledge, but also coerces HD to provide more service with less staff - the outcome is clear that users have to wait comparably longer before HD staff is available. This paper describes how generic Knowledge Management process can be customized to improve support process in HD.